Name: Sharon K. Smith, 210-***-****

Mailing Address: 3660 Tanglewood Trail, Spring Branch, Texas 78070

Email Address: Personal acuv03@r.postjobfree.com;

EXPERIENCE SUMMARY: Spent 8 years in the Air Force. 4 years as a Student Training Advisor at Keeler and 4 years in Admin as a 702.

Incorporates multifaceted knowledge at all levels of lodging operational management to include; facility maintenance, facility management, housekeeping services, supervision of maintenance personnel and custodial worker staff, establishing and conducting interviews, distinguished visitors services, planning and scheduling of daily activities and operations, writing specific guidance, policies and directives to correspond to lodging plans and directives implemented by appropriate command levels, developing position descriptions, analyzes lodging occupancy forecast for effective and efficient scheduling employees, maintenance of employee health and life insurance and 401K retirement planning.

EXPERIENCE:

July 2012 - Current

RnR Campgrounds

3660 Tanglewood Trail

Spring Branch, Texas 78070

General Manager RV Park, manage all areas of oark, rentals of cabins, RV's, rv sites, tent sites, tube tentals, files, accounts payable and receivables, quarterly tax reports and payments. Maintenance, housekeeping, hiring, interviewing and payroll.

Feb 2012 – Jun 2012

Bay Area Inn & Suites

889 West Bay Area Blvd

Webster, Texas 77598

General Manager, training Vision Investment LLC (partners) to manage and operate all areas of the hotel. New Owners in the hotel industry.

Aug 11 – Jan 2012

Quality Inn & Suites/Best Western Hospitality Lodging South

5924 Seawall Blvd.

Galveston, Texas 77554

General Manager, helping to prepare 2 hotels Best Western & Quality Inn & Suites for brand inspections, responsible all the overall operations of the complete hotel to include, payroll, accounts payable and receivables, new hire interviewing, hiring, training, daily deposits, inspection of facilities, and rooms, commercial and guest laundry, maintenance and housekeeping, breakfast bar. Responsible for the overall inventory of the hotel, ordering supplies for maintenance, laundry, rooms, admin and sales. Direct Sales and marketing, analysis of budget vs actual, keeping labor cost at a minimum, payroll, benefit enrollment, safety training etc. Rate management and review.

Feb 10 – Mar 11

Super 8, Peninsula Group LLC

1909 Airport Way

Fairbanks, Alaska 99701

907-***-****

General Manager, responsible all the overall operations of the complete hotel to include, payroll, accounts payable and receivables, new hire interviewing, hiring, training, daily deposits, inspection of facilities, and rooms, commercial and guest laundry, maintenance and housekeeping, breakfast bar. Responsible for the overall inventory of the hotel, ordering supplies for maintenance, laundry, rooms, admin and sales. Direct Sales and marketing, analysis of budget vs actual, keeping labor cost at a minimum, payroll, benefit enrollment, safety training etc.

Oct 09 – Feb 10

La Quinta Inns & Suites, Pacific Inn & Suites LLC

108 Texas Ave

Bridge City, Texas 77611

409-***-****

General Manager, responsible all the overall operations of the complete hotel to include, payroll, accounts payable and receivables, new hire interviewing, hiring, training, inspection of facilities, rooms, laundry, maintenance and housekeeping, breakfast bar with complete hot breakfast, invoicing state, county and city taxes. Sales and marketing, analysis of all labor cost, procurement of supplies for all areas of the hotel. (NOTE) left due to conflict between the management company and the owners I was stuck in the middle.

Sep 07 – Sep 09

Silverleaf Seaside Resort

19320 W. San Luis Pass Rd.

Galveston, Texas 77554

Assistant General Manager/Director of Housekeeping, Assist the GM in operations, accounts receivable/payable, purchasing and procurement of general store supplies. Maintain, new hire documentation, payroll, process foreclosure sales at county court house, recording legal documents at the court house and responsible for the training documentation for all employees. Inspect facilities as required, review new construction, balance end of month sales cash, and daily revenue. Analysis of the monthly (A vs B) actual and budget. Direct all operations in the housekeeping department, schedules, labor analysis, safety, and laundry.

