Mary T Foriest

***** ***** ******* ** ***** 313-***-**** acutbx@r.postjobfree.com

Objective

To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION & TRAINING skills to benefit mutual growth and success

Skills & Abilities

MANAGEMENT

Reinforces employee strengths effortlessly and expertly. A self-motivated and organized professional with over 10 years’ experience providing thorough and skillful support to department manger’s and subordinates. Experienced in navigating teams through changing business environments.

TRAINING

An inspiring and influential coach who excels in orienting new employees. Can facilitate learning by developing innovative and effective training techniques, creating a desire to learn. Improving performance with encouraging subordinates to develop and apply new skills and techniques. Adept at identifying key performance indicators, to ensure efficient instructional design.

COMMUNICATION

Strong in verbal and written communications. Skilled in Project management. Proficient with Microsoft suite,

Experience

TEAM LEADER CREDIT ACCEPTANCE JAN 2015 – FEB 2016

Supervised team of 8. Provided performance feedback, coach and track progress for team of collectors.

Monitor call quality, Set and continually reinforce expectations for the work.

Provided performance reviews for all employees, monthly and yearly

REPOSSESSION SPECIALIST COMPANY MAR 2014 – JAN 2015

Obtain contact information from customers, identify the location of vehicles.

Communicating with repossession contractor to aid them in repossession

Collected delinquent payments, utilized skip trace tools and skills to maximize collection activities.

LOSS MITIGATION SUPERVISOR TD AUTO FINANCE FKA CHRYSLER FINANCIAL SEPT 2010 – OCT 2012

Manage skip vendors responsible for locating customers and collateral. Chair monthly conference calls, monitor and maintain daily communication Manage queue of charged off accounts. I.e. Repossessed inventory at auction, accounts affected by bankruptcy. Average recovery $700,000.00 monthly Ensure recovery of charged off funds through payoff or liquidation as result of repossession Collaborate across teams to share information and coordinate with others when securing vehicles or collection post charge off balances

TRAINING MANAGER TD AUTO FINANCE FKA CHRYSLER FINANCIAL AUG 2007 – SEPT 2010

Facilitated all new hire training for the Jacksonville Office Trained all inbound customer contact teams: Pre Charge off collections, internal recovery, Operation, Central Repossession team, Insurance resolution and Redemption teams Perform needs analysis monitoring training effectiveness and identifying process improvements Established weekly meetings reviewing quality and compliance with Quality Mgr. & Compliance Manager

TEAM LEADER CHRYSLER FINANCIAL APR 2003 - AUG 2007

Supervised multiple disciplined teams of collectors and customer service representatives. i.e. Newly Delinquent, Cycle collections, Credit Dispute and Inbound customer service teams. Achieved collections goals consistently each yea

Education

BACHELOR OF SCIENCE DEC 1989 WAYNE STATE UNIVERSITY

Major: Psychology

Minor: Biology

Related coursework: Pre-Medicine