Eva Di Pede, BA hon

**** ******** **** * Mississauga, Ontario * L4W 3N3 * Cell: 416-***-**** * email: acuteh@r.postjobfree.com *

* LinkedIn: https://ca.linkedin.com/in/evadipede *

Operations Manager

Steadfast, professional, experienced working in fast-paced environments demanding strong organizational, communication and interpersonal skills. Detail-oriented and resourceful in project completion. Motivating and enthusiastic mentor and coach, instills ownership to engage successful performance-driven teams. Intuitive and attentive listener readily uncovers customer need to offer practical solutions.

Core business competencies include:

Middle Management

Supply Chain & Logistics

Procurement

Customer Relations

Critical thinking and problem solving skills

Planning and organizing

Decision-making

Communication skills

Conflict management

Leadership Skills and Delegation

Results Oriented

Ad Hoc Reporting

PROFESSIONAL EXPERIENCE

Global Pet Foods Distribution, Brampton, Ontario

Developed and Implemented organizational strategies, processes and procedures. Supported better management reporting, information flow and management, business process and organizational planning. Introduced professionalism to the Distribution office.

DISTRIBUTION OPERATIONS MANAGER, August 2014 – February 2016

Ensured organizational effectiveness by providing leadership for Global’s Distribution functions and to assure customer service, quality and safety standards were met.

Liaised with top management, assisted in the development of strategic plans for operational activity and implemented and managed operational plans.

Managed Warehouse Staff, Drivers and Customer Service Representatives.

Implemented and revised processes & procedures, and ensured that duties and functions were carried out in an accurate and timely manner.

Worked with the warehouse management team to organize delivery appointments, overseas container deliveries, lumpers, pallet purchases and deliveries.

Key contact for Brokerage and Clearance of loads coming from U.S. suppliers, researched CFIA requirements, ensuring suppliers’ facilities are Health compliant and up to date.

Approval of Supplier Credits, Customer credit requests, Invoices, Customer Resolutions, carrier Damage Claims.

Employee hiring, reviews, training, coaching, mentoring, termination, monitored & managed vacation/sick days for all warehouse/CSR/driver staff; prepared bi-weekly Payroll for HR.

Sourced Logistics/Transportation to minimize cost and maximize service.

EXECUTIVE ADMIN ASSISTANT TO THE VICE PRESIDENT, August 2013-July 2014

Implemented procedures and protocols for Distribution.

Created and sent out mass Franchisee emails for updates and memos.

New Product Launches, pricing updates, sku creation, spreadsheets, reports for management, created deal sheets, promos, ISOs.

Supervised Customer Service Representatives and managed their responsibilities.

Ensured that order processing to Distribution ran smoothly.

Monitored Vacation/sick leave schedule & approvals.

Managed Customs permit applications and renewals, export documents follow-up from US suppliers.

Customer credit approvals, Reviewed, calculated and approved invoices pertinent to Distribution.

Ingram Micro Canada, Mississauga

Known for submitting critical, on-time, accurate daily reports. Achieved a permanent position once initial contract expired.

ASSOCIATE BUYER, Microsoft Xtreme team, July 2012 – June 2013

Processed time-sensitive daily allocation reports, as well as daily sales and open order summary reports.

Tracked Forecast to Order summary daily for new product launches.

Processed daily PO tracker report, weekly Stock Reports, monthly Defective Inventory Returns

Published bi-monthly Price Lists.

Created & Updated skus.

Processed Ingram Micro Alert Notification & Advanced Communication Engine requests and Short shipment and Damage shipment claims as required.

Updated Customer Return documents.

ACCOUNT SERVICES COORDINATOR, Sales team, contract, December 2011 – July 2012

Responsible for the daily processing of 400-600 orders, escalations, pricing adjustments, customer inquiries and issues for VAR (CDW).

Entered, processed and coordinated regular and configuration orders in Impulse for VARs.

