May **, ****

Dear Sir/Madam;

I am a Customer Service and Sales professional. I have devoted the last 20 years of my life to coaching, training, motivating, planning and budgeting a variety of telemarketing campaigns.

I arrived in sales by evolution having always viewed myself as an artist and through 10 years in animation, video and film production as well as post production and computer graphics I ultimately began producing and finding my own clients. The City of North York becoming my first client opened the door to City Economic Development Departments and the corporate structure behind cities.

I have always surrounded myself with professionals and drawn on their strengths and experience to satisfy my corporate clients and the eclectic creative directors within advertising agencies. Leading a team of professionals, training and motivating them, earning their trust and respect while implementing policies and procedures make working in a leading marketing/sales environment a challenging and yet enjoyable experience.

I look forward to meeting with you and your team to discuss any opportunities that may exist.

Brad Dieno

32 Abbotsford Trail

Hamilton, Ontario

L9B 2X8

acuujb@r.postjobfree.com

905-***-**** home

289-***-**** cell

PROFESSIONAL PROFILE

I have over 15 years in the Film and Video Production, and 15 years in Sales and Customer Service. I enjoy selling and I like dealing with people one on one with honesty and integrity.

Mar 2015 to June 2015 Weedman Canada, 505 Kenora Ave. Hamilton, Ontario

Sept 2014 to Jan 2015 Aditya Birla Minacs 120 King St W, Hamilton, ON L8P 4V2 Customer Service Specialist Inbound for Canada Post Corporation through the holiday season.

Jan 2012 to 2014 4Finance, Oakville, Ontario 1320 Cornwall Road, Suite 204 Oakville, ON L6J 7W5 I enjoyed 2 years providing payday loans to the US through leads provided from web based companies Northcash.com and Lendgreen.com.

1999 to 2012 NCO/Protocol Global Solutions, Hamilton, Ontario

Team Lead/Supervisor on CIBC Inbound and Outbound providing credit card activation and various insurance products. I was in charge of production, quality and meeting sales goals, also working closely with the training department and quality control to enforce stringent client guide lines. I had 40 TSR’s and 2 coaches to help reach the production goal which was set by the client. I was B to C Employee of the year when I was on the phones at Protocol selling these products. Due to corporate takeover APEC eliminated my position.

1992 to 1999 (Part-time) Call Centre Experience

From 1992 I have augmented my video sales income during economic down turns by working evenings in a call centre telemarketing. Working for TV Ontario, Toronto Star, Univision Marketing Group allowed me to investigate the marketing approach of many corporations and charities across Canada, such as World Wild Life Fund, Foster Parents Plan and Amnesty International, Culligan Water, to name just a few.

1996 to 1997 Regan Productions, 2 Berkeley Street, Suite 402, Toronto, Ontario

Marketing Consultant/Producer, responsible for generating new clients and marketing Regan Production through mailing, follow up calling and presenting to top level executives of GTA and Southern Ontario top 500 corporations and advertising agencies.

1991 to 1995 Here’s How Production, 504 King Street East, Toronto, Ontario

Marketing Consultant/Producer, responsible for maintaining and increasing market share through the development of a computer data base. New Clients: SMW Advertising, GE Capital, Canada 3000, Air Canada, Earth Day Canada, Bank of Montreal, Peter Nygard, Tip Top Tailors, and Worker’s Compensation Board.

1989 to 1992 The Optical Resolution, 1200 Dundas Street East, Toronto, Ontario

Marketing Consultant/Producer, responsible for servicing clients with slide and optical production processes, encompassing both computer graphic and traditional optical for AV and multi-media events. Major accounts were Town of Markham, Franklin Advertising, Canada 3000, Pillsbury, H&R Block, Lego Canada, Agra Industries, Menkes Developments, Metropolitan Toronto Economic Development, and Telelatino Network. I also established in house video production services.

1987 to 1989 Videoart Group, 100 Lombard Street, Toronto, Ontario

Marketing Consultant/Producer, responsible for sales and development of computer graphic animation with a focus on 3D graphics. My clients were City of North York, Ministry of Northern Development and Mines, Municipality of Metro Toronto, Industrial Developers Association, Appraisal Institute of Canada, Genstar, and Campeau Corporation, Imasco, (Imperial Tobacco and Shoppers Drug Mart), Telelatino.

1986 to 1987 Eidos Spa, Via Fontana, 16 Milan, Italy

Technical Consultant, responsible for the creation and recording of 3D animation on Eidos Software, as well as story boarding, scripting and final editing of industrial, medical and scientific projects. Collaborated with leading Italian artists and technicians on a project by project basis.

1984 to 1986 Omnibus Abel, 2180 Young Street, Toronto, Ontario

Set up and operation of the Robert Abel animation system. System was designed to create and film record animation and graphics on an Oxberry camera. Graphics and animation were created by an Evans and Sutherland vector graphic system. Collaborated with Dan Krech, John Stollar, David How and Dan Philips for feature film and commercial effects production.

1983 to 1984 Film Effects, 342 Richmond Street West, Toronto, Ontario

Animation Effects Cameraman, reporting to and collaborating with creative supervisors Tom Mae and Graeme Mears; responsible for executing special effects, graphic animation and computer controlled effects for commercials and feature film effects; maintained and operated an Oxbery Animation Stand and designed camera ready are with high contrast film and 4x5 and 8x10 transparencies.

1981 to 1983 Trickett Productions (Stargate Pictures), 20 Widmer Road, Toronto, Ontario

Oxberry and Elicon Motion Control Cameraman we created and directed the creation of artwork and models for motion effects production. Primarily responsible for lighting and shooting products and models for commercials and feature film effects production.

FORMAL EDUCATION

Computer Animation, 1986, Sheridan College, Oakville, Ontario

Program involved hands-on exposure to a wide variety of graphics producing equipment to produce a portfolio consisting of 2D and 3D animation.

Classical Animation Diploma, 1976-1979, Sheridan College, Oakville, Ontario

Primary courses included Story Boarding, Script Writing, Soundtrack Production, Editing, Photography, Lighting as well as art techniques such as Water Colours, Life Drawing, Character Design and Background Creation.

Graduated from Saltfleet High School, Arts and Science Program 1972

Founding member of the Stoney Creek Rugby Club, MVP Saltfleet High School Football 1972

Naval Reserve, HMCS Star 1970 -1972 Cook Officer’s Wardroom

Signal Corp, Hamilton 1st Independent Signal Squadron 1969

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