Mike Dailey

***** ******* *****

Olmsted Township, OH 44138

216-***-**** Cell

acusjd@r.postjobfree.com

Skills Summary

● A natural problem-solver who feeds off of variety, is cool under pressure, and has the ability to lead and motivate others.

● Management, sales, manufacturing, marketing, production, distribution, and facility management experience.

● Exceptional process analyst and high degree of strategic decision making.

● Able to facilitate problem solving and conflict resolution with internal and external contacts.

● Develops and uses collaborative relationships to facilitate the realization of goals.

● More than 16 years of hands on experience as a decisive management professional with strong quantitative, analytical and problem solving skills.

Employment History

2014 – 2015 Site Director Sebis Direct, Inc. (Brooklyn Hts, Ohio)

■ Manage and direct the operations of the facility including the printing, production and IT departments.

■ Provide valuable insights into best practices, and responsible for implementing and refining operations methodologies and processes that are in alignment with company objectives and strategies.

■ Screen, negotiate, select, and monitor trades that come in to perform various duties such as electrical, plumbing, and construction.

■ Identifies, recommends and implements changes to improve productivity and reduce costs and rework. Directs the establishment, implementation and maintenance of service standards.

■ Maintain a high degree of client responsiveness and assure that any Technical Account Managers are working at doing the same. Provide tours and host clients and prospects.

■ Trains, develops and evaluates staff. Takes corrective action as necessary on a timely basis and in accordance with company policy. Ensures compliance with current federal, state and local regulations. Consults with Human Resources as appropriate.

■ Keep the facility in compliance with SOC II, PCI, PHI, HIPPA, and SSAE regulations and maintain building, security, utilities, and grounds.

2004-20014 General Manager Cleveland Letter Service (Cleveland Ohio)

■ Manage, lead, and communicate projects, deadlines, priorities, and potential complications.

■ Sales, customer service, billing, banking, A/R and A/P, budgeting and forecasting.

■ Demonstrate critical thinking, problem solving, and process improvement and forecasting skills.

■ Inspire, motivate, and adapt employees to the constraints of the constantly changing industry.

■ Troubleshoot and manage onsite computer systems and information technology and interface with outside IT vendor.

■ Responsible for LTL, TL, small package services, and local delivery service agreements.

■ P&L responsibility, project management and expertise in improving business processes.

■ Maintain vendor relationships that lead to optimal total quality, cost and service.

■ Primary director of production, maintenance, facilities, and sales project activities. 1998-2004 Operations Manager Medco Tool Corporation (Cleveland Ohio / St. Louis Missouri)

■ Responsible for all aspects of operations and customer service.

■ Researched, developed, produced, and implemented the policies and procedures manual.

■ Negotiated pricing with freight carriers, vendors, suppliers, and multiple auxiliary services.

■ Created layout of new facilities in Fresno, CA and Atlanta, GA, and Boston, MA.

■ Traveled to Fresno California location to supervise building contractors, and establish relationships with vendors and testing of company network systems.

■ Involved in determining location, layout, transfer of materials, staging of product, and overall startup of new company distribution centers.

■ Appointed to the warranty, security, and barcoding committees.

■ Traveled to other Medco locations nationwide to provide leadership, training, and accurate reporting of bi-annual inventories.

■ Insured compliance of required inspections, planned maintenance, safety training, forklift certification, warranty returns, DOT, and OSHA regulations.

■ Identified and directed off site warehousing of surplus inventory. 1996-1998 Sales Manager / Warehouse Manager Rex Oil and Chemical (Cleveland Ohio

■ Increased sales by implementing route sales and same day delivery service.

■ Analyzed, advised and communicated the activities, costs, forecasts, and inventory evaluation.

■ Established drop shipments from manufacturer direct to customer, thus eliminating the handling and shipping of bulk totes.

EDUCATION Ohio Dominican University

1990-1994 B.A. Accounting and

B.A. Business Administration

2004-2014 Director of Football St. Mary’s of the Falls 2004 – Virtus Certified.

2009 – Present Mail Piece Quality Control Certified

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