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Customer Service Administrative Assistant

Location:
San Antonio, TX
Posted:
May 21, 2016

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Resume:

Maureen E. Bourne

** ****** ******

Wimberley, Tx 78676

Phone: 832-***-****

Email: acuv4t@r.postjobfree.com

EXPERTISE

Diverse professional responsible for managing facility, staff, accounts receivable (invoicing, collections, depositing funds), inventory control, end-to-end purchasing, vendor alliance specialist experience, and customer service, who possesses in-depth skills in building high-quality relationships with internal constituencies, external vendors, and management teams. Competencies include: management of all aspects of procuring IT hardware, software, and telecommunications equipment within corporate guidelines, as well as, configuration of preferred, end-user licensing software, and administration of life-cycle (asset) management system.

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EXPERIENCE

June 2007-Present Administrative Assistant/ Consulting Wimberley, TX/ Utopia, TX

Assist client in planning daily and weekly calendar. Duties include but are not limited to answering phone, directing calls, and messaging, researching and purchasing products, making purchases, picking up and making deliveries, tracking and tracing orders, and working with correspondence, scanning and filing documents. It is also required to accompany and/ or represent client in meetings as a liaison.

August 2012-August 2014 Dripping Springs Independent School District Dripping Springs, TX

Support Staff

Assist Special Education Teacher in daily functions, dealing with end user, updating Apps for IPADS, Installing new programs on Desktops and IPADs, Assisting in logging into and working with set programs, creating, preparing, and implementing tests, collecting, and comparing data, preparing reports, working with office equipment preparing copies, enlarging, reducing . Working with adaptive equipment for students on on computers as well as manual devices.

September 2010- August 2012 Wimberley Independent School District Wimberley, TX

Support Staff

Assist in inventory control. Assisting in logging into and working with set programs. Assist in customer service, dealing with end user and upper management. Obtaining and keeping critical temperatures. Assist in preparation and cooking of food. Set up for service and selling for lunches. Assist in putting away food and cleaning kitchen area.

March 2009- September 2010 Dilley Independent School District Dilley, TX jkl;\

Substitute Teacher

Assist General Education Teacher.

Assist in daily functions supporting General Education Teacher that is not present; assist other Teachers with in-class support for students with disabilities to

focus on learning during classroom hours, supplemented instruction with clarifying statements to enhance learning, administered testing and re-testing processes, and attended outside school functions with students as requested during regular school hours. Help maintain order between classes as well as when exiting the building at the end of the day. In Advisory periods, assist Office personnel with daily tasks as needed

March 2009 – August 2009 Pearsall Independent School District Pearsall, TX

ISS Teacher/ Aide

Responsible for student/students requiring special assistance and/or constructive discipline to

complete assignments. Assisted students with disabilities to focus on learning during classroom hours, supplemented instruction with clarifying statements to enhance learning, administered testing and re-testing processes, and attended outside school functions with students as requested during regular school hours.

2006 – January 2009 SIEMENS IT Solutions and Services Houston, TX Houston, TX

Procurement Specialist

Provide tactical, end-to-end, IT procurement services for oil/gas Fortune 500 customer that has outsourced it’s IT environment to Siemens. Activities are customer-centric and include the establishment and maintenance of vendor relationships, purchasing of personal computers, laptops, printers, productivity and custom software application licenses, cell phones, BlackBerry® devices, and pagers. Additional responsibilities include administration of lifecycle (asset) management tool to reflect accurate disposition of assets to ensure accurate tracking and reporting, activating and administering remote access software licenses for client’s end-user community.

2005–2006 CyFair Independent School District (CFISD) Cypress, TX

Special Education Paraprofessional

Assisted general education teachers with in-class support. Assisted students with disabilities to focus on learning during classroom hours, supplemented instruction with clarifying statements to enhance learning, administered testing and re-testing processes, and attended outside school functions with students as requested during regular school hours.

1996-2005 Consulting and Private in Home Childcare Cypress, TX

Owner

Provided daily care for children ranging in ages 0-5 years.

Researched and purchased specialty items as well as computer products. . With strength in purchasing computer hardware, software and printers. Responsible for procuring and tracking items through complete cycle. Dealt directly and maintained one on one relationships with vendors.

1989-1996 Lois Dedman Insurance Agency Houston,

Office Manager

Responsible for managing facility, staff, accounts receivable (invoicing, collections, depositing funds), and inventory control for a multiple line agency. Also, responsible for all policy applications, changes, tracking, and endorsement through delivery.

Education/Certifications:

IT Tools:

Texas State University (SWTSU)

Service Desk Ticketing System: Clarify

Effective Communications course

IT Purchasing tool: ECLERK

Disaster Recovery Planning

Remote Access: Fiberlink™

Texas Educator Certificate (valid until 2014)

Document Sharing: LiveLink®

Productivity: MS-Office® Suite

Siemens Proprietary Asset Mgt DB: ITAM



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