Hello hiring manager(s).

I am a successful business woman where I have ventured into office management in corporate, government, and retail, and am currently looking for a full time permanent position. Having received my Associates Degree has only excelled my knowledge of customer service, marketing, and customer retention.

As an assistant manager, I have lead many teams into the timely completion of projects and managed daily activities. As a business professional, I have a pleasant speaking voice which allows me to work out customer and employee issues. I’m capable of handling multiple projects while adhering to deadlines. As an employee, I am very reliable and aspire to the mission of the organizations and its continued responsibilities to the customer. Given the opportunity, I can maintain any business if the management should be absent. I make it my personal mission to be where I am expected to be. Finally, I thrive for individual projects that will enhance my career as well as a business’s future endeavors to accomplish the ultimate goals and mission.

Warmest regards,

Sonya Sharps

301-***-****)

Sonza Sharps

301-***-****

New Carrolton, MD 20784 * acutcq@r.postjobfree.com

SUMMARY OF QUALIFICATIONS Skilled office manager in both business and retail settings, with public relations experience; expert project manager, involved team player, and highly dependable professional seeking new opportunities in office and business management.

CAREER HISTORY Assistant Programmer July 2005 - present Shoppers’ Food Warehouse Takoma Park, MD *Consolidate reports of store products sales, update and make changes internal computer system *Determine position for new products for optimum visibility, sales, and marketing *Manage front line staff, delegate assignments, while assisting customers at 4 self-check-out terminals *Assist store managers, department heads and vendors with product assessment, process new locations * Retail clerk adept at implementing customer service across diverse cultures. *Assist customer with product location, and suggest alternatives *Travel to other stores location providing assistance in programming, cashiering, and customer service.

Project Supervisor 1995 – 2003 Rescom Cleaning Service Wheaton, MD *Designed work system, and determine completion dates, enforced procedures and safety codes *Delivered staff to location, organized duties, assigned staff positions, provided equipment and supplies *Maintained detailed records completed assignments, employee timecards, and terminations

Office Manager 1993 – 1996 Eastern Hospitality Management Capitol Heights, MD *Provided all paperwork to fourteen hotel properties, kept abreast of meeting and organizational changes *Customer satisfaction and complaint forms and responses, accident-damage reports, ordering repairs *Profit and loss statements, payroll budgets, staff assignments,, furniture and maintenance, *Prepared documents for consolidated management meeting *Initiate solution for emergency situations from different locations in a timely manner.

TECHNICAL SKILLS Operate basic office equipment, a 3-5 line telephone intercom system and Microsoft Office.

ACHIEVEMENTS *Employee of the month May 2012 *Began a business with two people and successfully maintained a staff of 10 employees *Solved problems in high volume assignments, meeting deadlines, and receiving a bonus

EDUCATION *Kaplan University 2014 - September 15, 2015 Associates Degree *University of Maryland University College; Certificate, “Women in Business” 2013