Ray Williams

**** ****** ******* #***

Hyattsville, MD 20782

240-***-****

acuus6@r.postjobfree.com

SUMMARY

Information Technology specialist with 12 years of experience in the creation and deployment of Windows Operation Systems, Helpdesk, Network and Systems Administration Advanced Computer skills extending through a wide variety of software programs and computer hardware; including all aspects of IT analysis, networking, configuration, and support. Adept at documenting and reporting work flows within several database applications (most familiar with remedy).

Experienced IT Project Manager in IT Operations and Service Desk Functions. Proficient Knowledge Manager in Incident Management, IT Operations, and Service Desk Functions. CERTIFICATIONS

Completion of Information Assurance Security Officer (IASO) Certification Microsoft Certified Technology Specialist: Windows 7 and Office 2010 Deployment CompTIA A+

CompTIA Net+

ITIL V3

Right Answers (RA) Knowledge Management Certified

EXPERIENCE

Project Manager March 2015 - Current

Axiom Resource Management

• Site Operations Project Manager for Defense Healthcare Agency (DHA) supporting Armed Forces Health Longitudinal Technology Application (AHLTA) and Composite Health Care System (CHCS)

• Responsible for over 100 military healthcare sites, daily IT application healthcare operations.

• Evaluate site downtimes utilizing Remedy and direct reports from on-site engineers and task project managers

• Created AHLTA and CHCS Downtime Policy and Procedure (P&P) for Department of Defense and Military personnel.

• Summited daily Executive Summary (EXSUM) and Event Summary on Site Operations status and Lessons Learned document for GS-15 and above personnel. Knowledge Manager July 2014 – March 2015

Century Link

• Knowledge Manager, Service Delivery Coordinator, and Technical Training Coordinator for World Bank Group (WBG) and International Finance Corporation (IFC).

• Promote knowledge sharing through the organization's operational business processes and systems by, among others, strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchange of information across systems.

• Promote collaborative tools such as weekly WebEx meetings to facilitate sharing of ideas and work among internal teams and external subject matter experts.

• Provide support for the establishment and nurturing of communities of practice, including virtual workshops, one-on-one guidance, and weekly newsletters.

• Share experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing, including preparation of case studies.

• Monitor and evaluate the knowledge sharing program (Right Answers Knowledgebase), including external benchmarking and evaluation programs/opportunities.

• Help disseminate information about the organization's knowledge sharing program in weekly Snap Shots to internal and external audiences, including organizing knowledge sharing events (such as knowledge management program monthly meeting, KM Health Metrics, Knowledge Engineer Training workshops), maintaining communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of brochures/presentations.

Knowledge Manager March 2013 – July 2014

General Dynamics Information Technology

• Knowledge Manager and Senior Technician for Federal Energy Regulatory Commission

(FERC) in Washington D.C.

• Tier 1/2/3 Systems Administrator for over 2,000 in house government employees.

• Provided executive support for Senior Executive Service (SES) employees and Federal Judges onsite and at remote locations.

• Created Knowledge Base Desktop Support Sharepoint Site for the FERC employees, tier 2/3 administrators and systems engineers

• Provided technical support for monthly televised commission meetings

• Adhered to Service Level Agreements (SLA) provided by government counterparts

• Enforced PIV cards usage in Registry and Active Directory mandated by HSPD-12

• Knowledge Manager Leader for Technology Support Center Technicians.

• Conducted weekly status and SLA presentations to government clients and customers. Help Desk Manager January 2012 - January

2013

Brailsford & Dunlavey

• Help Desk Manager and Technical Training Coordinator for over 100 B&D employees in the Washington D.C. HQ site and remote sites nationwide

• Manager of 4 24/7 Tier 1 IT service technicians

• Involved in Service level Agreements (SLA) at the corporate and service based levels for tier 1and 2 operations.

• Created and performed basic IT training for HQ and remote site B&D employees via Cisco Video Teleconference Movi client

• Maintained asset inventory for B&D employees

• Company telecommunications liaison with iCore phone systems

• Documented Standard Operating Procedures (SOP) and Workflow for conflict resolution for Tier 1 administrators

• Installed and configured Cisco 7900 series IP Phones

• Deployed Windows 7 64-bit and Microsoft Office 2010 using SCCM and Windows Automated Installation Kit (AIK)

• Utilized MS System Center Operations Manager (SCOM) 2007 r2 with Dell KACE for application management and configuration.

