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Customer Service Manager

Location:
New York, NY
Posted:
May 18, 2016

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Resume:

QUALIFICATIONS SUMMARY

NYC Department of Health Food Handler’s Permit)

Possess exceptional leadership / management skills in cooking and preparing great tasting cuisine; strong knowledge of creative presentation methods and techniques. Capable of managing a team of culinary professionals in a high-volume fine dining capacity.

EXPERIENCE

Marmara Hotel / New York, NY 1/16 – 4/16

Chef de Cuisine (Temporary)

•Supervised and coordinate activities concerning all back-of-house operations

•Oversee food presentations, quality control and compliance to overall workplace safety standards

•Responsible for creating various cuisine, while maintaining a high level of creativity, concept authenticity, and a healthy balance to drive menu development

•Trained staff on menu items including ingredients, preparation methods, special diets and unique pallets

•Managed food cost, conducted proper inventories and product ordering, etc.

•Ensured that all displays and culinary arrangements meet specific client standards at catering functions

Union Square Events – KKR Investment Bank, Bloomberg, Conrad Hotels / New York, NY 2/13 – 10/15

Kitchen Manager / Sous Chef – Corporate Dining

•Managed an overall operation for a high-volume corporate kitchen – including staff of 10 (dishwasher, line cooks, pantry workers, servers, etc.)

•Responsible for food procurement, production and service, inventory, storage and rotation, food preparation, recipe adherence, and production time standards

•Delegated and trained personnel on the presentation of hot and cold foods, proportion control, efficient flow of service as well as kitchen safety and sanitary standards

•Created high quality recipes, occasionally devising themes for tradeshows, parties, banquets, and conferences

•Planned budgets, determine production schedules, inspected equipment, etc.

The Eataly / New York, NY 2/12 – 1/13

Line Cook

•Supervised panini station and sputvino bar

•Demonstrated proper preparation of gourmet sandwiches and production procedures

•Adhered to sanitation requirements as prescribed by Head Chef

•Responsible for restocking food and supplies, ensuring that stations were safe and well-organized

Marriott Times Square / New York, NY 10/11 – 1/12

Chef Garde Manger (Seasonal)

•Prepared components for cold appetizers, ranging from salads and cheese plates to terrines and antipasti platters

•Collaborated with other team members to ensure cold dishes arrive simultaneously with other courses

•Inspected the quality of produce to guarantee freshness

•Coordinated with the Executive Chef / Sous Chefs to perform additional tasks as needed

Red Lobster / New York, NY 4/09 – 10/11

Line/Prep Cook

•Operated an assigned station equipped with griller, broiler, fryer, pans, and ingredients

•Occasionally acted as Supervisor/Expediter during busy periods

•Prepared dishes and ingredients to ensure fast service and quick food preparation

•Followed strict guidelines to ensure sanitation and safety standards that comply with local regulations

Children's Place / Harrisburg, PA 10/07 – 1/08

Cashier

•Processed all methods of payments for purchased items

•Occasionally groomed/tidied clothing display

•Stocked racks; took inventory; marked price tags

Target / Owings Mills, MD 5/07 – 8/07

Sales Associate/Cashier

•Ensured that each customer received great service and outstanding standards

•Monitored floor stock on a daily basis; processed and replenished store merchandise

•Responsible for articulating product knowledge & other aspects of customer service

Brooklyn School of Music (BAM) / Brooklyn, NY 6/04 – 9/04 &

Clerical Assistant (Summer Employment) 6/03 – 9/03

•Greeted visitors; screened incoming calls, directing to appropriate staff member

•Utilized several computer applications

•Organized information library to promote special events; maintained filing system

EDUCATION

Career Academy / New York, NY 10/07 – 1/08

Professional Cooking (Certified) 3.5 GPA

Grant Associates / New York, NY 3/08 – 6/08

Customer Service Training (Certified) – MsOffice (Word, Excel, Access)

CERTIFICATES & AWARDS

Career Academy – Volunteer Work, 2008; Perfect Attendance, 2009



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