Gladys-Maris Ghraizi

Atlanta, GA

SUMMARY

I am a Quality Assurance Software Tester (QA Analyst) with experience in software testing life cycles utilizing strong analytical skills, automation and manual testing techniques. I have the ability to work as a team member to perform Functional, GUI and Database testing, create and execute test cases for various types of testing (e.g. system, system integration, user acceptance, and regression). I am proficient in testing various stages of the Software Development Life Cycle (SDLC) and experienced with defect reporting and defect tracking. I have a background in Windows-based environments, security, networking, and TCP/IP protocols and system configuration and strong knowledge of SOX, PCI, HIPPA, FERPA, and GLBA regulations. I possess exceptional communication, organizational and time management skills. I have the ability to manage complex spreadsheets with working knowledge of MS Project and Office Suite applications. I also possess a high knowledge of strategic planning and the implementation process. Ability to test both eCommerce and e-Health applications.

TECHNICAL SKILLS

Operating System : Windows 7, Windows 8 & 10, Linux, Mac OS, HP

Browsers : Internet Explorer, Firefox and Chrome

Databases : SQL Developer; Oracle

Defect Tracking Tools : ALM 11.5 (Quality Center) and Bugzilla

Test Management Tools : ALM 11.5 (Quality Center), Jira, SharePoint, JTrac

Security Tools : Nessus

IT Equipment tracking tool : ITexpert

Hardware : IBM PC compatibles

Others : Microsoft Project and Office Suite

PROFESSIONAL EXPERIENCE

September 2014 - Present

McKesson (Relay Health)

Quality Assurance Tester

Provide quality assurance, analytical, and research support for assigned development initiatives, including new products.

Create test scenarios/ideas and test cases from requirements.

Generate test data by applying appropriate test case design techniques.

Execute test cases and report defects, utilizing defect tracking tool.

Use ALM 12.21 (Quality Center) for writing requirements, writing and executing test cases, filing defects and analyzing the reports.

Create Data Performance Testing and conduct Performance Testing.

Utilize ALM (Quality Center), Microsoft SQL Enterprise Manager, SharePoint, and other technology tools to design, document, execute, and track test cases.

Participate in both UAT and the Deployment of the finished products.

Participate in Business Specification Gathering and Reviews to ensure that requirements are adequately understood, and assess impacts on related business and technical areas prior to writing comprehensive test plans and cases.

Review requirements to ensure they were correct and complete.

Apply high-level knowledge in EDI x12 5010 transactions (835, 837I/P), CPT, ICD9 and ICD10.

Created and implemented an effective Strategic Plan for our QA team.

Projects:

Wrote Call-to-Test scripts for Manage Care Optimizer (MCO) Application.

Successfully completed Meds Project for New York State Department of Health NYSDOH (EIS Phase 1).

Successfully completed PaySpan EOB Data Export project (Agewell Application).

Successfully completed E-Fixes on Electronic Data Processing System (EDPS) reporting for NYSDOH.

Successfully completed Meds Project for NYDOH (Encounter Intake System EIS Phase 2).

Successfully completed E-Fixes (EIS) Encounter Intake System EIS Phase (ICD10 Codes) for NYSDOH.

Successfully completed EIS Reporting Evaluation Process for FIDA (Fully Integrated Dual Advantage)

Successfully completed testing/executing on multiple databases and comparing results (AIG).

Currently working on testing/executing/auditing Claim Check on client databases (GINET)

January 2014 – September 2014

UST Global (E-Commerce) - Atlanta, GA

QA Software Tester / Project Coordinator

Reviewed requirements to ensure they were correct and complete.

Created test scenarios/ideas and test cases from requirements.

Generated test data by applying appropriate test case design techniques.

Executed test cases and report defects, utilizing defect tracking tool.

Used ALM 11.5 (Quality Center) for writing requirements, writing and executing test cases, filing defects and analyzing the reports.

Selected as Project Lead. Reported status, progress, and concern in a proactive, consistent, and accurate manner to other project leads.

Developed an understanding of Project Management Foundations, Project Scope and Schedule Management.

Successfully completed simulation of project case study utilizing MS Project to create daily project deliverables in a timely manner.

Projects

Successfully completed chat program which lets users log in to accounts on multiple chat networks simultaneously (Pidgin Application)

Successfully completed Magento Commerce Demo a high performance, scalable eCommerce application for online shopping.

