MUBEEN IMTIAZ
****-** ************ **. *******, ON M3J 2V7
647-***-**** acuvo0@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATIONS
Strong administrative skills, physical & electronic data management, data entry to maintain accounts receivable and payable, general ledger and payroll
Proficient computer skills: Windows (Vista,7, 8, 10), Microsoft Office (Excel, Access, Word, Power Point), Simply Accounting, ACCPAC (GL, AP, AR, Payroll), SAP
Personal Strengths:
A highly motivated confident individual with exceptional multi-tasking capabilities and able to work in a target driven busy call center environment
Hardworking with excellent attendance skills
Professional communication skills include fluency in English, Urdu, Hindi & Punjabi
A quick learner with superb communication accustomed to working in busy environments
KEY SKILLS AND COMPETENCIES
Greet and provided information to customers regarding products and services offered
Dealing with the calls in highly professional manner
Fully aware of all laws and regulations regarding data protection
Used diplomacy, listening skills and tact to resolve customer issues as they arise
Can communicate effectively with people from diverse backgrounds
Providing advice, information and assistance to callers
Essentially receiving upto 50 incoming calls from customers
Sales experience use various methods such as up-selling and cross selling
Meeting performance and speed targets
RELEVANT EXPERIENCE
Responded to phone calls (Inbound and Outbound), answered client inquires and transferred calls to appropriate staff (if needed)
Managed client files, updating and editing as needed following all confidentiality rules
Scheduled client appointments and followed up with reminder calls
Working with MS OFFICE software and Spreadsheets
EMPLOYMENT HISTORY
Office Assistant Net2Web, Toronto, ON Sep 2015 – Present
Cashier Popeyes Fast Food, Toronto, ON Dec 2014 – Jan 2016
Call Centre Rep. Miratel, Toronto, ON Feb 2013 – Sep 2015
Cashier Mcdonald's Fast Food, Toronto, ON Jan 2005 – Mar 2005
EDUCATION
Computerized Accounting Diploma - CDI College, Toronto, Canada 2007
Payroll Compliance Legislation Course - Canadian Payroll Association 2006
Bachelors of Commerce (B.Com) - Punjab University, Lahore, Pakistan 2004