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Administrative Assistant Customer Service

Location:
Texas
Posted:
May 18, 2016

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Resume:

Shawna Jo McConal

acuui0@r.postjobfree.com

Cell:832-***-****

Objective: To obtain an administrative position that will utilize and challenge my proven skills and varied experience.

Summary of Skills: Cooperative team player that enjoys working with others. Thorough and accurate at taking and relaying information. Well organized to handle a variety of assignments and follow through from start to finish. Strong work ethic with eagerness to learn and willingness to work toward meeting a company’s goal. Knowledgeable in Microsoft Word, Excel, QuickBooks, Capital One Treasury Optimizer, Capital One Remote Deposit, Deltek Maconomy, Pro System fx Engagement, and Client Care.

Work Experience

Administrative Assistant

Weaver and Tidwell, L.L.C – Houston, TX – May 2014 to December 2015

Support Audit Staff with processing and production of standard and customized reports, proposals and specific business process related to service line as requested. Input and revise documents from handwritten, typed, converted, or scanned materials using MS Office products. Create, format, review, financial statements as assigned. Cross train administrative support staff on all responsibilities related to position. Manage projects generated by location leaders or other partners involving timely communication and data preparation as needed. Assist Southwest Audit Partner in Charge with special projects as necessary. Assist associates, managers and partners with client billing. Coordinate catering requests, delivery, set up and clean up.

Front Desk Coordinator

Weaver and Tidwell, L.L.C – Houston, TX – January 2014 to May 2014

Efficiently answer and distribute incoming calls. Greets vendors, customers, job applicants, and other visitors. Act as first level of security screening non-client relate guests. Distribute and track guest security passes. Notify building security of any issues or updates. Utilize best practices for dealing with inquiries from job placement agencies. Utilize Microsoft Outlook to locate employees of the firm inside and outside their respective offices when needed. Maintain front desk supplies including postage and courier and distribute incoming faxes. Distribute and sort incoming mail, prepare outgoing mail for shipping using the postage meter. Arrange for visitor and hoteling space and conference rooms. Update client addresses, names, staff changes, in time and billing system as required. Coordinate the maintenance of client files. Enter project status in time and billing system, as well as all charges for tax services. Provide support as needed in processing tax returns/other deliverables. Backup for completing daily deposit. Secure Federal Express and other courier services for the firm as needed. Collate and mail bi-weekly invoices and monthly statements for the firm and prepare outgoing mail each afternoon.

Cost Administrator

Ryson Real Estate & Vacation Rentals – Galveston, TX – September 2012 to December 2013

Planned own workload to deliver outputs in line with agreed timescale. Maintain electronic and hard copy filing system, and retrieve documents from filling system. Open, sort, and distribute incoming mail and correspondence. Review all invoices for appropriate documentation and approval. Printed and obtained signatures on all accounts payable. Provide owner with weekly financial reports. Prepare, examine and analyze financial statements for the end of the month close out process. Responsible for logging, posting, and depositing all checks. Responsible for all data entry for all direct deposit owners and vendors. Maintain working relationships with vendors and owners. Planned and executed arrangements for flight, hotel and schedules for owner.

Receptionist

Law Office – Texas City, TX – May 2011 – August 2012

Greeting clients and vendors; answering and routing incoming calls on multi-line telephone system; scheduling and routing clients; maintain and schedule conference rooms; maintain the waiting area and lobby; serve beverages to guests; order office supplies; scanning, copying, faxing, and filing documents; collecting and routing mail and hand delivered packages.

Receptionist

Tubular Solutions – Houston, TX – July 2010 to October 2010

Responsible for answering multi-line system and directing calls to appropriate person or department, greeting customers as the walk through the door. Keeping inventory and re-ordering office supplies, assist owner, office manager and managers as required.

I.D. Writer and Stamper

Magnum Staffing Services – Houston, TX – January 2010 to May 2010

Stamped identification numbers and wrote customer information on steel plates. Assisted Quality Control with making sure all plates were stamped correctly for material and location.

Waitress

Baja Grill – Clear Lake, TX – November 2008 to November 2009

Order taking, handled cash, line preparation, bottle service and head waitress duties. In charge of taking inventory and ordering new supplies.

Administrative Assistant

Lights & Lifts Sign Co. – Stockton, CA – December 2007 to November 2009

Organized and maintained paper and electronic files, conducted research, and distributed information by using the telephone, mail services, web sites and email. Pre-pared accounts receivable and accounts payable for owner approval.

Receptionist and Escape Sales Agent

Diamonds Resorts International – Avila Beach, CA – May 2007 to December 2007

Sales presentations and final closing on vacation packages. Answering phones on a multi-line system and directing them to the right department or sales person. Keeping track of inventory and analysis for manager. Responsible for readying area for guests and tours.

Customer Service Representative

San Luis Bay Inn – Avila Beach, CA – June 2006 to April 2007

Registered arriving guests, assigned rooms, and checked out guests upon departure. Kept records of room assignments and other registration related information. Prepared and examined guest charges and processed payments. Helped arrange and set up activities with the Activities Department.

Education

Barber’s Hill High School – Mount Belvieu, TX – Diploma – May 2006

Houston Community College – Houston, TX – Basics August 2015 to Current

References

Available upon request.



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