KATHLEEN B PEOPLES

Houston, Texas

acuv4g@r.postjobfree.com

Ph#-512-***-****

Professional Summary

Skilled in communicating, organizing, accurate documentation, providing excellent customer service, resolving problems, efficiently executing all assignments correctly within deadline, following regulations, guidelines, and management instructions.

A great team player with demonstrated capacity to learn quickly and apply knowledge effectively.

Core Qualifications

Excellent computer, data entry, filing, reporting, research, and organizational skills.

Always a well liked co-worker, performing well under pressure, meeting deadlines and exceeding expectations.

Experience

TEMPORARY AGENCIES 02/2013 to present

I worked for various Temp Agencies and gained additional experience and skills in many areas and became skilled at learning new positions in record time. Most recently with Texas Health South from 8/2015 to 12/2015 as Intake Coordinator-calling patients prior to appointment dates to verify info and did data entry. I worked at State Farm Insurance Co thru 11/2014 - 7/31/2015 in the Automotive claims dept in a collaborative team environment handling a large volume of incoming calls entailing communication with customers and associates over the telephone and internet and transferring calls to the assigned claim handler using State Farm claim systems and other technologies to perform job duties. Prior to this job I worked at Blue Cross/Blue Shield 7/2014 - 10/2014 as Network Support Rep handling Data Entry, and telephone provider recruiting, working with excel spreadsheets, handled incoming calls, provided basic management of electronic files(print, copy, transfer and delete), maintained a computer data base.

DISABILITY EXAMINER 10/2005 to 01/2013

Austin, Texas

Department of Assistive and Rehabilitation Services

Adjudicated claims filed for benefits under provisions of the social security disability act.

Successfully executed heavy caseloads including multi-tasking, researching, developing, cataloging and analyzing complex medical and technical information in order to render disability determinations.

This job required a high level of confidentiality and integrity of written and electronic records.

CUSTOMER SERVICE REPRESENTATIVE 08/2003 to 02/2005

Galveston, Texas

Moody National Bank

Helped customers with their records, transferring funds, and opening and closing savings and checking accounts. Operated switchboard for 28 branches and responded to callers inquiries.

Assisted and facilitated the functions of other bank associates.

TEXAS WORKS ADVISOR II 03/1991 to 03/2002 Austin, Texas

Department of Health and Human Services

Held essential position in the Central Benefits unit for 10 years including implementing state policy and procedures in determining the eligibility of claimants for the Lone Star Card for the State of Texas.

Even with excessive caseloads, I was successful in completing cases within their scheduled deadlines .

Researched and processed applications in accordance with program regulations and procedures in a timely manner, requiring excellent organizational skills, strong work ethic, and great attention to detail.

I interfaced with the appeals department to supervise, evaluate, and render a decision on all appeals.

This position required processing information with attention to security and confidentiality.

Education

BS: Criminal Justice

Sam Houston State University Huntsville, TX

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