Customer Service Manager
Resume:
Alexis Perry
*** **** **** ****** ************ TN 37130
acuv1h@r.postjobfree.com
Professional Profile
Communicative Approachable
Flexible
Energetic
Confident
Driven
Problem Solver
Reliable
Professional Accomplishments
Delia’s
2 Star Award
Highest Conversion for 3 consecutive weeks
Highest DPT for September
Highest UPT in the month of October
Subway
Employee of the Month (May, June, October, February)
Night manager after 2 months
Wal-Mart
Safety Employee of the Month
Work History
December 2015- April 2016
Customer Service Manager, Wal-Mart, Murfreesboro, Tennessee
Responsibilities: I would oversee operations in the front of the store by providing change for the front end, preparing the registers in the morning, and performing routine register audits. If a customers displayed a concern regarding the price of an item, I would immediately addresses the issue in accordance to Wal-Mart's policies. My role was also to train employees, release cashiers to their breaks and lunches, and address any register shortage concerns .I set an example by practicing proper safety procedures, such as proper lifting techniques and removal of spills, and debris from register areas.
June 2012 – December 2015
Store Manager, Subway, Murfreesboro, Tennessee
Responsibilities: Exceptional customer service is a major component of this position! I would direct the overall restaurant management, and I would ensure that the staff is following all food safety, product preparation, and cleanliness standards. I had to communicate changes of food preparations, formulas, and standards. I was needed to recruit staff and oversee training. I was responsible for inventory control and money management.
August 2014 – January 2015
Customer Experience Supervisor, Delia’s, Knoxville, Tennessee
Responsibilities: I had many responsibilities to lead and motivate my girls! I would review different selling strategies through role play during our downtime. When making sales, I would support my girls in reaching their daily goals I assigned to them by listening to their interaction with customers and offering helpful advice. On Sundays when the store manager was out, I took on the role of store manager and sat in on conference calls, filed and faxed paperwork, and made any final changed to the next week schedule.
Education
Geological Techniques
Middle Tennessee State University
Murfreesboro, Tennessee
May 15, 2018
References
Deidra Hobkirk
Subway General Manager
Cordell Williams
Walmart Assistant Manager
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