LOLA ARNOLD

Aurora, Co.

224-***-****

acuvfm@r.postjobfree.com

SUMMARY

Self- motivated and solutions-oriented business professional with expertise in Business & Data Analysis, Customer Service Management, Recruitment &Training, Project & Operations Management. Skilled at managing teams on policies and procedures to ensure compliance, reduced operational risk and increased profitability. Have led and coordinated various projects on research, data gathering & analysis, construction, process improvement & monitoring, financial analysis and modelling, capacity development and strategic planning. Possess strong problem solving, communication, presentation, critical thinking and leadership skills. Excellent at transforming data into information for meaningful business decision making.

CORE COMPETENCIES

Strategic Planning

Business Analysis

Data Analysis

Project Management

Requirement Analysis

Microsoft Office Suite

Statistical techniques

SQL & Tableau

Process Modelling& Improvement

Change Management

Reporting

Financial Analysis

Budgeting

Industry & Market Research

Client/Vendor Management

Capacity Development & Building

Post Implementation Reviews

Relationship & Team Building Influencing & Negotiating

ACCOMPLISHMENT

Development and Implementation of a Strategic Plan for R & B Lotus Limited leading to over 70% increase in revenue.

Project Manager for a Megacity Competitiveness Program, which positively impacted millions of citizens (Public-Private Partnership Initiative).

Development of winning Business Plans and Proposals that generated over $10m for investment start-ups.

Successful project supervision of a system upgrade of the bank’s application software and full cycle data migration, resulting in over 60% operational efficiency and increased excellent service delivery, after a merger and acquisition phase.

CAREER HIGHLIGHTS

Le Leader Services Denver, CO Oct 2015- Present

BUSINESS ANALYST/OPERATIONS MANAGER

Carry out business process modelling and improvements involving enterprise and process analysis, market research and recommending solution options based on research and analysis. Re-align the business processes with the mission of delivering service promise to customers, ensuring compliance, thus fulfilling the business vision. Gather & interpret data, analyze results using statistical techniques and provide ongoing results, financial controls and strategies. Gather, document and analyze business and functional requirements. Work closely with management to prioritize business and information needs. Ensure excellent customer service experience.

Identify areas of improvements for service and performance of IT reporting tools and processes

Develop reports on financial planning, analysis, trend and projection

Develop and maintain project document library. Monitor the implementation of IT solutions.

Facilitate meetings by scheduling and providing other logistical support needed, capture meeting notes including any risks, action items, issues, or decision, and track key project metrics

Compile project status reports, resource management and other customized reports to comply with regulation.

Research, compile and format information into databases and spreadsheets.

Developed and implemented data collection systems and other strategies which optimized data quality & efficiency by 30%.

R & B Lotus Limited Jun 2014- Sept 2015

BUSINESS / PROJECT COORDINATOR

Current processes, policies and procedures were reviewed for fitness of purpose to the current and future business aspirations, recommended improvement processes and ensured implementation. Developed business cases for various projects. Identified required capabilities in meeting set goals and objectives.

Successfully coordinated various projects worth $350m, ensuring activities were completed as scheduled

Compiled project status reports, resource management and other customized reports to comply with regulation.

Identified the requirements for different projects in meeting set goals and objectives.

Supported with budget creation, tracking & reporting. Acquired data from various sources and maintained databases/systems.

Documented and updated project related information into associated system on a timely basis including action items, issues logs and escalations.

Implemented an efficient business process improvement thus reducing cost by 25% and increasing efficiency by 45%.

Developed work plans, planned and monitored projects to ensure they achieve their set goals

Prepared updates on information regarding projects to all stakeholders and management level presentations

Cultivated strong business relationships with clients and vendors to drive business development

Directed recruitment/training/Staff development initiatives across different business units to maximize productivity & revenue potential.

Centre for Competitiveness & Strategy Jan 2014- Aug 2014

CENTRE / PROJECT MANAGER

Led the Megacity Competitiveness Project which involved driving research and analysis / data gathering activities, as well as study and documentation of successes and of current competitiveness, driving a successful, sustainable people development program, with a special focus on public sector management.

Planned and documented all business analysis activities of the project.

Successfully coordinated business capacity building in 25 Skill Acquisition Centers across the state.

Facilitated meetings with key Government & Centre's stakeholders to give information regarding the Centre's activities and requirements to meet project’s goals.

Transformed verified requirements into actionable documents.

Developed the project's work-plans and facilitated the planning.

Directed the recruitment/staff development and drove the Center deliverables across all Centre staff.

Developed and maintained Center database (Case Studies, Datasets, Surveys, Reports, Competitiveness Studies etc)

Prepared reports and disseminated to all stakeholders.

Brimbase Consulting Jan 2008– Jan 2014

MANAGEMENT CONSULTANT

Developed several winning business plans for start-ups and existing businesses, in various industries including, real estate, IT, printing and Oil & Gas. Conducted various financial analysis and created workable business models. Carried out Market Research to gather data & information from all the industry players, identified risks, financial, human resource requirements, operational & technical dynamics, equipment and technology requirements, data collection and processing, prepared reports, and made recommendations. Coordinated curriculum development and Training. Generated over $10m funds for new businesses through winning plans.

Structured effective Marketing Strategies resulting in 20% increase in market share for an IT Solutions company.

Developed business processes and models, Performance Metrics, Analyzed initial layout and operational costs, risks & exit strategies for new businesses

Successfully coordinated the YouWIN project (a Government Entrepreneurship Initiative). Involved analysis of various business ideas & plans, selection of viable businesses and award of $70k grant to each winning plan.

United Bank for Africa Plc March 2003 – Nov 2007

CUSTOMER OPERATIONS MANAGER

Successfully managed an operations team of 25 employees across various functions on policies and procedures ensuring compliance, efficiency and profitability. Delivered a successful system & software application upgrade and change management during the bank’s merger and acquisition phase.

Coordinated recruitment and training for all operations staff which improved productivity and efficiency by 35%.

Introduced processes and initiatives that reduced risks by 30%, prevented income leakages, increased customer satisfaction and increased customer base by 25%.

CREDIT/RISK OFFICER

Carried out risk assessment analysis of different types of lending proposals before disbursing.

Monitored and tracked the performance of different revenue accounts, thereby reducing income leakages by 35%.

CUSTOMER SERVICE OFFICER

Initiated a feedback program for customers that led to an improved service delivery. Carried out a survey on why customer base was declining; Effect of the implementation of the survey findings on service delivery was measured and reported.

EDUCATION

2016 - Present Colorado Technical University Master in Computer Science (MSC)

2016 International Institute of Business Analysis Certification Business Analysis Professional, CBAP & PMP in view

2009 Lagos Business School, Pan African University Master in Business Administration & Management (MBA)

2002 Obafemi Awolowo University Bachelor of Science in Food Science &Technology(BSc)

Professional development in Customer Service Excellence (MCA Training Intl, South Africa), Banking Operations Software (Finacle), Business Analysis & Project Management (OS Concepts), SQL, Statistical techniques & Tableau, Microsoft Visio, Project, SharePoint.

VOLUNTEER

Head of Community Service, Rotaract Club, Coordinated the mass literacy program for the uneducated in Western Africa.

Co- Leader of Small and Medium Enterprise (SME) Logic Club – Goldman Sach’s 10,000 Women Initiative.

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