Healthcare Administration
Resume:
DANIELLE ENNIS – PHILLIPS
Charlotte, North Carolina, 28215
acuv9p@r.postjobfree.com
WORK EXPERIENCE
CAROLINAS HEALTHCARE SYSTEM, CHARLOTTE, NC
Certified Nursing Aide II, August 2015 – present
•Increasing patient satisfaction by providing personal care for the comfort and well-being of the patient
•Collecting and testing specimen
•Providing perineal and catheter care
•Obtaining and recording patient vital signs
•Providing hand-off communication appropriate to job duties
•Performing urethral and colostomy irrigations
•Participating in patient enteral feedings
•Giving oxygen therapy
•Decreasing insertion-site infection by caring for peripheral iv therapy
•Reducing wound infection by providing colostomy and ileostomy care
•Applying wound compresses consistent with physician orders as directed by RN
•Assisting with procedures as assigned by RN
EULA HOME CARE AGENCY
Certified Nursing Aide I, Apr 2013 – present
•Maintaining records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
•Checking patients' pulse, temperature, and respiration.
•Providing patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
•Caring for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
•Planning, purchasing, preparing, or serving meals to patients or other family members, according to prescribed diets.
•Providing Direct patient care in simple prescribed exercises or in the use of braces or artificial limbs.
•Massaging patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.
•Maintaining optimal post-surgical care by changing pressure dressings to decrease acute pain
SELF EMPLOYED HOME HEALTH, WAXHAW, NC
Certified Nursing Aide, Jan 2013 – July 2015
•Providing patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
•Caring for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
•Entertaining, conversing with, or reading aloud to patients to keep them mentally healthy and alert.
•Improving patient’s health status by administering prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
•Planning, purchasing, preparing, or serving meals to patients or other family members, according to prescribed diets.
•Maintaining skin integrity by changing dressings.
CAROLINAS HEALTHCARE SYSTEM CREDENTIALING CENTER, CHARLOTTE, NC
Credentialing Specialist, Apr 2013 – June 2013
Accurately entering information into the various data systems for all potential network providers and/or existing providers being re-credentialed for the network.
Verifying provider’s eligibility (TRICARE certification) via the fiscal intermediary (PGBA) system.
Conducting primary source verifications to include the National Practitioner Data Bank (NPDB), Health Integrity and Protection Data Bank (HIPDB), State license verification, educational verification and verification of Board Certification for MDs/DOs.
Thoroughly reviewing all required documentation to ensure compliance with the departmental policies and procedures as well as all URAC Core and Network standards.
Contacting providers to obtain any missing information needed to complete the credentialing process.
Fostering a relationship with the Provider Relations Department and its representatives for assistance with any information you are unable to obtain from the provider.
Demonstrating strong written and verbal communication skills.
Completing all applications within established guidelines as outlined in the departmental Policies and Procedures.
Having a working knowledge of monitoring the Right Fax system. Ensure all incoming Right Fax documents are routed to the appropriate department within 24 hours as required by departmental policy.
Preparing provider files for presentation to the Credentialing Committee.
Assisting with sending out provider welcome packets each month.
Assisting with special projects and other duties as assigned.
CAROLINAS CENTER FOR LIVER DISEASE, CHARLOTTE, NC
Staff Assistant, Apr 2012 – Apr 2013
•Operating office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
•Answering telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
•Completing forms in accordance with company procedures.
•Making copies of correspondence or other printed material.
•Maintaining scheduling and event calendars.
•Scheduling and confirming appointments for clients, customers, or supervisors.
•Storing completed documents in appropriate locations.
•Maintaining logs of activities and completed work.
•System maintenance - Loading machines with required input or output media such as paper, cards, disks, tape or Braille media.
AFLAC
Agent/Broker, Feb 2011 – July 2013
Initiating sales meetings
Creating opportunities for small businesses to offer quality supplemental insurance
Conducting company meetings
Increasing productivity by 50% by increasing sales for 1st quarter in 2011
Making 100 daily cold calls
Participating in quarterly company rallies
Traveling 100% for both intercompany educational opportunities and appointments with various policyholders
Assisting policyholders with claims
Providing Customer Service to over 100 policyholders
Opening 3 accounts within 1st two weeks of employment
Being named Agent of the Month within 1st month of employment
VECTOR MARKETING
Sales Representative, May 2012 – August 2012
Making 100 daily cold calls
Participating in quarterly company rallies and sales meetings
Mandatory travelling
Providing Customer Service to 100s of customers
Being named Salesperson of the Month
Product Sales
LIA SOPHIA JEWELRY
Advisor, Small Business owner, June 2012 – June 2013
Making 100 daily cold calls
Participating in quarterly company rallies and sales meetings
Mandatory travelling
Providing Customer Service to 100s of customers
Organizing and Conducting weekly home sales galas
Product Sales
Maintaining quarterly sales quotas
Recruiting
WELLS FARGO/WACHOVIA DISTRIBUTION CENTER
Warehouse worker/Inkjet handle, April 2010 – June 2010
Providing quality inkjet materials to 1,000s of Wachovia and Wells Fargo customers
Maintaining client privacy
Establishing and maintaining working relationships with all account managers
Adhering to strict company legal policy and procedures
Keeping daily logs of any maintenance issues
Mail sorting
Product manipulation
Forklift driving
Heavy equipment manipulation
AON HEWITT CALL CENTER
Customer Service Representative, September 2010 – January 2011
Answering calls
Responding to customer inquiries
Insurance benefit verification
Maintaining working relationship with various vendor manager and representatives
Data Entry
HAIK-HUMBLE SURGERY CENTER, WEST MONROE, LA
Surgical Technologist, Feb 2003 – Nov 2008
•Maintaining a proper sterile field during surgical procedures.
