Alicia Hartsman

**-**** ***** ********* **.

Maple, Ontario L6A 4W4

416•358•0900

acuvi8@r.postjobfree.com

CAREER OBJECTIVE

Seeking employment as an Assistant/Coordinator in a dynamic, successful and accomplished company in need of an agile, versatile and goal-driven employee, who is willing to put time, hard work and effort into the tasks and responsibilities that the position entails.

WORK EXPERIENCE

Target Canada Mississauga, Ontario

Director Assistant Feb 2013 – Feb 2015

Provides daily support directly to the Director of (HQ)HR, Senior Group Managers, Generalists and HR Specialists

●Lead role in planning and attending team meetings, events and committees

●Responsible for making domestic and international travel arrangements

●Purchased supplies and reconciled budget, inputs, processes and expenses

●Prepared records, statistics, and reports

●Heavy calendar management

●Regularly interacts with all levels of internal team members and external partners

●Created and edited presentations and organizational charts

●Lead and participated in department/division and pyramid impact projects

●Served as a resource to others in the resolution of complex problems and issues

HR Administration

●Supported the rest of the (HQ)HR Team as needed

●Assisted with planning new employee orientations, compiles materials and maintains employee database records.

●Collected and processed all new hire documents, such as, employee agreements, work authorizations, direct deposit forms and government tax forms

●Worked closely with ADP, SunLife and Manulife Financial with regards to direct deposit, benefit and RRSP issues and concerns

Suzy Shier Inc Toronto, Ontario

Executive Assistant to the COO/Office Manager Sep 2011 – Jan 2013

●Worked very closely with the Marketing, Loss Prevention, Visual Display and Leasing Departments in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality

●Calendar management, travel itinerary arrangements for COO and accompanying Management

●Minutes to Meetings

●Managed procurement of all office supplies, furniture purchase, building maintenance and all other functionalities of office stations on an ongoing basis.

●Month end Visa reconciliation and accounts receivable

●Produced weekly and monthly reports pertaining to current, year-to-date and year-end sales and inventory numbers comparing each Region and District of all 172 Suzy Shier stores Country wide

●Special Project Lead of Suzy partnerships with college/universities in Ontario and New Brunswick

HR Administration

●Provided recruitment support to HR Manager by posting jobs on job boards, scheduling interviews and follow-ups

Wasteco Inc. Toronto, Ontario

Personal Assistant to the President Feb 2011 – Sep 2011

●Receive and screen incoming telephone calls to the President, providing friendly and professional greeting, taking messages as appropriate, and eliciting necessary information to allow timely and accurate responses. Responding on the President’s behalf, when appropriate

●Provide calendar management and update President’s schedule

●Promptly screen and distribute post mail as well as responding, where appropriate, to incoming email

●Provide accurate word-processing support by composing and/or editing a variety of documents. This includes many highly confidential correspondence and memoranda.

●Developed and maintained well-organized filing system that permits easy reference and rapid retrieval of information

●Special organizational and research projects as directed

●Arranged travel, hotel, and car reservations and prepared itinerary, both corporate and personal for the President.

●Performed additional functions as directed or assumed on personal initiative.

YM Inc. Toronto, Ontario

Assistant Buyer for Ladies Accessories, Stitches/Sirens/Urban Planet Feb 2010 – Jun 2010

●Processed all buyer purchase orders to vendors

●Measured and inspected samples according to the technical pack/CAD to ensure measurements, quality and fabrication reached company standards prior to, and after completion of production.

●Prepared production details to ensure a critical path of production was followed, promoting smooth progression of each order.

●Identified and relayed suspected problems to Senior Merchandisers/ merchandising supervisor/Director of Merchandising

●Ensured required approvals are completed on a timely basis and orders are delivered according to allotted time frames.

●Communicated and coordinated between the buyers, producers and vendors to verify that specifications and expectations were clear and could be achieved to the buyer's satisfaction.