Jan 07 – Sep 07

Holiday Inn Resort on the Beach

5002 Seawall Blvd.

Galveston, Texas 77551

Front Office Manager, Assist GM in management of resort hotel operations to include: schedules, recruitment, interviewing, coach & counsel, making group/individual assignments or reservations, assists check in/out guests, resolving guest issues and requests. Maintains personnel training program for front desk staff, monitors performance and budgetary requirement, inspects hotel for standards compliance. Coordinates with upper management on uniform accounting and supply management. Responsible for meeting industry payroll budget constraints.

Jul 2006 – Sep 06 (Not enough hours)

Night Auditor, PBX, Front Desk Mgr

Holiday Inn Select

14703 Park Row, Houston, Texas 77079

Night Auditor, performing end of day reports which cover all cashiers closing statements, processing credit cards, balancing banquet closing, restaurant closing, bar closing, movie rentals, priority club calls credits, local and long distance, making reservations, checking in/out guests, handling guests complaints and requests, answering multi-line PBX system and rolling end of day audit to the next day. Responsible for finalization all department end of day documentation/reports and distribute to all departments (housekeeping, accounting, sales, banquets, restaurant manager, front desk manager, general manager and operations manager for the following day. Trained on OPERA Hotel system .

Sep 2003 to April 2006

General Manager, NF-IV

Goldrush Inn

Eielson AFB, 540 N Street, Eielson AFB, Alaska 99702

General Manager for 10 buildings, 930 rooms. Supervises a staff of 13 military, and 26 civilians, which include maintenance, laborers, front desk, housekeeping, sundry store personnel and linen exchange. Major Tasks: Responsible for the development of the 5

year capitol improvement plan for facility renovations, quarterly NAF and APF budget preparations, inspect facility repairs and inspection of Innkeeper checklist monthly to

ensure compliance with MAJCOM, Air Force and squadron operating instructions and directives.

Mar 2002 to Aug 2003

Lodging Operations Manager, NF-1101-III

Randolph Inn, 415 B Street East, Randolph Air Force Base, Texas 78150

Serves as primary facility manager for 13 buildings, 550 rooms (over 200,000 sq ft). Supervises a staff of approximately 75 craft and trade workers. Major tasks include inspection of buildings (interior and exterior) for maintenance requirements, fire and safety hazards and cleanliness, and coordination and scheduling of facility repairs with base-level support agencies. Systems used include Lodging Touch System (LTS) program, SAFLOC program for keyless entry, Microsoft Office (PowerPoint, Excel, Word and Access) programs and performs quality control inspections for construction and renovation. Instructions used include Air Force Lodging, AFPD 34-6; Air Force Lodging Program, AFI 34-246; Billeting Operations, AFOSH 91-1; Worker’s Compensation Program, AFI34-308; Worker’s Compensation Procedures, AFMAN 34-311. Special programs spearheaded are Lost & Found and Facility Prioritized Work Order System.

Dec 1999 to Mar 2002

Distinguished Visitor Coordinator and Housekeeping Manager, NF-1101-III

Randolph Inn, 415 B Street East, Randolph Air Force Base, Texas 78150

Served as building custodian and assistant facility manager. Maintained strict accountability of keys, obtained all information, materials, equipment, access keys and manpower to meet the needs of distinguished visitors and protocol. Scheduled quarterly lodging inspections with squadron commanders, assigned rooms to be inspected and ensured rooms were ready for inspection. Performed monthly fire extinguisher inspections throughout 11 buildings. Recruited and trained all housekeeping employees. Systems used included Lodging Touch System (LTS) program, Microsoft Office (PowerPoint, Excel, Word and Access) programs and performed quality control

Inspections for construction and renovation. Instructions used include Air Force Lodging, AFPD 34-6; Air Force Lodging Program, AFI 34-246; Billeting Operations, AFOSH 91-1; Worker’s Compensation Program, AFI34-308; Worker’s Compensation Procedures,

AFMAN 34-311. Special programs spearheaded are Lost & Found and Facility

Prioritized Work Order System.