Successfully completed WebCalendar a PHP-based calendar application that can be configured as a single-user calendar, a multi-user calendar for groups of users, or as an event calendar viewable by visitors.

Successfully completed Shop It an eCommerce application for online shopping developed using Active Server Pages.

Successfully completed Green Mountain Outpost a sample website for online shopping developed using HTML and Perl.

April 2013 – January 2014

WellStar Hospital (ebryit) / HP Computer - Atlanta, GA

Technical Configuration / Quality Assurance

Worked on a team of 15+ members responsible for the WellStar Hospitals Refresh Project.

Assigned to Quality Control team to ensure the end user accessibility and system performance.

Attended every daily meeting with all team members working through newly added deliverables/implementations.

Worked on de-installation/installation of workstations and laptops for Nurses and Physicians.

Installed mobility workstations for EKG.

Created completion, resource utilization method report.

Installed and configured wireless services.

Administered VMware Desktop Virtualization.

Performed network migration and system configuration.

Imaged workstations with Epic requirement.

Gathered and presented technical manuals for site commissioning.

Inventoried all equipment removed and installed.

Data entry (ITexpert).

Installed local/network printers and mapped workstation to central printing station.

Troubleshot client server network resource.

Installed Epic applications to workstations and updated existing applications.

Applied Security Access Control to workstations (HIPPA Regulation).

September 2012 – April 2013

Fulton County Schools Refreshment (ebryit), Dell/HP Computer - Atlanta, GA

Technical Configuration / Desktop Support Technician / Quality Assurance

Worked on a team of 9 members responsible for the Fulton County schools Refresh Project which involved a total of 10,000 workstations. Completed project before the end-time saving the company money.

Assigned to Quality Control/Quality Assurance team to ensure the end user accessibility and system performance.

Performed ghost imaging and configuration of Dell desktop and laptop computers.

Installed Symantec, Microsoft and enterprise antivirus software.

Troubleshot client server network resource.

Installed and configured wireless services.

Administered VMware Desktop Virtualization.

Gathered/presented technical manuals for site commissioning.

Inventoried all equipment removed and installed.

Applied Security Access Control to workstations by applying FERPA Regulation.

December 2012 – December 2012

Insource, Inc. - Atlanta, GA

Installation Technician (month contract)

Assigned to the Delta Reservations Center. Assisted with installation and configuration of over 200 HP printers.

Mapped workstations to central printing station.

Inventoried all equipment that removed and installed.

Complete Cuts, Riverdale, Georgia

Apr 2004 – Sept 2012

Manager

Responsible for personnel management, merchandise selection and presentation, and store operations.

Responsible for managing all business projects.

Budget planning, tracking, and accounting of daily sales.

Coordinate inventory control, receiving; merchandising, and store maintenance.

Direct loss prevention initiatives, successfully ensuring that merchandise is accounted for during shift.

Work with store managers to ensure merchandise changes align with sales pattern.

Ensure excellence in customer service and resolve all problems at the store level.

Successfully managed a team of nineteen members.

Janmac, College Park, Georgia

June 2002 – Apr 2004

Office Manager

Managed payables and receivables accounts.

Administer Active Directory to manage, create, and assign security groups to new user accounts

Administer Novell Client to manage, create, and assign group memberships for network mapped drives

Responsible for end user troubleshooting on all hardware and software

Responsible for purchase orders new hardware and software for network support

Troubleshoot and maintain SATO label printers

Utilized Support Suite to access all incoming issues

Controlled imported and exported freight.

Responsible for freight bids.

Facilitated office meetings between the CEO, potential clients and drivers.

EDUCATION / TRAINING / CERTIFICATIONS

Associate of Science Degree - Computer Networking Systems, ITT Technical Institute - Atlanta, GA, December 2011

oRecognized for Highest Honors (Dean’s List)

oRecognized in Who’s Who Among Students in American Universities & Colleges

oRecognized for excellent Network Development Capstone deliverable and presentation (as the Project Manager)

oGPA 3.95

Bachelor in (ISS) Information Systems Security, ITT Technical Institute – Atlanta, GA, December 2013

oRecognized for Highest honors (Dean’s List)

oRecognized by NTHS; National Technical Honor Society

oGPA 3.93

UST Global ‘Step IT UP America Internship Program as QA Analyst, Atlanta, GA, 2014

Master (MIS) Management Information System, University of Phoenix, Phoenix Arizona (Online), March 2015 - Present

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