Gregory Winchester

**** ************* ****. ***.***, Miami FL 33172

Home: 407-***-**** - acutq1@r.postjobfree.com

Summary

To use many years of my experience in the hospitality industry and supply warehousing taking guest service to the level and making the guest' experience the best it can be.

Experience

Waiter

April 2015 to March 2016 P.F. Changs - Miami, FL

Greet guest within 30 seconds of seating with a smile.

Offer Drinks and take guest order of Asian Food in a family style setting. Issue plates, for appetizers and entrees. Remove and clear anything not pertaining to the guest. Offer dessert menu with check and fortune cookies. Thank guest for coming to the restaurant and my pleasure serving them.

Ran food to other guest. Stock dishes in cook area and roll silverware in table napkins. Did side duties in closing the restaurant. Replenish plastic chop sticks and clean table area.

Assistant Waiter

February 2013 to December 2014 American Queen Steamboat Company

Responsible for the entire guest experience, beginning with arrival, assisting guest with their luggage, welcome them on board.

In general helping the guess settle in and making their initial contact with on board personnel a positive one.

Made sure that breakfast, lunch and dinner was set up, keeping in mind the expectations of the manager, and insuring not only the guest satisfaction but the overall guest experience.

Primarily responsible for breakfast and lunch service.

Assisted primary waiter with service of four to six table, by providing bread, water, wine service and any other beverage service that they may have needed, while ensuring that guest have a fine dining experience.

Constantly working in tangent with the head waiter pre-bussing the table and confirming with guest that their needs have been met and food is to their satisfaction.

Once the main entree is served, was responsible for dessert and coffee service, making sure that the last part of their meal was as satisfactory as the first.

Once guest leaves, tables are cleaned and reset for the next meal service, maintaining the same standards for service and working any additional side duties.

Junior Waiter

October 2011 to November 2012 Norwegian Cruise Lines - Honolulu, HI

Was trained and worked in multiple restaurants on the cruise vessel which held 2400 guest.

Pre-set up tables with silverware, water and wine glasses in assigned restaurants.

Main responsibility was to provide support and assistance to the head waiter, who was responsible for 10 to 25 guest at any given time.

Ran food and drinks to tables and made sure that guest satisfaction was high as possible Checked on guest drink refills made sure appetizers, entrees and desserts were delivered on time and that we prepared to guest satisfaction. Trained for safety emergency of ship abandonment and coast guard inspections.

Banquet Server (Part Time)

June 2011 to October 2011 Wyndham Lake Buena Vista Resort - Orlando, FL

Set all tables with silverware and water in assigned area.

Read BEO and know how to complete the set up.

Keeping all food stations neat and clean. Greet and serve all guest set forward by all guidelines procedures regarding the service of the food and beverage.

Close attention to any guest for allergies and vegetarians pertaining to the menu.

Assist Banquet Captain in breaking down buffet and guest tables, tray jacks and other food service equipment.

Food handler certified and certified completion of banquet serving training.

Banquet Server (Part Time)

March 2008 to October 2011 Hospitality Staff - Orlando, FL

December 2010 to October 2011 Paragon Culinary Staffing – Altamonte Springs, FL

Final Assembler / Packer

June 2008 to February 2009 Faro Technologies - Lake Mary, FL

Assist in assembling Portable 3D Measuring Technology. These machines are shape like

Arms that scans company products using laser precision. They get the maximum accuracy to the inch.

Receive arms to scrape any nicks before putting plastic cover on the arms very carefully using glue and caulking and metal clips. Also putting on safety labels and logos. Did pre diagnostic testing of a laser gun that connects to the arms.

Packed all cases with manuals, parts and paperwork with the arms. Put company logos and part number on the cases before quality control inspected them. Drove forklift to move cases to shipping area or to store cases in holding area. Clean my station area.

Warehouse Associate

August 2006 to February 2008 Carrier – Orlando, FL

Received all order of air conditions to distribute in 15 to 20 trailers using gas forklifts

Received and stored all in bound units and parts Aided shipping parts to companies.

Wrap all parts and large items on pallets with the air units. Weekly, Monthly and Annual inventory of parts and units. Accomplish putting all orders in a timely manner. Over all cleanliness of the warehouse.

Education

Delgado Community College – New Orleans, La

USMC VETERAN - SEPT 1985 to SEPT 1989

TWIC and Merchant Marine and Certified Forklift operator.

References: Available upon request

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