• Assisted and granted access for Cisco VPN SSL/TLS users. IT Consultant (Temp Position) October 2011 - January 2012

Population Services International

• IT Consultant Population Services International in Washington, DC

• Responsible for performing duties as Systems and Network Administrator for 200 users on site and 1000 international users remotely via email. Consulting with end users and System and Network Engineers on site

• Utilized Spiceworks application for all reporting and monitoring incident tickets

• Utilized FOG imaging software for desktop and laptop imaging through windows based servers

• Assisted configuration of Audiocode Media Packs (MP) for VoIP projects

• Managed distribution list through Google plus

• Reported hardware and software failures to department chiefs.

• Recommended hardware and software applications for various users.

• Created User Active Directory Accounts and reset passwords via email. IT Consultant December 2010 – October

2011

American Association for the Advancement pf Science (AAAS)

• IT Consultant American Association for the Advancement of Science in Washington, DC

• Responsible for performing duties as Systems and Network Administrator for 500 users Consulting with end users and System and Network Engineers on site

• Blackberry Enterprise Exchange Manager for Enterprise Activation

• Utilized @Task application for all reporting and monitoring incident tickets

• Utilized GO TO Assist for desktop remote assistance

• Created and configured Windows 7 X32 and X64 bit Images for laptop and desktop PC

• Systems Administrator for MAC OS X 10.6 (Snow Leopard) and 10.7 (Lion)

• Configured iCloud for iPhone and iPad users

• Installed Parallels for Virtual Machine use on MACS

• Assisted in MS Access 2003 and 2007 migration for various databases

• Migrated Windows Platform Laptops, and Desktops with Acronis Services

• Reported hardware and software failures to department chiefs.

• Recommended hardware and software applications for various users IT Consultant September 2009 – October

2010

Unisys

• IT Consultant for the Department of Justice US Marshal Service Headquarters in Crystal City, Virginia

• Responsible for performing duties as Systems and Network Administrator for 6500 users throughout various districts in the United States. Consulting with account managers on site

• Send daily Justice Unified Telecommunication Network (JutNet) reports from AT&T on failed DOJ servers throughout the DOJ district sites in the USA

• Blackberry Enterprise Exchange Manager for Enterprise Activation

• Utilized Remedy application for all reporting and monitoring incident tickets

• Utilized Trend Micro Office Scan for all USMS PC scans

• Implement and configure Oracle 8I client for various users

• Migrate Windows Platform Laptops, and Desktops with Symantec Ghost Services

• Utilized Netwitness for all DOJ Malicious Code Scans

• Created Scriptlogic VBS.scripts for network data backups

• Created and configured Windows AD accounts for new and current users.

• Created Lotus Notes accounts for new users. Distributed and reset PKI passwords.

• Account Management for various Databases on Linux SSH platforms

• Performed account administration access for MS SQL Server for DOJ users

• Performed MS SQL Server queries for authorized users United States Army

Operation Iraqi Freedom

March 2008 - August 2009

US Army

• Certified Information Management Officer (IMO) and Information Assurance Security Officer

(IASO) at the G6 level.

• Implemented DOD PKI CAC certificates and briefing Command and Staff on all COMSEC changes.

• Insured all classified and unclassified systems and equipment were maintained in accordance with DOD guidelines.

• Installed ACTIVE client and VERISIGN for S-1 Administrative Battalion

• Provided comprehensive technical support for personal computers.

• Handled desktops, mainframes, servers, laptops, and handheld devices.

• Repaired a range of peripherals including input devices. i.e. keyboards, mice, and scanners.

• Reclaimed output devices. i.e. display monitors, printers, and speakers

• Maintained networking hardware including routers, switches and wireless networks Technical Management Solutions Inc. (TMSI) August 2007 – March 2008 Network Engineer

• Assisted the Department of Army HQ in the pentagon as a lead member on the IMCEN implementation team

• Duties in support of IT system operation including: mission support services; fault management including the detection, isolation and correction of faults and the provision of customer feedback for all IT service problems; service requests and problem resolution.

