QUALIFICATIONS

Customer Service

Alpha/Numeric Filing

Operated Office Machines

Answered Phones

Medical Billing and Coding

Data Entry/10 Key

Insurance Verification

Great Interpersonal Skills

Mental Health Experience

Resolving Conflict

Maintained Records

Convey Information

Quality Assurance

HIPAA & OSHA

Problem Solving

Interpersonal Skills

Microsoft Word

Multi-tasking

ICD-9/Medisoft/CPT

Microsoft /Excel

Great Interpersonal

Organizational Skills

Communication Skills

Insurance Verification

Greeted Patients and Staff

Scannned Files

Supervisory Experience

Medical Terminology

Community Outreach

CPR/AED Certification

Analyzing Information

Detail oriented

Preparing Charts

Faxed/Copy Paperwork

Called in Prescriptions

Medical Coding

Setting Appointments

Patient Check in/Out

Archived files

EDUCATION

University of Texas School of Public Health

Community Health Worker Training Program

Certification in progress as a Community Health Worker 01/22/2016 to Present

Houston Community College System 06/17/2011 to 06/01/2013

Associates in The Arts

PROFESSIONAL EXPERIENCE

Medical Records Technician – Harris County Sheriffs Office- (03/29/2016 to Present)

Providing Customer Service to all medical record users and staff

Retrieval of all medical records by using record request forms

Auditing charts to ensure all charts have been pulled

Process immediate Patient Care requests via phone,walk in or fax

Accurately files records in assigned areas

Process loose paperwork for sorting and scanning

Overseeing the information scanned and stored in the EMR

Performed Quality Assurance on all files scanned in the EMR system

Administrator – The Black Door Marketing Company (01/12– present)

Met challenging deadline while multitasking

Assist office staff in maintaining files and databases

Prepare reports, presentations, memorandums, proposals and correspondences

Monitor office operations, manages staff schedules

Track office supply inventory and approve supply orders

Assist in the preparation of department budgets and expenses

Assisted in security of the website

Front Office Specialist - Low Cost Health clinic (05/2010 – 06/2011)

Provided excellent customer service as the first contact for patients accessing

Answerd and managed all incoming calls

Transmited accurate insurance claims

Expedited the patient check-in and check-out processes by reviewing appointment status using electronic appointment system

Updated patient demographic information, insurance, and history

Monitored and maintained effective clinic and patient flow

Communicated to patients, providers and clinic staff on factors impacting the patient visit

Billing Assistant – Deblin Health Concepts & Associates (11/10 –12/11)

Notified Director and Supervisor when new insurance regulations were identified

Received therapist charge sheets and entered billing information into database

Entered authorizations into database for billing and back billing

Verified eligibility on the 1st of the month and reiterated changes on the 15th of the month

Typed reports and entered data in computer

Filed and scanned paperwork and Answered the phones

Emailed therapists for discrepancies found on charges

Operated computer software and office equipment

Perform other clerical duties as needed

Met challenging deadlines

Medical Administrative Assistant – GulfBank Medical Center (03/2010 – 03/2010)

Answered the phone

Scheduled patients for the proper appointment

Compiled medical records and charts

Operated computer software and office equipment

Transferred lab results to the appropriate clinician

Maintained supplies and appearance for the office

Checked patients in and out at the front desk

Assistant Director – Unique Kidz Academy Daycare (1/08-2/10)

Maintained sanitation of the business establishment and its safety

Assisted Director in staff development/training and coordination of projects

Typed, faxed, copied and e-filed document, itineraries, and memos

Maintained files of all employees at the center, monitor and observe staff

Prepared summary reports for the center, process inspection and accident report

Custudian - City of Houston (11/2005 – 02/2010)

Collaborated with management and supervisors while Implemented and maintained work orders

Responded to emergencies and supervised community service when necessary

Performed building maintenance functions (i.e., replaced lights/A/C filters, operated HVAC,light plumbing, etc.)

Orders and distributes custodial supplies; maintains inventory.

Collects and disposes of trash and garbage; moves equipment and furniture such as, tables, and chairs.

Sweped, dusted, mopped, scrubbed, washed, vacuumed, building floors, walls, woodwork, windows and furniture

Cut lights off and locked doors when finished cleaning offices

Knowledge of standard cleaning procedures and cleaning chemicals safety protocols

Cleaned restrooms,replenish supplies and scrub the floors using modern cleaning equipment

Maintained equipment and Janitors closet in an orderly manner that facilitates easy access to supplies & equipment and quick availability assessment of stocked supplies. Cleaned equipment after daily after use.

Commissioned Security Officer - Jatex/BP/ACSS Security (4/03 – 11/10)

Wrote incident and other reports as required andMonitoring and operating CCTV cameras and other recording systems.

Liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service.

Checked and validated business visitor credentials.

Controlled the entry and exit of vehicles.

Making sure that no unauthorised personnel enter restricted areas.

Observeed and reported activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.

Preserved order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

Controled access to client site or facility through the admittance processMay assist as needed to patrol assigned site on foot

Protected evidence or scene of incident in the event of accidents, emergencies, or security investigations.

Responded to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.

Prepareed logs and reports as required.

Answered queries from visitors to the shopping centre.

Issued warnings to owners of illegally parked vehicles.

Customer Service Representative – Houston Works USA (7/02 – 3/03)

Operated various office machinery to transcribe dictation

Composed outgoing correspondence, memos and reports

Answered all calls greeting caller, and expediently directing their call to the proper destination

Forwarded information by receiving and distributing communications; collected and mailed corresponded; copied information.

Maintained supplies by checking stock to determine inventory levels; anticipating requirements; placing and expedited orders; verified receipt; stocked items; delivered supplies to work stations

Volunteer Services

Federation of Families Houston, TX 10/ 2007 to Present

Parent Empowerment Group Houston, TX 10/2007 to Present

Systems of Hope, Harris County C.P Houston, TX 10/2007 to 03/2013

Alief Independent School District Houston, TX 08/2001 to 05/2005

Mom’s on A Mission 4 Success Houston, TX 06/2010 to Present

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