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Customer Service Microsoft Office

Location:
Atlanta, GA
Posted:
May 16, 2016

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Resume:

E M Faison

Norcross Georgia *****

Home: 770-***-**** - acuszb@r.postjobfree.com

Professional Summary

Over ten years of increasing responsibility in administration duties including budget management, procurement,

customer service, accounting, billing/accounts, with supervisory experience.

Core Qualifications

Automatic Call Distribution (ACD) Systems

Proficient in all Microsoft Office Programs and

Legal Documents.

Operations Management.

Proficient in the following client Systems such as

LPS, Lenstar, CPI (Wells Fargo), Vendorscape,

Equator, Homesteps (Freddie Mac) and AMN

(Fannie Mae). Very Client-focused.

Expense Control, Internal Auditing, & Lead

Development

Experience

Default Servicing Paralegal

November 2010 to Current

LAW FIRM OF SHAPIRO, SWERTFEGER, & HASTY - Atlanta, Georgia

Perform all eviction, bankruptcy, and foreclosure in connection with a foreclosed property Follow department

policy and procedures, workflow, priorities and standards Prepare documents to be filed in court, requesting

checks for the proper amount for filing fees, court procedures, checking statuses on the court proceedings Verify

the property address utilizing the foreclosure documents (i.e.

Security Deed, title package, etc.), United States Postal website, the tax assessor or Win2data when possible

Prepare the demand letter requesting possession of the property Prepare the dispossessory action to be filed in

court with the proper filing fee Monitor the cases via website or phone to see when the case is filed in court and

the property is served with the dispossessory action Monitor cases to see if a default judgment is issued or the

case is set for a hearing to gain a judgment.

Title / Billing Paralegal

June 2005 to November 2010

PROMMIS SOLUTIONS - Roswell, Georgia

Act in a dual-functioning position within a title company and in the REO department Multi-task while maintaining

accurate and efficient examination of title curative functions Receive preliminary title orders from Fannie Mae,

verifying payments, taxes, utilities, and HOA dues Post accurate notes into three major governmental tracking

systems Created and maintain spreadsheets to track title orders to assist the pre-closing department Process

billing statements to servicers and agents when as needed Request deeds, affidavits, and other legal documents

and transmit records to appropriate persons for execution to meet title requirements Review REO title reports,

summarizing issues for resolution prior to the re-sale of properties Prepare and issue policies that guarantee

legality of title.

Education

Bachelor: Criminal Justice, 2012

Westwood College - Atlanta, GA

Criminal Justice

Masters: Public Administration, 2016

Strayer University - Atlanta, GA

Public Administration

References

References available upon request

Professional Affiliations

Member, Small Business Association (2013 - present)

Licensed Chaplain for over 5 years with Department of Corrections

Founder of Circle of Abby – a training and developmental program for women who are homeless.

Ministry Leader at Gateway Shelter with feeding the homeless and conducting chapel services.

Kairos Prison Ministry of Georgia volunteer for over 5 years.

Skills

ACD, billing, closing, CPI, client, filing, HR, Legal Documents, notes, Mac, Microsoft Office Programs, Win2, policies,

spreadsheets, tax, taxes, phone, utilities, website, workflow



Contact this candidate