Post Job Free

Resume

Sign in

Customer Service High School

Location:
Seattle, WA
Posted:
May 20, 2016

Contact this candidate

Resume:

Martin Ford Culbert

**** ** ***** *****, ******, Washington 98146, 206-***-****, acuvmm@r.postjobfree.com Vision driven program and product developer with success in multiple fields. Accomplished leader empowering employees to maximize their potential. Successful educator of youth and adults. Experienced trainer of technology, education and management/leadership.

Jun 15 – May 16: Curriculum Manager, Amazon – Responsible for design, implementation, and monitoring of learning and development (L&D) materials for thousands of technical Amazon employees around the world. Developed systems and tools to allow instructional design (ID) to improve in quality and grow internationally. Ran operations to keep all systems functional and improving. Supported peers and partners with my expertise in curriculum management, adult education, and assessment.

• Expanded technical learning opportunities by creating an asynchronous, international, training system called Engineering Excellence University designed to curate and distribute best training materials within Amazon.

• Improved learner experience by gathering data and continuously iterating on learning system design.

• Defined sequential learning pathways by working with Amazon subject matter experts from around the world.

• Improved instructional design by creating an Instructional Design Kit to support subject matter experts.

• Secured interdepartmental partnerships by creating and maintaining a broad network of allies and supporters.

• Supported peers and colleagues by maintaining a network of over 500 professionals who were contacted quarterly. Jul 11 – Mar 15: Director of Teacher Training K12, DigiPen Institute of Technology – Responsible for recruiting, hiring, training and supporting up to 200 teachers across North America teaching DigiPen K12 curriculum. Ensured client and student satisfaction at more than 30 sites. Managed up to 15 local and remote managers, instructors and employees. Shared responsibility for a $2.5M dollar budget. Established hiring procedures and protocols. Improved teaching. Expanded K12 leadership team capabilities. Set expectations and delivered results. Represented DigiPen. Counseled new peers on best practices. Reported to Senior Executive.

• Expanded K12 outreach to nearly 4000 students by driving up teacher quality, site support, better delivery of curriculum.

• Coordinated teaching of 2475 workshop students by building structures to train and support 170 teachers and assistants.

• Guided teacher growth and increased productivity through observations, regular meetings, coaching and feedback.

• Created DigiPen’s first asynchronous online teacher trainings by adapting current classroom courses.

• Transformed dozens of programmers into teachers by defining needed skills and providing training to fill needs.

• Increased student engagement by implementing new teacher/classroom evaluation tools.

• Grew DigiPen programs by training more than 600 teachers and professors.

• Created professional growth programs for professors by working with college administration to define needed skills.

• Improved team hiring successes by training peers in hiring, development, and management best practices.

• Defined quantitative and qualitative metrics to assess teacher abilities by working with fellow Directors and Executives.

• Managed budget tracking by creating departmental reporting protocols for multiple users.

• Improved department cohesion by defining purpose and values then getting stakeholder support.

• Improved team communications by setting, leading and reporting on weekly meeting with six peers.

• Ensured compliance by creating a 15 member advisory committee of industry experts, teachers, students and parents.

• Had company employees requesting transfer into department because of our productivity, friendliness and vision. Oct 12 – Jul 15: Vice Chairperson, SkillsUSA Washington Board of Directors – Responsible for representing business and industry needs on the Board of Directors. Play a lead role in setting the direction and management of the affairs, funds and properties of the corporation.

• Improved quality of state competition by coordinating over 75 competitions for nearly 900 high school students.

• Increased communication and contact by creating a shared database of all advisors and supporters.

• Assumed a lead position by studying best practice for board governance and applying management knowledge.

• Increased effectiveness of meetings by focusing on primary goals and objectives at every meeting.

• Improved effectiveness by leading strategic planning process for the first time ever.

• Improved organizational communication by leading website redesign. Oct 08 – May 09: Puget Sound Chapter VP, Computer Science Teachers’ Association – Represented DigiPen at organization for computer science teachers and industry representatives. Contributed to regular meetings and competitions held by the local CSTA. Ran meetings in the Presidents absence. Presented on topics of personal expertise.

• Assisted in creation of organizational documents and procedures.

• Increased meeting efficiency and effectiveness.

Jul 07 – Jul 11: Director of Curriculum and Teacher Training K12, DigiPen Institute of Technology – Responsible for program expansion through curriculum creation and training of teachers. Managed up to 18 local and remote managers, instructors, curriculum creators, editors and student employees. Created curricula for programming, animation, robotics and game design. Created and taught programs for professional teachers. Set expectations and delivered results. Acted as DigiPen’s representative.

• Tripled products for K12 market by creating infrastructure, then guiding developers, managers and teachers.

• 500% growth of Technology Academy product line to 22 locations, 1200 students and over $1,000,000 in revenue.

• Sustained a record of 97% contract renewal for a decade by fully meeting clients’ needs and requests.

• Increased high school programs by 78% in 2010 by working with school connections built over the previous decade.

• Started new online and student clubs, which quadrupled enrollment in one year.

• Balanced multiple teams creating workbooks, training videos, online courses, webpage support and virtual communities.

• Eliminated new hire errors by creating and using an official process to bring them on board.

• Tripled management effectiveness through continuing education, communication, reflection and self-discipline.

• Secured funding for development by setting budgets, timelines and meeting or exceeding projections.

• Cut printing costs by more than 50% during 2009 economic downturn.

• Opened new revenue streams by creating online education programs in programming, animation and teacher training.

• Tripled productivity of curriculum development by implementing better reporting and accountability procedures.

• Created standardized process for curriculum creation, review and publication.

• Improved curriculum by extensively studying Adult Education (Andragogy) principles of Malcolm Knowles.

• Adapted curriculum to effectively present online courses to underserved groups.

• Led online workshops and clubs for National Urban League and 21st Century Community Learning Centers.

• Established eight new training programs for professors, teachers and workshop instructors.

• Reduced workshop training times by 20% while increasing effectiveness of student learning.

• Increased staff effectiveness and productivity by creating and administering employee development programs.

• Cut customer service response time to 24 hours with 75% satisfactory completion within 4 days.

• Quadrupled programming competition enrollments by creating state system for regional feeder programs.

• Tripled AP enrollments in one year by setting clear expectations and holding team accountable for results. Sep 03 – Jul 07: Outreach Program Instructor and Coordinator, DigiPen Institute of Technology – Responsible for education and operational details at client sites where DigiPen taught video game programming. Hired and managed team of four instructors. Taught art and game production. Coordinated schedules, documentation, reporting and marketing. Continued to build relationship between DigiPen and client schools while supporting two new programs in other states.

• Created integrated programming curriculum by collaborating with international team in Lebanon.

• Taught SCAN skills and 21C skills to high school students annually.

• Integrated leadership and employability skills into technical curriculum. Aug 01 – Sep 03: Contract Instructor, DigiPen Institute of Technology – Taught art/design theory, 3D animation and video game production to juniors and seniors in high school as part of a three-person team. Evaluated curriculum in the areas of art, mathematics integration and game production. Defined and met client schools’ needs.

• Opened K12 market to DigiPen by studying, analyzing and communicating client needs to DigiPen’s executive team.

• Secured new programs by executing plans, recording progress and communicating needs and successes.

• Developed long term partnership by building positive, productive relationships with our two client high schools. May 79 – Jun 03: Miscellaneous work in horticulture, church music, and education. Education and professional development

2007-Present Continuing education in leadership and management techniques using both online and book based resources 1986-1989 Bachelor of Arts in Music, University of Houston 1979-1982 Music Theater, Arizona State University



Contact this candidate