SUHAS K. B.

Mob: 009*********** Email: acuv9q@r.postjobfree.com Skype ID: suhas.muthu1

OBJECTIVE

To become a professional expert in the field of hospitality associated with an esteemed organization with in the objective to utilize my education, skills and experience more meaningfully

WORK EXPERIENCE

Flora Al Barsha Dubai (UAE)

Front Office supervisor since 22-10-15

Crown palace Hotel, Ajman

Duty Manager and night auditor from 01/03/2014 to 20/12/2014

Duties and Responsibilities

Greets the VIP guests of the hotel as directed by the Front office Manager, Performs special services for VIP Guest’s.

Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior

Checks on registration cards of arriving guests and ensures all information should be filled on each cards

Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows and non-guaranteed reservations

Prepares and checks for VIP’s arrival and escorts guests to rooms

Co-ordinates with all departments concerned in order to maintain Front Office functions properly

To discuss all matters that needed to follow up with the next shift Reception Manager

Assigns and Approves Duty roster for all Front desk staffs

Motivates and maintains good staff relations.

To responsible for front office operation during the absence of Front Office Manager

Crown palace Hotel, Ajman

Front Office Executive from 28/10/2013 to 28/02/2014

Duties and Responsibilities

Great all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity

Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation

Accommodate Guest’s special requests whenever possible assist in pre-registration and room blocking whenever necessary

Stay up to date on Room Rates, Special Packages, Discounts and how to handle each

In the case of Walk in, the Guest should be sold a room with the Highest Possible room rate

To use the up-selling techniques in order to maximize the Rooms Revenue

Prepare and report guests with High Balance to the attention of the Front Office Manager

Communicate with all other departments through the proper channels in order to have a smooth and clean operations

Promptly notify the Housekeeping of all check outs, early check in, special requests in the rooms

Update and read log books and give proper information to the colleagues on shift basis

Golden Tulip al Jazira Hotel & Resorts Abu Dhabi

Night Auditor trainee

Duties and Responsibilities

Posts room charges and taxes to guest accounts

Processes guest charges voucher and credit card vouchers

Posts guest charge purchase transactions not posted by the front office cashier

Transfer charges and deposits to master accounts Or Paymaster

Verifies all account postings and balances

Tracks room revenues, occupancy percentages, and other front office statistics

Prepares a summary of cash, check, and credit card activities.

Prepare of End of day procedure.

Run end of day process in property management software

Close Credit card reconciliation on monthly basis

Golden Tulip Al Jazira Hotel & Resorts Abu Dhabi, as a receptionist for 2 years

The Avenue Regent, Cochin, Kerala, India as a Front Office Assistant from August 2010 to August 2011.

Club Mahindra Resorts and Holidays in Munnar, Kerala, India as a Front Office Assistant from December 2008 to August 2010.

EDUCATIONAL QUALIFICATIONS

Course

Institution/University

Year of Passing

Percentage

MBA

MG university

Persuading

B.Com

MG University

2010

60%

Plus Two

DUVHSS, Pullepady

2005

70%

SSLC

St. Alberts, Ernakulum

2003

52 %

ADDITIONAL QUALIFICATION

Advanced Diploma in Aviation, Travel & Hospitality.(2007 to 2009)

TECHNICAL SKILLS

Tally (5.4, 6.2, 7.1)

Ms-Office/ Ms-excel/ C++/ VB

PMS IDS, Hotelier,Prologic Wish net (Touché F&B Outlets)

Opera

PERSONAL PROFILE

Age & Date of Birth : 28 Yrs., 20-05-1987

Gender : Male

Marital Status : Single

Nationality : Indian

Place of Birth : Cochin, Kerala

Passport Number : H 3772066

Place of Issue : Cochin, Kerala, India

Date of Expiry : 24th March 2019

Languages Known : English, Hindi, Malayalam & Tamil Arabic (Basic)

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