Juan José OlcotChoc *ta Calle, ** - ** Zona **, Tikal 01, Guatemala Ciudad .Phone # : (502 ) 43791396, acuvkq@r.postjobfree.com, acuvkq@r.postjobfree.com

Objective:To obtain a position in which I can use my energy and skills for the benefit of my employer. I hope to contribute my English and Spanish language skills as needed.

Experience:

2015 – Client care (teluscanada) providing assistence to our customers in canada, solving their different inquiries with their mobile phone over the phone, company located in Guatemala City, Guatemala.

2015 Sales agent (allied global ) selling Comcast product to our United States Customer,

service was provided over the phone.

2009 – 2014, call center (Genpact), I was an agent for five years, providing assistance to our United States customers, solving any inquiries with their bills, as well with their debit and credit cards, service was provided over the phone.

2008 – 2008, Assistant, Funerary Gayoso. - Assisted in picking bodies in different areas, providing customer assistance as needed.

1998 – 2002, Assistant, Voss Finn Studios, Cincinnati Ohio, USA- Assisted with assembly, transport and installation of sculpture, including large scale public sculptures. Built molds for bronze casting. Poured material into molds. Fabricated and painted sculpture pedestals.- Organized and maintained studio in a clean, orderly and efficient manner. Assisted with paperwork and tax preparation.

1996 – 1998, Assistant, Artist s Marketing, Cincinnati Ohio USA (Part time)- Faxed more than 1,000 query letters to publishers. Responsible for organizing, filing, and reporting transmission date and time.- Met deadline successfully and reached all project goals.

1995 – 2003, Murphy Catton Design, Walton, Kentucky USA- Mold making, woodworking, painting and assembly for trade show displays.- Organized Export Project, hired expert craftsmen to carve panels. Shipped panels to Murphy Catton for sale as customized doors. Handled payroll of crafts men. Kept billing records. Arranged international shipping.

1996 – 1998, Sales and Marketing Representative, All Nation Realty, Queens NY.- Initiated calls in Spanish and English to potential property buyers. Generated sales leads. Advised clients of available properties. Facilitated sales closings.

1992 – 1996, Prep cook, chef, Inn the Wood restaurant, Cincinnati Ohio.- Prepared ingredients for menu items in an efficient and orderly fashion.

Education:

1989 – 1991 diploma, Liceo AntigueñoCollege, Antigua.1986 – 1988 diploma, San Bernardino Collage, Patzún.1977 – 1982 diploma, E. N. R. M. Patzún.1976, certificate E. N. R. M. Patzún.

Others:

Elementary Teacher Diploma, PersonalSuperatio and Human Resource Diploma,

_ Diploma for completing a training course at Transactel for Telus Account,

_ Diploma for completing a training course for Fedex Account at C3 (contact customers channel)

English, course three (pending) Computer and internet course (pending)

Interests: Computers, photography, languages, golf.

Skills:

Fluency in English and Spanish, teaching degree, knowledge in mold making, painting, electric drills, office work, faxing, color copy machine, computer/internet/e-mails, 35mm photography, culinary skills, building maintenance, grounds keeping, black top paving, agriculture, stone wall building, riding lawn, mower equipment, internal and external house painting. Customer service skills over the phone.