Customer Service Sales
Resume:
SHELLA SALINAS
Katy, Texas-77450
Contact Number:832-***-****
E-mail Address: acutaf@r.postjobfree.com
CAREER OBJECTIVE:
To join an interactive organization that offers me a constructive workplace for communicating and interacting with customers and people.
WORK EXPERIENCES
=Don McGill Toyota of Katy, Texas
Cars Sales Specialist June 2015- Today
*Selling both new and used cars as well as finance and related product.
*Selling and promoting Finance, Insurance products and Paint Protection.
*Demonstrating vehicles to customers, including taking them for drives.
*Reporting to the vehicle Sales Manager on activities, reviews and analysis.
*Meeting customers face to face and holding sales discussions with them.
*Writing up sales contracts and must have the ability to demonstrate a sales initiative.
*Representing the company at trade exhibitions, events and demonstrations.
*Negotiating the terms of a sales agreement and closing sales.
*Following-up in-bound telephone inquiries, walk in prospects and emails inquiries.
*Preparing car purchase packages and delivering vehicles to customers.
*Cold calling up qualified sales prospects.
*Liaising with the showroom body shop to ensure that vehicle repairs are carried out quickly.
* Extensive contact with the public, necessitating the ability to present and maintain a professional image at all times.
*Ability to properly read and write well enough to communicate in both oral and written form.
* Ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving.
*Work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
*Consistently executes the Sales process (Opportunity management, Needs Assessment, Present/Pitch, Fulfillment and Follow Up) and seeks opportunities to deliver distinctive customer service on each client interaction.
=Thaispice Gourmet-Katy, Texas
Server/Cashier 2014-2015
*Entertain customer needs during dine in and take out orders.
*Assure restaurants cleanliness and in order.
*Handle payment transaction carefully.
*Make sure food is on time, and the right orders.
*Ensure safety and security protocol followed as company standard
=Baton Rouge Marriott Hotel-Baton Rouge, LA
Restaurant Captain: 2012-2013
*Welcome and acknowledge all guests according to company standards.
*Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
*Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
*Maintain cleanliness of work areas throughout the day.
*Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
*Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
*Ensure proper centerpieces are displayed on every table.
*Set tables according to type of event and service standards.
*Communicate service needs to chefs and stewards throughout functions.
*Assure in maintaining our customer's survey satisfaction always in top 5 in Marriott International in the Country.
=Cebu Marriott Hotel- Cebu City, Philippines
Administrative Assistant 2010- 2012
*Assign in Sales Department, to assists the staffs and Manager on daily transactions
*Answer and direct phone calls
*Organize and schedule meetings and appointments
*Maintain contact lists
*Produce and distribute correspondence memos, letters, faxes and forms
*Assist in the preparation of regularly scheduled reports
*Develop and maintain a filing system
*Order office supplies, book travel arrangements
*Submit and reconcile expense reports
*Provide general support to visitors
*Assign in the Front office to facilitate receptionist task and room assignments, bookings and payments transactions
EDUCATION
University of San Carlos- Cebu City, Philippines
Bachelor of Science in Management (S.Y 2008-2012)
-Hotel and Restaurant Management, Finance and Accountancy, Sales and Marketing
(Australian Qualification Framework)
Achievements:
- Gold Medalist in Table Setting Competition Cebu Goes Culinary’10(Student category) at Waterfront Hotel
- Certificate of Training Oasis Food and Beverage Operation
- Certificate of Apprenticeship by Experience Program (ApEx)
De La Salle ASMC -Das-Toledo, Cebu, Philippines High School Graduate 2004-2008
Achievements:
-Achiever/Outstanding Student
-Silver medalist in story telling competition
AWARDS AND ACKNOWLEDGEMENTS
Leadership Certification
Employee of the Month Marriott Hotel International
Spirit to Serve Gold award for outstanding customer service (Marriott Hotel)
Google Review for outstanding customer service at Toyota of Katy
Additional Skills:
-Client or Customer relationship management abilities.
-Strong convincing personalities
-Multitasking
- Hardworking and able to work under pressure
-Can be a leader and a team player
-knowledgeable in Microsoft word, excel, power point and internet
-knowledge in CRM
CHARACTER REFERENCES
Vim Ferrer
Manager/owner
Thaispice Gourmet
Katy, Texas-77450
Brian Short
General Manager
Baton Rouge Marriott Hotel
5500 Hilton Avenue, LA
Caleb Escobar
New and Certified Used Car Sales Specialist
Don McGill Toyota of Katy
21555 Katy Freeway, Katy TX-77450
SHELLA SALINAS
1007 South Mason Rd acutaf@r.postjobfree.com 832-***-****
Katy, Texas-77450
Human Resource Management
Houston, Texas
Dear Sir/Madame,
I am writing to express my strong interest in working at your company as an Administrative Assistant. I am a highly capable and experienced administrative professional. In addition to my administrative skills, I offer significant abilities and experience in organizing, prioritizing, confidentiality of documents, and detailed preparation of reports and projects. My ability to get along well with others, to make necessary adjustments to meet deadlines, and effectively coordinate in fast-paced environments have all contributed to my growth in this field and my employers placing a significant degree of trust in me.
I have successfully completed my Bachelor of Science Degree of Hotel and Restaurant Management from the Philippines. After graduation, I embarked on a new journey where I had the privilege to work at Baton Rouge Marriott Hotel as a Supervisor in Food and Beverage where I absorbed a great deal of knowledge and gained huge insight into the field of hospitality and administration. I have an administrative assistant experience when I worked at Cebu Marriott as a receptionist in the Philippines that allowed me to work side by side with the Department Directors and General Manager on matters regarding booking, invoice, handling customer complaints, processing payments, responsible to report the status for the hotel volumes, customer satisfaction, and corporate compliance. I am currently working as a New and Used Vehicle Sales Specialist in Don McGill Toyota of Katy. In a short period of time, I acquired a good understanding of principles and practices of association, planning, getting prospect, records management of accounts and etiquette of phones. My ability to converse efficiently, as well as my writing and analytical skills were all greatly enhanced. I believe my background and skills closely match your job requirements and I am confident I can make a positive contribution to your organization.
Thank you for taking the time to review my attached resume. Should you have any questions, please contact me at your earliest convenience at 832-***-****. I look forward to hearing from you.
Best Regards,
Shella Salinas
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