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Service Technical Support

Location:
Chennai, TN, India
Salary:
20000
Posted:
May 23, 2016

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Resume:

RESUME

Sai Shankar Chetty

Address:

H.No: 17,

Keela Chetty Street,

Woraiyur, Trichy – Tamil Nadu

Mobile No: +917********* E – mail: acuv78@r.postjobfree.com

Objective:

Seeking a challenging environment that encourages continuous learning and creativity, this exposes to new ideas and stimulates personal and professional growth.

Academics:

Graduation B.Sc.

MCSE & CCNA from Zoom Institute of Technologies.

10+2 (M.P.C) from M.P.Board of Secondary Education.

Technical:

Packages : MS OFFICE “98”, “2000”, “2003” & “2007”.

E-mail Packages : MS Outlook & Outlook Express.

Operating Systems : Windows 2000, XP / NT, 2003, 2003 (Adv.) Ser, 98se, MS DOS.

Windows Vista, Windows 7 and Linux

Languages Known : C and C++.

DTP Soft ware’s : Adobe Photoshop 7.0 & CS 2, Corel Draw.

Work Experience:

Worked in Shree Usha Computers as System Administrator (L – 1).

Job Profile:

To do Troubleshooting for desktops as well as laptops, which includes assembling as well as all hardware and software related issues.

To do troubleshooting related to Networking (including climping of cables) for 15 systems configuring them and share the systems to the main Server System.

(1)

To keep the record of the day-to-day data and also have an expertise in data recovery.

Also worked for installation of Wireless Routers and done configuration of VOIP devices.

Done installations of all the OS including installation of SAP.

Also in this job profile acquired a vast knowledge of Chip level Troubleshooting.

Duration: 3 years.

Salary Drawn: INR 8, 500/- per month.

Worked as a System Administrator (L-2) in Shree Usha Computers and also a TEAM LEADER.

Job Profile:

Similar job profile as mentioned in Job Profile 1.

Now working with the Latest technology of Systems including DUAL CORE 2, CORE 2 DUO and Quad.

Also working on chip level troubleshooting of all sorts Mother boards (Intel Chipset, Mercury as well as AMD Boards.)

Also working on installation of CISCO, LINKSYS and NET GEAR Routers. And Networking through Wireless devices.

Also done installations and Troubleshooting of all types of DOT MATRIX, INKJETS and LASER printers.

Expertise in Data Recovery in both NTFS and FAT File systems.

Managed a Team of 15 Members who worked as TECHNICAL SUPPORT EXECUTIVE.

Managed sales for TATA INDICOM BRODBAND SERVICE and all Technical problems related to the same

Achievements: GOT BEST TEAM AWARD FOR CUSTOMER SATISFACTION and MOST SALES

Consecutively for THREE months.

Salary Drawn: INR 18,000/- per month

Duration: 2Years

(2)

Worked as a Field Engineer for M/S Mini Info Tech, Raipur (Star Authorized Partner of WIPRO).

Job profile:

Providing service to all valued customers of Wipro, all over Chattisgarh.

Troubleshooting for problems related to Desktops, Laptops etc.

Done Installation and Networking for 60 systems in Board office, Raipur.

Distributed and Installed 100 Systems as a part of Rajiv Gandhi Shiksha Mission in all the interiors of Chattisgarh.

Attending daily service calls at Mantralaya, Raipur.

Distributed and installed computer in accordance to DPI (Directorate of Public Instruction) in districts like Jagdalpur, Dantewada, and Bastar.

Maintenance of 45 systems in Chhattisgarh Swami Technical University, Bhillai. Also did networking and installed patch panel along with Structural cabling.

Installed three Rack Servers (File, Printer and Net server) and did networking for 30 systems in Hidayath Ullah Law University, Raipur. .

Also did marketing for Wipro Desktops and Laptops in all Government Sectors and succeeded in obtaining record order of 1000 Desktops

Salary Drawn: INR 12,000 per month + Incentives.

Duration: 12 Months.

Worked as a Branch Manager for Security Division of M/S Grover Electronics (Empanelled to SBI, BOB, PNB, UCO and Indian Bank)

Work Profile:

Managing a team of 15 technicians and take care of installations of CCTV and all post installation problems.

Got order for 155 Branches of State Bank of India all over Chattisgarh

Did installations of CCTV for over 50 branches and got a through knowledge of CCTV.

Given demonstration at SBI, LHO, BHOPAL for all Security Products such as IP Cameras, Burglar Alarm Systems, Time Locks and GPS System for Cash Carrying Vehicles.

Salary Drawn: INR15,000 per month + Incentives.

Duration: 12 Months.

(3)

Working as Service In charge and Customer Support Engg For M/S Sky Communication Pvt Ltd.

Work Profile:

Daily allocation of Service calls to Technicians and managing the feedback from customer end.

Research and Development for new technologies that would help customer meet all his needs.

Remote view configuration through laptop and mobile for all brands of Standalone and PC based DVR.

Provided broadband facility through USB internet dongle using CQR-981.

Worked with PTZ control for Speed Dome and Varifocal cameras.

Worked with Major Brands like CP plus, Spect, Hikvision, Samsung, Sony etc.

Did installation of Burglar systems and Fire System (Manual Call points and wireless panel) with Schematic display in PC.

Did installation of Biometric Attendance (HN -36, Pegasus T-7, Essl E-9 etc) and Access control systems.

Worked with major clients like Vessons Boilers Pvt Ltd, Anand Engg Pvt, Sangam Group of Hotels, BPCL, IOCL etc.

Salary Drawn: INR 16,000 per month + Incentives.

Duration: till Date.

Strengths:

Assertive, accommodative, flexible learning approach, effective communications skills, highly mature, ability to work independently, and handle multiple tasks that are time sensitive.

PERSONAL DETAILS:

Father's Name : Sri R. C. Chetty

Date of Birth : 04.06.1982.

Languages Known : Tamil, English, Kannada, Malyalam, Hindi and Telugu.

Gender : Male.

Nationality : Indian.

Permanent Address : H.No: 17,

Keela Chetty Street,Woraiyur,

Trichy – Tamil Nadu.

DATE: (SAI SHANKAR)

PLACE:

(4)



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