•Keeping sterile technique while handing instruments and supplies to surgeons and surgeons' assistants, hold retractors and cut sutures, and perform other tasks as directed by surgeon during operation.
•Preparing patients for surgery, including positioning patients on the operating table and covering them with sterile surgical drapes to prevent exposure.
•Washing and sterilizing equipment, using germicides and sterilizers.
•Administering topical ophthalmic or oral medications.
•Assisting physicians in performing ophthalmic procedures, including surgery.
•Performing fluorescein angiography of the eye
•Increasing positive patient outcomes by calling patients to inquire about their post-operative status or recovery.
•Coordinating the multidisciplinary activities required to provide the highest standard of care for the perioperative patient including providing a safe environment for the patient.
•Assisting in obtaining and organizing supplies and instruments prior to the surgical procedure.
•Optimizing Operating Room turnover time by assisting Registered Nurse circulator in preparation of patient, assembly of supplies, instruments and equipment as well as proper disposition of all specimens.
•Reducing Patient post-surgical incidence by performing surgical scrub duties, sponge, instrument and needle counts according to department policy and procedure.
•Monitoring and maintaining surgical supplies for sterility of surgical field according to departmental policy.
•Preparing department for Joint Commission accreditation by monitoring and documenting sterilization activities for completion and accuracy according to departmental policy.
NEW HORIZONS HOME CARE AGENCY, MONROE, LA
Personal Care Attendant, May 2003 – December 2003
•Providing patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
•Caring for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
•Entertaining, conversing with, or reading aloud to patients to keep them mentally healthy and alert.
•Improving patient’s health status by administering prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
•Planning, purchasing, preparing, or serving meals to patients or other family members, according to prescribed diets.
•Maintaining skin integrity by changing dressings.
BATH AND BODY WORKS, MONROE, LA
Sales Associate, April 2005 – April 2006
Customer Service in various areas
Maintaining Sales quotas
Light Stocking
Cash handling
Maintaining floor stock and setting ads
Data Entry
Departmental cross-training
Attending mandatory company meetings
Gift wrapping during holiday season
Credit application promotions
BROOKSHIRE’S GROCERY, MONROE, LA
Certified Cashier, November 1999 – January 2001
Customer Service in various areas
Maintaining Sales quotas
Light Stocking
Cash handling
Maintaining floor stock and setting ads
Data Entry
Departmental cross-training
Attending mandatory company meetings
Gift wrapping during holiday season
Credit application promotions
MERVYN’S
Team Member, November 2001 – January 2003
Customer Service in various areas
Maintaining Sales quotas
Light Stocking
Cash handling
Maintaining floor stock and setting ads
Data Entry
Departmental cross-training
Attending mandatory company meetings
Gift wrapping during holiday season
Credit application promotions
SEARS
Sales Associate, November 1995 – January 2000
Customer Service in various areas
Maintaining Sales quotas
Light Stocking
Cash handling
Maintaining floor stock and setting ads
Data Entry
Departmental cross-training
Attending mandatory company meetings
Gift wrapping during holiday season
Credit application promotions
EDUCATION
CABARRUS COLLEGE OF HEALTH SCIENCES, CONCORD, NC
Associate of Nursing, did not graduate (attended Jan 2013 - May 2013, Jan 2016-March 2016)
CHOSEN HEALTH HOME CARE AGENCY
Diploma in Certified Nursing Assistance II, July 2015
NURSE AIDE INSTITUTE OF EXCELLENCE, CHARLOTTE, NC
Diploma in Certified Nursing Assistance I, Jan 2013
UNIVERSITY OF PHOENIX, PHOENIX, AZ
Masters of Healthcare Administration, Nov 2011
UNIVERSITY OF LOUISIANA AT MONROE, MONROE, LA
Bachelors of General Applied Sciences, Aug 2001
CAREER TECHNICAL COLLEGE, MONROE, LA
Associate of Surgical Technology, Jan 2003
UNIVERSITY OF LOUISIANA AT MONROE, MONROE, LA
Masters of Speech - Language Pathology, did not graduate (attended Aug 2005 - Aug 2008)
OUACHITA PARISH HIGH SCHOOL, MONROE, LA
High School Diploma, May 1995
ADDITIONAL SKILLS AND CERTIFICATIONS
Certified Surgical Technologist - Certified in Basic Life Support training - Certified Nursing Aide I – Certified Nursing Aide II – Licensed Life and Health Insurance Agent
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