• Provided enterprise-wide IT expertise to analyze, configure, and support hardware & software for unclassified/classified systems, peripherals, laptops, PDAs, and Blackberries at the Pentagon.

• Made contact with the end-user to analyze and resolve issues (including hardware/software/ connectivity) within the contract metrics.

• Documented all work using Remedy software.

• Occasionally assisted in planning and designing personal computer support systems.

• Acted as liaison for data transfer systems design and implementation.

• Installed and tested personal computers, printers, and other peripherals; configured operating system, shrink-wrap programs, and applications software programs. Senior Network Administrator (Tier 3) September 2006 - August 2007

Anvicom

• Helped lead and worked on the DISA (Defense Information Systems Agency) project at the Pentagon Headquarters and the Hoffman Building in Virginia.

• Provided effective leadership and direction to a team of ten network and systems administrators.

• Migrated DOD PC's to the XP OS on classified and unclassified domains.

• Configured and maintained Blackberry hardware and software.

• Integrated CAC/PKI security certificates.

• Supported the development of Information Assurance and CAC/PKI-related policies for Army- wide implementation.

• Updated all PCs in Active directory.

• Familiarity with the Altiris server and the Remedy trouble ticket systems. System and Network Administrator October 2005 – September 2006

Army Research Laboratory

• Supported and installed desktop and network OS’s including Windows 95/98/2000/XP, Citrix, Linux (RedHat)/Unix, Lotus Notes/NT/2000/2003 windows servers, Novell, Exchange/Outlook, Terminal Services

• Install, configure and troubleshoot various government and civilian software programs utilizing Macro Vision Install Shield and assist users in the use of them.

• Configure and troubleshoot TCP/IP networking issues on various devices (pc’s, printers etc.)

• Create and maintain windows 2003 Active directory computer and user accounts on Windows XP and Linux Redhat.

• Publish and maintain PKI and CAC card certificates on client Outlook and Exchange Servers.

• Install and configure RIM Blackberry’s.

• Create, route and close tickets using Computer Associates Service Desk Network software

• Patch and maintain PC’s and Linux computers up to Army’s IAVA standards

• Publish and maintain PKI and CAC card certificates on client Outlook and Exchange Server

• Work on team that supports over 2,000 users and network nodes in various Army Sites.

• Performed on multi-functional teams while installing/upgrading and integrating operating systems for Military and civilian personnel within the Network Operation Center (NOC) and Corporate Information Operation Center (CIOC) Army Research Lab (ARL), Aberdeen Proving Ground (APG), and White Sands Missile Range (WSMR), to create multi-functional, multi- service networks that integrate voice, video, and data. Deployment of services include: VOIP, TV over IP, Video Conferencing over IP, Security over IP, and Windows Active Directory services.

• Diagnose, Develop and Implemented various solutions by writing Windows .bat files for Active Directory

• Provide excellent IT Support for the Sensor and Electron Devices Directorate (SEDD) and Army Research Labs Sites within North America

• Installed Novell Client for various users

• Utilized eDirectory for Novell Client NetWare 6.5 users

• Created, modified, moved, and directed users inside of eDirectory

• Installed Virtual office for various users.

Voice and Data Engineer June 2004 – March 2005

TelData Communications

• Installed voice and data lines for government and commercial installations located throughout the U.S.

• Demonstrated leadership skills by performing assigned tasks efficiently and with no supervision

EDUCATION

US Army Signal School 2003

Fort Gordon, GA

• Signal Support Systems Specialist

US Army Soldier Support Institute 2007

Fort Jackson, SC

• Human Resources Information Systems Management Specialist University of Maryland University College 2014

Largo, MD

• Cybersecurity Major

MEMBERSHIPS & AFFILIATIONS

United States Army Reserves

Signal Support Systems Specialist

Human Resources Systems Technical Specialist

Information Systems Management Specialist

Information Management Officer (IMO)

AWARDS

US Army Combat Action Badge

Army Commendation Medal

National Defense Service Medal

Global War of Terrorism Service Medal

Operation Iraqi Freedom Medal w/Campaign Star

Armed Forces Reserves Medal w/M Device

Non-Commissioned Officer Professional Development Ribbon Army Service Ribbon

Overseas Ribbon

Contact this candidate