Pamela Groot

Cell: 480-***-****

E-Mail: acuvnu@r.postjobfree.com

Summary

I have work experience in both customer service, marketing and psychiatric case management.

Highlights

High customer service standards

Employee relations specialist

Service solutions expert

Strong problem solving ability

Negotiation competency

Troubleshooting skills

Telecommunications knowledge

Accomplishments

Managed call flow with up to 1-2 calls in queue per minute.

Experience

2006 to 2007

Bill Heard Chevrolet Scottsdale Arizona

I sold new and used cars for Bill Heard Chevrolet dealership.

2007 to 2015

Synergy Solutions Scottsdale Arizona

Specific start end dates for Synergy Solutions:

4/10/07-8/26/08 - American Express program first time. I had a complicated high-risk pregnancy, which led to some time away from work at Synergy Solutions.

3/5/09 - 6/25/12 -- I was back on the American Express program for Synergy Solutions.

7/16/2012 - 12/10/2012 -- I was on the Apartment Guide type start-up program for Synergy Solutions.

8/19/14 - 2/13/15 -- I was on the Practical Law program for Synergy Solutions.

Clarification - American Express Program Product Sales for Synergy Solutions

I was a top seller of American Express programs and services.

Clarification - Practicallaw Customer Service/Appointment for Consultation Scheduling for Synergy Solutions.

Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time-frames.Addressed customer service inquiries in a timely and accurate fashion.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.t to ensure appropriate changes were made to improve customer satisfaction.

Approximately April 2013 - August 2014

Teletech Phoenix, Arizona

Hyundai Motor America Customer Service Program

I worked on the email team as well as provided customer service via phone rep services. Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time-frames.Addressed customer service inquiries in a timely and accurate fashion.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

July/25/2015 -- January/05/2016

Concentrix Tempe

Amazon Customer Service

I work on the Amazon customer service team via the phone and computer system. In this position I handled customer concerns regarding orders, shipping, product information, Amazon services, payment difficulties, payment questions and more. In addition, I created emails to be sent to each customer at the conclusion of customer calls.

2001 - 2002

Southwest Behavioral Health

I worked in CR1 and CR2 as a CO2 level BHT. Additional experience in psychiatric case management beyond that through my position with Southwest Behavioral Health exists. Please contact me for details.

Education

ASU Tempe, AZ

University of Wisconsin Platteville

Psychology

3.5 or higher depending on classes per semester - GPA

Interests - Hobbies

Published author, photography, abuse victim advocacy and education.

Contact this candidate