Responsible for ensuring orders & pricing were accurate, paying close attention to detail.

Communicated with customers via telephone and e-mail.

Investigated, escalated and resolved customer complaints and issues.

Resourced and Meet-comped pricing effectively.

Jumped into the VAR customer email mailbox to assist team with customer inquiries.

KN Crowder, Burlington

ORDER MANAGEMENT and CUSTOMER SERVICE, Temp. September 2011 – December 2011

Entered and Processed 120 - 150 customer orders daily in RunWindX, ensuring correct pricing and order accuracy.

Expedited urgent orders and ensured successful lead times.

Followed up on back orders and advised customer of delivery date.

Answered customer service enquiries, stock, price queries and ETAs.

Investigated and escalated customer claims and concerns.

Processed C.O.D. and online Credit Card payments.

Government Contracts, Mississauga, Ontario

Elections Ontario, August – October 2011

P/T Bilingual (English/French) Receptionist

General office duties

Area Manager, responsible for supervision of 6 polling locations.

Statistics Canada, April 2011 – August 2011

Inbound and outbound telephone calling, supporting census collection activities, contacting non-responding households to collect survey data in English, French and Italian

Geographically Coding households that needed identification

Receiving Shipments, Quality Control, Data Entry, bar-coding & shipping

Elections Canada Deputy Returning Officer, April – May 2011

Set up Advance Polling Station for 3 days, maintained ballot box and polling booth.

Assisted electors in completing declarations and ballots.

Conducted the official count, communicated results and closed the poll.

Accomplishment: Promoted to Federal Elections Area Manager within 2 months of working in the elections office

Trott Transit Ltd., Streetsville, Ontario

Researched and Implemented new office and safety procedures.

OFFICE MANAGER contract, September 2010 – December 2010

Responsible for all daily office operations including updating changes, scheduling drivers and assigning routes using GeoQuery.

Led & supervised trainer, office and 150 school bus driving staff.

Main liaison with the Peel District School Boards Transportation Dept., Schools and parents.

Payroll.

Coordinated bus maintenance & repairs with Head Mechanic.

First Student Canada, Cardinal Coach Lines, Toronto, Ontario

Established good working relationships with parents, school board and drivers.

PART TIME OFFICE ADMIN & RECRUITING ASSISTANT & DRIVER, June 2001 – August 2010

Recruited new drivers contacted and followed up with references and scheduled training.

Managed student and route entries, along with all changes, as per the school board.

Assisted management with administrative duties: data entry, dispatch sheets, handled phone inquiries, photocopying and filing, Dispatch relief, prepared charter quotes

Safely transported special needs children when required.

Arqana Technologies, Mississauga, Ontario

Increased account managers’ commission by sourcing products through distribution.

ORDER ADMINISTRATOR, March 1998 – May 2001

Processed orders, invoiced customers, processed sales reports, handled returns and adjustments, processed warranty and freight claims

Sales Support, created and issued orders and materials for sales department.

Communicated with clients and suppliers concerning pricing inquiries, availability, deliveries, backorders and rush orders.

Reception Relief

VOLUNTEER EXPERIENCE

Habitat for Humanity, October 2010

Sts. Martha & Mary Elementary School, “All Star Reading” Instructor, Sept. 2006-June 2010

Yearly Fundraising initiatives for Avon’s Breast Cancer Crusade, 2002 - 2010

EDUCATION

York University, Honours Bachelor of Arts Degree

Achievement: Received a Scholarship Award for Honours Status upon entering York University.

COMPUTER SKILLS

Strong PC and Mac skills including MS Office, Word, Excel, Outlook; MS Dynamics; Ad hoc reporting: Impulse/EDI; ACCPAC; Magellan; MS Ops; Monarch Pro; Companion; GeoQuery; RunWindX; Constant Contact.

ADDITIONAL COURSES

Accounting (ACC), Outlook, Effective Communication, Strategic Negotiation, DiSC Profiling, CPR Level C and AED certified

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