Robert Costa

**** ***** ***** ******, ************, PA 19148

acuu0f@r.postjobfree.com

215-***-****

Microsoft Certified Technology Specialist

Skills Summary:

Strong computer skills and instinctive ability with technology equipment.

Extensive knowledge with Hubs, Switches, Routers, Microsoft Windows Vista.

Managing and maintaining a Microsoft Windows Server 2003 Environment.

Implementing, managing and maintaining a Microsoft Windows Server 2003 Network Infrastructure.

Microsoft Internet Security and Acceleration 2004. Work Experience

1&1 Internet, Inc. Chesterbrook, PA

Sales Representative October 2010 – June 2015

Assist customers with product and package information

Troubleshooting technical support issues for domains and server hosting

Ensure quality satisfaction for all customer and technical support needs

Strive to meet company quotas for new accounts and maintaining existing accounts

Record each phone issue on file to enable open communication between all departments

Process incoming calls to best facilitate the highest customer satisfaction Sprint Wireless, Inc. Cherry Hill, NJ

IT Assistant/Sales Representative Jan 2010 – March 2010

Troubleshooting technical issues for problem equipment.

Assist customers with cell phone purchases to ensure satisfaction.

Work with customers to understand and resolve technical issues between phones and software.

Perform software upgrades and hard resets for technical issues.

Strive to meet company quotas for acquiring both upgraded accounts and new activations.

Initiate and transfer customer account information. TD Bank, Inc. Cherry Hill, NJ

Information Technology Support Oct 2009 – Jan 2010

Assisted in major systems overhaul from Commerce Bank to TD Bank.

Worked with employees at various bank branches for IT support.

Communicated effectively with employees to resolve technical problems.

Troubleshot issues relating to resetting passwords and other various server dilemmas.

Performed software upgrades for the tellers, bank managers, and corporate managers.

Utilized remote access to fix dilemmas that the employees could not explain.

Solved communication issues between different technologies utilized. Vespia’s Good Year Tire Moorestown, NJ

Retail Sales Manager Aug 2005 – Nov 2008

Communicated efficiently with customers to ensure satisfaction.

Worked closely with customers to enter problem and general information into the company database.

Upgraded customer accounts with proper information from the technicians recommendations.

Recorded and monitored store inventory, including requests to corporate office as needed.

Attended weekly meetings with store and service managers to review changes and upcoming events.

Troubleshoot any technical problems related to vehicle and recommended service to customer. Education

Computertraining.com Bensalem, PA

Courses in the field of Information Technology May 2009

Microsoft Certified Technology Specialist, February 2009 Military Experience Gulf Port, MS

United States Army 1996- 1997

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