VICENTE VALIENTE

*** ********* *** *** # *

Coral Gables, FL 33134

(C) 315-***-**** (E) acusj9@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 20 years of extensive experience in the Aviation Industry as Reservation Agent,Passenger Service Manager,, Aeronautical Purchasing Representative, Flight Attendant, Ground Security Coordinator, Front Desk Guest Services and Accounting experience seeking a challenging and rewarding career opportunity.

Bilingual English and Spanish.

02/2014- to Present

XTRA AIRWAYS

Responsible for providing customer service to passengers.

Implemented safety procedures and verification of safety measures in conjunction

with cabin and crew members.

Performing security sweeps intermittently throughout the flight.

Provides passengers with safety information to ensure on board safety

compliance with government and company regulations,Ground Security Coordinator.

12/2011 -11/1012 DORAL TRUMP INTERNATIONAL HOTEL

FRONT DESK GUEST SERVICES

Responsible for greet and welcome guest upon arrival.

Check guest reservation on the computer system to confirm the booking.

Arranging guest travel and transportation.

Calculate final bills and received payments.

Direct calls from guest receiving and sending emails.

07/2009 -12/2010 VISION AIRLINES,MIAMI,FL

FLIGHT ATTENDANT, GROUND SECURITY COORDINATOR.

Responsible for providing customer service to passengers.

Implemented safety procedures and verification of safety measures in conjunction

with cabin and crew members.

Performing security sweeps intermittently throughout the flight.

Provides passengers with safety information to ensure on board safety

compliance with government and company regulations,Ground Security Coordinator.

07/2005 -10/2008 REPUBLIC AIRWAYS,ATLANTA,GA

FLIGHT ATTENDANT

Responsible for providing customer service to passengers.

Implemented safety procedures and verification of safety measures in conjunction

with cabin and crew members.

Performing security sweeps intermittently throughout the flight.

Provides passengers with safety information to ensure on board safety

compliance with government and company regulations.

08/2004 -07/2005 ACS NJ-EZPASS,NEWARK,NJ

CUSTOMER SERVICE REPRESENTATIVE

Handle incoming customer phone calls in English and Spanish.

Correspond with customers via web.

Composed well writing correspondence.

Research and gather factual data to assist with open issues.

Resolved problems on customer accounts.

03/1998 -11/2003 CONTINENTAL AIRLINES,NEWARK,NJ

FLIGHT ATTENDANT/ INTERNATIONAL SERVICE MANAGER

Oversees the flight attendants to ensure that passengers are safe and comfortable.

Make sure that safety procedures are carefully obeyed at all times.

Deal with any passengers service problems that may arise inflight.

Briefing flight attendants before each flight.

Carry out a range of preflights duties such as welcoming passengers as they board the aircraft.

Ensure luggage is safely stow away, Demonstrated emergency and safety procedures and equipment.

Duty free sales, And filling discrepancy reports.

08/1992-03/1998 TACA AIRLINES.EL SALVADOR,CA

PASSENGER SERVICE MANAGER

Lead and direct agents in daily flight activity.

Responsible for on time performance and excellent level of customer service.

Perform special projects and task as necessary.

Assist in compile reports,payroll,attendance,records,cash handling.

Troubleshoot situations when they occur.

Oversee daily operation to ensure safety work environment.

Ramp operations.

Ground Security Coordinator.

06/1986-08/1992

FEDERAL DEPOSIT INSURANCE CORPORATION

FINANCIAL ACCOUNTANT

Preparation of profit and loss statements and monthly closing reports.

Compile and analyze financial information to prepare entries to accounts.

Establish maintain and coordinate the implementation of accounting and control procedures.

Analyze and review budgets,revenue expense,payroll entries,invoices and other accounting documents.

Analyze revenue and expenditure trends and recommend appropriate budget levels,and ensure expenditure control.

Interact with internal and external auditors in completing audits, and resolve accounting discrepancies.

EDUCATION:

KEAN COLLEGE OF NEW JERSEY

BS DEGREE

ACCOUNTING

1978/1982

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