Feb 1997 to Dec 1999

Employee Services Director (HR)

Holiday Inn Downtown Market Square, 318 West Durango Blvd, San Antonio TX 78204

Responsible for recruitment, retention and staffing needs. Provided oversight for all operations and strategic aspects of the Human Resource Department, to include interviewing, new hire orientation, 401K briefings and administration of health and life insurance benefits. Responsible for the completion of all terminations, worker’s compensation, affirmative actions and teaching managers creative styles of counseling and coaching employees. Used the PeopleSoft program to administer personnel actions between the home office and field locations. Used special program First Concern Training and Certification. Served as Manager on Duty (MOD) once a week, performing duties of acting general manager. Planned and organized quarterly awards luncheons for the general manager.

Mar 93 to Feb 1997

Family Support Center

Beale Air Force Base

Volunteered as Asst Director of Family Support Center

Responsible for assisting newly arriving families to Beale Air Force with loan out program ie. Dishes, cooking utenils, bed linens, dishes, irons, ironing boards etc. Anything a family might need while they waited on their personnel items to arrive on base. We made newborn packages for first born babies to E1 to E-4 airmen.

Jan 92 to Mar 93 – unemployed – stayed home to watch my 1st grandson

First American Title Insurance Company,

Arlington, Texas

2 years – Exact Dates not sure (during the Kawait invasion) my husband was there

Escrow Secretary – responsible for the preparing the HUD-1 Statement for home closings, and preparing checks for insurance, realtor, pest inspections, etc.; made daily deposits and completed end of month reports for the Title officers in the office.

US Army Corps of Engineers

Ft Worth, Texas

1 year – Exact dates not sure

Secretary in Flood Plain District for Pilar Pena

FORMAL EDUCATION

GED, North Harris County Community College, 1977

EDUCATIONAL COURSE WORK

MSI Operating System, Opera Lite 2010

Shark Sales Tng, La Quinta Inns & Suites, Nov 2009

Nitevision, La Quinta Inns & Suites, Oct 2009

Dos Based Resort Training, FD, HK, Silverleaf Resorts, Nov 2007

Opera Systems training – Holiday Inn, March 2007

Night Audit, PBX Phone System, Front Desk, July 2006

NAF Supervisor’s Safety Course, Jan 23, 2003

AETC Lodging Touch System Training, Jan 2003

NAF Personnel Management Course, March 2, 2002

NAF Worker’s Compensation Training, May 16, 2001

Supply Training, General Services Administration (GSA), Feb 1988

Files Maintenance Course, Jul 1986

Air Force Effective Writing Course, May 1985

Introduction to World Affairs, May 1985

Basic Human Resource Management, May 1985

Management Communications I, May 1985

Introduction to Military Studies, May 1985

Staff Support Administrative Assistant, 1980 (5-Level)

Technical Order I&II Publications, May 1980

Intermediate and Advanced Typing Course, Oct 1979

Pubs and Documentation Management, Oct 1979

Administrative Communications Management, Oct 1979

Staff Support Administrative Assistant, Aug 1979 (3 Level)

LICENSES/CERTIFICATIONS

Wyndham General Manager Certification – Feb 2010

Certified Hotel Administrator (CHA) Certification – Aug 2005

Lodging Management Course – March 2004

Activity Management Course – June 2005

Air Force Supervisor Safety Training, Jan 2003

3rd AF NCO Leadership School, Course Code 5NCO99300 000, 120 hours, May 1985

Basic Counseling Course, Course Code E3AIR75110-3, 36 hours, Mar 1981

Student Training Advisor Course, Course Code E3AIR99600 000, 32 hours, Feb 1981

AWARDS:

AF Commendation Medal, AF Good Conduct Medal with One Oak Leaf Cluster, AF Outstanding Unit Award, Humanitarian Service Medal, AF Overseas Service Long Tour Ribbon, AF Longevity Service Ribbon, NCO PME Ribbon and AF Training Ribbon. Business of the Month-Bridge City

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