CONTACT *** **** **** ****

New Barrackpur

Kolkata 700131

E-mail: acuuxt@r.postjobfree.com

Website: www.indiaatnet.in

Phone: +91-869*******

WORK

EXPERIENCE

Reliance Communication Dec 2006 April 2010

Technical/Desktop Support Engineer

Responsible for providing email and phone based technical support to Network Field engineers [IMSG].

Responsible for resolving customer problems as Customer support analyst to maintain technical expertise in the assigned product area. [R-connect/ reliance evdo/ data card].

Reliance World IT Support, Installation of Launch pad, Gaming, Network Printer Using Remote Control [Netmeeting] Or Remote desktop sharing. Good knowledge of Worked on Remedy Tools,

Trouble shooting systems in Desktops and LAN.

Technical support on site & over the telephone on equipment to engineers, customer support, Servicing, Maintenance, Faultfinding, Installing, Unit modification to customer requirements, Upgrading, designing, Commissioning small and large sites.

Responsible for Online Support for all India Broadband Network.[Reliance]. Maintains frequent communication with Clients/customers while investigating and resolving issues.

Resolve problems and to maintain target vision.

Online Installation of Network Printer, Scanner.

Work with Team, Maintaining all Network report which is sent by NNOC

[National Network Operating Center]

TOOLS ARE USED CLARIFY, ICCM, RCRM, SYSTEM DOWN, BMC (REMEDY) CDR (USED FOR MONITORING THROUGHPUT OF NETCONNECT), PHONEGEN, DM PORTAL (Used For Send The GPRS Settings) Role Description: First Level Support for the Reliance Town office, MCN, Reliance Express,

Reliance World. Responsibilities :

First Level Support for the Reliance Town office, MCN, Reliance Express, Reliance World. Resolve Software & Networking related problem through Net meeting. If the problem further exists then escalating the issue to the National Network Operating Centre (NNOC) for the complete resolution. Working on RECON (Point of sales, POS) system for MIS Reports.

Technical support for RW (Reliance World Outlets). Installation of SOE (Standard Operating Environment), Antivirus, Windows Patches etc. Understanding, resolving and communicating solutions to technical questions in a prompt and professional manner via the Remote management, email, phone, messenger.

Performing advanced first level diagnosis of problems to help maintain a high first level problem resolution rate. Technical support for RW (Reliance World Outlets). Installation of SOE (Standard Operating Environment), Antivirus, Windows Patches etc. Understanding, resolving and communicating solutions to technical questions in a prompt and professional manner via the Remote management, email, phone, messenger. Jhimli Mukherjee

Jhiml i Mukhe rjee 1

SDIT Network Pvt.Ltd September 2011 Present

Best Websolutions June 2011 September 2011

Performing advanced first level diagnosis of problems to help maintain a high first level problem resolution rate.

Web Admin Manager

Presently working as an Web Admin Manager at SDIT Network Pvt. Ltd. [from September 2011 to Present] ; Handling Apps Network Database and manage clients order as per their needs;

Specializes in optimizing of websites (SEO) and Google Store optimization [ASO] for high search engine visibility and web experience. Through knowledge of web analytic and behavior of website visitors. Use of data collected from analytic to enhance website usability and make it work towards achieving core business objectives.

1+ years’ experience involving project management, project planning, coordinating the development and execution of ecommerce websites [Online Mobile recharge]. Team Leader, having strong project management, coordination, leadership and presentation skills. Ability to work independently as well as within a team.. Have creative and visualizing experience to project and develop various prototypes for different categories of web projects.

Having strong knowledge of handling cpanel management [hostthename and hostgator] and handling more than 250 domains, installation of Wordpress from cpanel, knowledge of adding addon domain, domain redirection, and DNS changing procedure.

Well versed with Wordpress Content Management Solutions, Installation of Various plugins for SEO, and domain hosting management, Article Management. Knowledge of Drop shipping system of an ecommerce Project already completed one Ecommerce Project mobile-recharge.co with MLM system. Strong Knowledge of Excel.

Handling the Customer Relationship Management process Handling the media & designing aspects like website development, promotional activities, ASO [ Google Play store optimization] Managing leads for the sales team and Coordinating Making presentations of the projects handled

SEO –Team Leader

Worked on various Web based shopping cart projects. Project:

1. URL: http://www.topfashionelite.com Visitor 7,700 from Jun2011 to August 2011. 2. URL: http://www.ecig69.com

3. URL: http://www.brand-like.com

4. URL: http://www.polo-search.com

Link Building [one-way two-way, 3-way, Reciprocal] 1. Directory Submission.

2. Article Submission.

Jhiml i Mukhe rjee 2

Xplore-Tech Jan 2011 June 2011

CBAS Pvt. Ltd (Bangalore) April 2003 Nov 2006

Golden Fiscal Resource Pvt. Ltd August 2002 January 2003 3. Blog Posting.

4. Website Designing.

5. Classified Posting

6. On page [Keyword research, keyword ranking].

SEO -Senior Web Master

Worked on various Web based projects independently and in a team followed ISO 9000: 2001 Standards for complete life cycle of projects . Project: www.fusionbposervices.com

Link Building [one-way two-way, 3-way,Reciprocal] Directory Submission.

Article Submission.

Blog Posting.

Website Designing.

Classified Posting

On page [Keyword research, keyword ranking].

Top 10 Key words In AOL Ranking: Call center, call centre, Call centers, Telemarketing services, BPO, email and chat support URL: www.fusionbposervices.com liaising officer

3 yrs working experience as a liaising officer for CBAS Pvt. Ltd (Bangalore) from 1st April, 2003 to 21st November, 2006.

Junior Accountant

6 months working experience as a Junior Accountant for Golden Fiscal Resource Pvt. Ltd. in Kolkata from 9th August, 2002 to 1st January, 2003. QUALIFICATIONS Professional Qualification:

■Completed E-Commerce from IBM Pentasoft [2002].

■Completed PGDCA from IGNOU in the year 2009.

EDUCATION B.COM [H] April 1997 APR-2001

Higher Secondary Examination April 1995 March 1997 Secondary Examination March 1995

University of Calcutta

Completed B.Com in 2001 from University of Calcutta. West Bengal Council of Higher Secondary Education

High School, Higher Secondary Examination, West Bengal Council of Higher Secondary Education.MAR-1997

West Bengal Council of Secondary Education

Passed Secondary Examination in 1995 from West Bengal Board of Secondary Education. INTERESTS Internet Marketing

Social networking

Web Search

Jhiml i Mukhe rjee 3

News Invention

REFERENCES References available upon request.

KEY SKILLS AWARDS AND HONORS

CONSECUTIVE yrs BEST PERFORMANCE WINNER FROM RELIANCE TECH SERVICES FROM 2007-2010.

Jhiml i Mukhe rjee 4

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