Suzy Shier Toronto, Ontario

EA to the VP of Sales and Operations and Customer Care Coordinator Mar 2009 – Feb 2010

●Oversaw and ensured all email communications with inter-office executives, Field Managers and Suzy Shier stores across Canada were accurate, translated and sent on time

●Warranted all Operations, Marketing and Visual Display reports were sent out weekly, with accuracy

●Acted as a liaison between operational staff, field staff and the VP of Sales and Operations

●Provided accurate and concise analytical reporting, as requested, using Excel, Word and PDF programs

●Effectively executed and participated in relevant operational launches and meetings

●Developed and issued weekly/monthly and annual recognition incentives for sales/operational achievements

●Managed all expense reports from traveling field staff

●Oversaw all aspects of operational and administrative functions including, but not limited to, scheduling meetings, arranging conference calls, filing, photocopying and managing the VP’s schedule/calendar and booked travel

●Initiated and developed operational reports as required

Client Service Duties

●Ensured all operational and Suzy Shier customer requests, inquiries and concerns were resolved in a professional and timely manner

●Collected, summarized and communicated feedback and concerns coupled with clear solutions to the VP

●Ensured all operational files were up to date and current with regards to Area Supervisors, Directors and store files and responsible for preparing specific store documents

SpaMedica Inc. Toronto, Ontario

Assistant Clinic Coordinator Jan 2004 – Aug 2008

●Supervised a fast paced medical clinic with 15-20 employees

●Responsible for answering incoming emails, ordering office supplies and all purchase orders, and processing invoices

●Dealt with issues relating to clinic maintenance and other contracted vendors

●Alongside the Client Service Representatives, handled incoming calls involving customer service, booking and rescheduling of client appointments, and maintained the client files, which included keeping contact information, schedules, programs and account balances organized and updated

●Answered questions and provided information on SpaMedica services to potential clients at yearly convention

●Delegated the day-to-day responsibilities of the Client Service Representatives

●Oversaw that the day-to-day schedules of all treatment providers were properly booked and running smoothly

●Resolved issues involving client discrepancies with appointments and account balances and payments when needed

HR Administration

●Liaised with accountant and other department coordinators with regards to payroll and monthly commission reports

●Trained all new employees in clinic policies, procedures, products and services, making sure they understood the importance of customer service and client relations

●Performed employee evaluations, including weekly service checks of all non-physician treatment providers

Webworx Inc. Toronto, Ontario

Executive Assistant to the CEO/Office Manager May 2002 – Aug 2003

●Handled all office administration, which included reception, operating a multi-line Nortel phone system, faxing, filing, photocopying, typing correspondence, and minute taking for monthly board meetings

●Administered the payroll and benefits for all employees including the U.S. office

●Maintained company inventory and ordered office supplies/equipment.

●Assisted with monthly mass mailings to prospective clients

●Assisted with the planning of the annual Golf Tournament and awards dinner

Concord Food Centre Concord, Ontario

Deli Clerk Jul 1997-August 2002

●Responsible for preparing, slicing, wrapping, weighing, pricing, and merchandising the department’s deli products which included deli meats, cheeses, salads, dips and gourmet and hot case items.

●Worked with equipment like fryers, slicers, industrial ovens, and vaccum-pac sealers.

●Informed customers about our deli products and services and help increased sales by handing out food samples and recommending additional items to customers.

●Took and prepared catering orders for fruit, vegetable, salad, deli and sandwich trays.

Stitches Toronto, Ontario

Sales Associate Dec 1996 – Jun 1997

●Provided assistance to customer s interesting them in various clothing merchandise and helped them find what they were looking for

●Making out sales checks, receiving payments, bagging and specialized packaging purchases, giving receipts, credit notes and exchanges of merchandise

●Responsible for opening and closing cash registers, which included, separating charge slips from coupons and exchanged vouchers, counting money and making deposits at the bank drop counters

●Marked price tags, took inventory, helped stock shelves and racks, as well as, helped prepare displays

EDUCATION

ST. ELIZABETH C.H.S Concord, Ontario

High School Diploma, Jun 1999

HUMBER COLLEGE OF APPLIED ARTS AND TECHNOLOGY Etobicoke, Ontario

Fashion Arts Business Marketing Program, Apr 2002

P.A. DOUGLAS & ASSOCIATES ADMINISTRATIVE PROFESSIONALS SEMINAR Banff, Alberta

Certificate, December 2002

ADDITIONAL SKILLS

Highly organized, efficient and skilled in a variety of office support tasks, including:

●Office organization and administration

●Records and database management

●General Bookkeeping (A/P & A/R)

●Managing call and email correspondence

●Expense reporting and travel Management

●Calendaring and meeting and event planning

●Typing (60 WPM)

Computer Skills:

●Microsoft Word, Excel, PowerPoint, Outlook and Visio

●Windows XP/Vista; QuickBooks

●AS400 Systems

●SharePoint 2010

●Basic SAP and Ariba

Contact this candidate