Customer Service Training

Professional Summary

Skills

Work History

Education

MEBRATU WODAJO

**** **** **** ***, ***.# 202, Silver Spring, MD 20910 (C) 240-***-**** acuver@r.postjobfree.com Dedicated and service oriented worker with over 20 years experience combining Teaching, Management and Customer service expertise. Able to learn new tasks quickly and proficient in growing key customer relations. Looking for a position in any related jobs in your company.

Innovative program development

Department Chair

Customer service

Basic computer skill

Job training expertise

Team work

Flexible and highly motivated

Certified Technical Teacher

Security Officer 04/2014 to Current

LA-UNION CENTER . – 1401 University Boulevard,Hyattsville, MD 20783 Observed and reported activities and incidents at an assigned site for providing the safety and security of clients property Acted to enforce regulations and directives for the site pertaining to personell,visitors and premises. Patrolled in and around assigned site on foot, checked for unsafe conditions, hazards, unlocked doors, security violations blocked entrances and exits, mechanical problems and unauthorized persons. Responded to incidents of fire,medical emergencies,elevator emergencies and other incidents Monitored security camera

Responded to phone calls

prepared security related reports as required

Technical and Vocational Training and Education Senior Expert and Team Leader 09/2007 to 10/2013 Federal Ministry of Education of Ethiopia/Head office/ – Addis Ababa Ethiopia Followed up the implementation of Technical and vocational Education and training policy and strategy of Ethiopia. Communicated with stake holders in issues related to technical and vocational education sector. Organized and conducted training sessions on planning, design, quality assurance and inspections to regional implementers.

Provided administrative support to state Minister of Education in charge of Technical Education. Designed and facilitated training for Technical and Vocational Education and training staff. Collected and analyzed skill gap of technical and vocational training sector teachers. Recruited, hired and terminated foreign and domestic technical and vocational Education and training teachers. travelled abroad to recruit technical teachers.

Perform other related tasks as requiered

Technical College Instructor 11/1992 to 06/2007

Regional Technical and Vocational Education and Training Agency – Addis Ababa, Ethiopia Offered training to technical college students on manufacturing courses . Developed curriculum, planned course content and occupational standard. Advised students on career decisions.

Participated in extra curricular activities.

Taken part in performance evaluation of co teachers as a department head. Bachelor of Education: Industrial Education,Manufacturing technology October 2005 Adama University - Adama town,Oromiya region, Ethiopia the courses include introduction to computer, machine shop technology I and II, Welding technology I and II, machine design and drafting, measurement science are some of the courses. Cumulative GPA 3.08

Major GPA 3.21

Diploma in Technical Teachers Education: Industrial Education Major in General Metal Work Technology July 1992 Addis Ababa University - Addis ababa, Ethiopia

Courses include general metal technology,engineering drafting,Metallurgy,Welding and machine shop technology are some of them.

Cummulative GPA 3.0

Major Short term training attended

16 hours DC security officers training given at archangel global security LLC, Washington DC,USA in February 2014. Capacity development for research based policy formulation towards quality improvement in education for sub Saharan Africa conducted from Nov.17/2009 to Dec.11/2009 at center for the study of international cooperation in Education at HIROSHIMA UNIVERSITY,JAPAN

Seminar on Vocational education in Developing countries conducted from May 10 to 30/2009 at TIANJIN UNIVERSITY OF TECHNOLOGY,PEOPLES REPUBLIC OF CHINA.

Further more locally attended different short term trainings related to Education.

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