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Customer Service Quality

Location:
Illinois
Salary:
50000
Posted:
May 15, 2016

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Resume:

Personal Information

Surname: Aminosharieh Najafi

Name: Amir

Address: **** *. ********* ***., *******, Il, 60646

Cell Phone Number: 224-***-****

E-mail: acusjb@r.postjobfree.com

Skype ID: acusjb@r.postjobfree.com

Objective

My goal is become associated with a company where I can utilize my skill in the field of Engineering and gain further experience while enhancing the company’s productivity and reputation.

Summery

A highly efficient, methodical and talented supervisor who has considerable experience of developing and implementing effective quality control processes and structures in a manufacturing and corporate environment. Possessing a good understanding of the essentials of safety and quality. Strong customer service experience, and a background of achievement in supporting all levels of management & working to set schedules and deadlines.

Responsible for maintaining all aspects of the site quality management. Supervising all regulatory compliance activities and helping to enforce quality assurance policies and best practice principals covering the safety, design, production and inspection.

Experience

Quality Control Technician February 2016 – Present

Imagineering, 2425 Toughy Ave., Elk Grove, Il, 60007

Inspect equipment prior to startup, for change-overs, or when handing off

Dimension Inspection of first piece, in-process and incoming material

Complete periodic line checks to determine compliance with product specification and Qc policies

Evaluate discarded products and recommend disposal measures

Documenting and reporting on production and defects

Responsible for production lines

Observe and monitor production machine and ensure conformance to specifications

ensure no defective material passed along to the customers

File Inspection Records

Perform visual inspection using microscope, calipers and other measuring tools

Production Supervisor July 2010 – October 2015

Behineh Sazan Tous (BSTC), Mashhad, Iran, www.bst.co.ir

Overseeing the production process

Monitor and sustain the improvement

Develop and execute schedules based on company’s target

Agreeing weekly production plans and targets

Managing and developing a production team

Make sure that product are produced on time and are a good quality compliance QC policies

Maintaining production equipment

Ensuring the health and safety of all employees and visitors

Identify staff training needs and manufacturing practices

Develop technical documents including instruction manual and procedure manuals

Lead, develop and evaluate production staff of 140 member

Increase production accuracy by applying 5S methodology

Hiring production staff

Lead and evaluate production staff

Organizing staffs compliance to our weekly schedule

Setup different production lines and prepare its predecessor

Monitor and authorized personal vacation and leaves of absence

Establish operation procedure and training documentation

Attending Monthly employees health and safety meeting

Attending weekly technical problems

Quality Assurance and Quality Control Technician December 2006– June 2010

Sanaye Alborz Rayane Khorasan (Saran), Mashhad, Iran, www.saranit.ir

Inspect equipment prior to startup, for change-overs, or when handing off from next shift

Complete periodic line checks to determine compliance with product specification and Qc policies

Check shipment for a wide variety of factors and ensure compliance

Trained and developed new technician into high-performing team member

Evaluate discarded products and recommend disposal measures

Establish check list error for production procedure and equipment ( Preform initial debugging Procedures by reviewing configuration files, logs or code pieces to determine the breakdown source )

Establish check list error for discarded product and Materials

Categorize the errors

Analyzed test results and drafted detailing findings

Calibrated equipment according to manufacturing standard and customer specification

Evaluate, define and resolve design and manufacturing problem

Keeping quality document up to date

Ensuring activities in Quality Plan are carried out

Co-manage shipping and receiving operation in areas of picking, packing and inspection of orders with an emphasis Part number, quantities, dates, certifications and packing

Assign barcode ( License Plates) to incoming/outgoing shipments for efficient storage and Internal Tracking

Develop or specify standards, methods and procedures to determine product quality or compliance release

Provide feedback and recommendation to developers on software usability and functionality

Volunteering Job (Professor Assistant) October 2000- September 2004

Sadjad University, Mashhad, Iran, www.sadjad.ac.ir, (Part time)

Training and Solving exercises for the student

Certification

Industrial Supervising Certification

6 Sigma Certification

5S Certification ( cleaning and organization system)

Fundamental of Quality Standards Certification

Total Productive Maintenance Certification (TPM)

SKILL

MS Office ( Project,Word, Excel, Power Point, Out Look)

Knowledge of QFD, FMEA, APQP, PPAP, CP, SPC

Knowledge of Benchmarking

Knowledge of Lean Six Sigma

Knowledge of ISO 9002

Knowledge of ERP, MRP,CRP systems

Knowledge of Maintenance system ( TPM )

Knowledge of testing, inspection and measurement

Knowledge of producing measurement devices such as : Power Electricity Meter

Knowledge about the various kind of Power Electricity Meter

Knowledge of efficient method of production

Knowledge of 5s methodology

Knowledge of calibration equipment

Accomplishment

Implementing ISO 9001 in BST, production Lines

Implementing 5S ( cleaning and organization system) in BST, production Lines

Implementing Maintenance system for the equipment in BST, production Lines

Setting up a Many various production line and its equipment in BST

Setting up a Smart Meter production line and prepare its predecessor

Implementing QC Plan (CP) and compliance to the Iran Electric Distribution Co. standard

Implementing health and safety compliance to the to the Iran Electric Distribution Co. standard

Education

B.S.El.E. (Bachelor of Science in Electronic Engineering), September 2004

Sadjad University of technology, Mashhad, Iran, www.sadjad.ac.ir

Reference

References available upon request



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