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Service Representative Data Entry

Location:
Toronto, ON, Canada
Posted:
May 20, 2016

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Resume:

MUBEEN IMTIAZ

****-** ************ **. *******, ON M3J 2V7

647-***-**** acuvo0@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Strong administrative skills, physical & electronic data management, data entry to maintain accounts receivable and payable, general ledger and payroll

Proficient computer skills: Windows (Vista,7, 8, 10), Microsoft Office (Excel, Access, Word, Power Point), Simply Accounting, ACCPAC (GL, AP, AR, Payroll), SAP

Personal Strengths:

A highly motivated confident individual with exceptional multi-tasking capabilities and able to work in a target driven busy call center environment

Hardworking with excellent attendance skills

Professional communication skills include fluency in English, Urdu, Hindi & Punjabi

A quick learner with superb communication accustomed to working in busy environments

KEY SKILLS AND COMPETENCIES

Greet and provided information to customers regarding products and services offered

Dealing with the calls in highly professional manner

Fully aware of all laws and regulations regarding data protection

Used diplomacy, listening skills and tact to resolve customer issues as they arise

Can communicate effectively with people from diverse backgrounds

Providing advice, information and assistance to callers

Essentially receiving upto 50 incoming calls from customers

Sales experience use various methods such as up-selling and cross selling

Meeting performance and speed targets

RELEVANT EXPERIENCE

Responded to phone calls (Inbound and Outbound), answered client inquires and transferred calls to appropriate staff (if needed)

Managed client files, updating and editing as needed following all confidentiality rules

Scheduled client appointments and followed up with reminder calls

Working with MS OFFICE software and Spreadsheets

EMPLOYMENT HISTORY

Office Assistant Net2Web, Toronto, ON Sep 2015 – Present

Cashier Popeyes Fast Food, Toronto, ON Dec 2014 – Jan 2016

Call Centre Rep. Miratel, Toronto, ON Feb 2013 – Sep 2015

Cashier Mcdonald's Fast Food, Toronto, ON Jan 2005 – Mar 2005

EDUCATION

Computerized Accounting Diploma - CDI College, Toronto, Canada 2007

Payroll Compliance Legislation Course - Canadian Payroll Association 2006

Bachelors of Commerce (B.Com) - Punjab University, Lahore, Pakistan 2004



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