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Customer Service Management

Location:
San Bernardino, CA
Salary:
20.00 hourly plus
Posted:
May 16, 2016

Contact this candidate

Resume:

Esteban Padilla

909-***-****

acus9t@r.postjobfree.com

Warehouse Supervisor

San Bernardino, CA

Dedicated and reliable Inbound/Outbound Supervisor with over 8 years of experience excelling at prioritizing and completing project goals. Flexible and focused team member with expertise in supply chain and operations management, quality control and production improvements, team support and cross-functional communications. Self-motivated and seeking to leverage background into an inbound receiving or outbound shipping management role with a progressive organization.

Authorized to work in the US for any employer.

Work Experience

Production Line Lead

GAR Laboratories-Riverside, CA

February 2016 to Present

Salary $15.00 Hourly

Manage all aspects of production line and supervise 30 employees.

Perform troubleshooting on equipment breakdowns.

Check products for quality assurance.

Maintain employees follow legal rules and safety procedures.

Encourage and motivate employees to meet production deadlines.

Draft reports and monitor progress.

Synchronize with management and employees toward production line improvements.

Peak Seasons Operations Supervisor

XPO LOGISTICS –Ontario, CA

October 2015 to December 2015

Salary $25.00 Hourly

Conducted all safety procedures with associates to ensure a safe work place environment.

Provided Management with quarterly update performance reports and emphasized business planning to meet/exceed company goals.

Led and supervised staff of 45 associates- e commerce order pickers/order verifiers/and outbound shipping associates.

Prioritized and strategically planned staff based on company and client’s needs and services along with available resources to complete daily order volume.

Assisted and trained all department staff to understand product deliverables and provide support to all activities on e commerce platforms to ensure customer satisfaction and company profitability.

Improved relationships between departments by establishing formal daily communications and hand off between shifts.

Increased productivity through department reorganization, improving staff effectiveness without increasing workload.

Successfully coordinated and communicated with upper management to improve overall effectiveness of the department.

Receiving Department Supervisor

EURO PRO –Chino, CA

June 2014 to July 2015

Salary $19.00 Hourly

Trained/developed/mentored/motivated a cohesive team of 45 leads and associates, by continually ensuring high service and product quality by monitoring employee activity and productivity reports.

Inspected and documented daily inspection of vehicles to ensure safe operations

Verified clerical computations invoices and other records of all goods and supplies received for maximum customer satisfaction.

Prepares reports of inbound balances, shortages, as required.

Issued written and oral instructions for daily work schedules as directed by Management.

Collaborated with inventory department to ensure optimum level and prevent under-or-over investment.

Provides accurate, current inventory data for purchasing decisions.

Landscaping Company Owner

Self-Employed –Inland Empire

June 2009 to March 2014

Salary 20,000-30,000 Annually

Trained/mentored/motivated/managed four-day laborers in completing multiple client landscaping projects in a timely manner.

Started and maintained my own landscaping and gardening business successfully for 5 years.

Responsibly conducted and approved payroll through Kronos to ensure accuracy.

Assisted team in flattening land along with planting, mowing grass and installing sprinkler systems for multiple clients.

Conducted marketing and advertising to promote new business.

Operations Supervisor

General Electric- Ontario, CA

September 2007 to April 2009

Salary $18.00 Hourly

Trained/mentored/motivated 40 leadsman and associates in the operation of heavy machinery.

Monitored staff in the removal of natural minerals in water for industrial purposes.

Educated staff on the importance of workplace safety by conducting daily meetings.

Maintained a clean and safe work environment within the warehouse.

Shipping Department Supervisor

Nestle- Ontario, CA

November 2005 to June 2007

Salary $ 16.00 Hourly

Supervises and coordinates activities of workers engaged in overseeing employee activities, verifying outgoing orders, and keeping records of Nestle products prepared for shipping.

Verified and prepared shipping notices, bills of lading, and invoices, and other records in the prioritization of workloads to meet shipping deadlines.

Directs and plans space requirements, routing, and legal load limits of trucks according to established schedules and legalities.

Inspects loading operations to ensure compliance with shipping specifications and to maximize workplace safety.

Education

California State University, San Bernardino

Bachelor’s Degree in Criminal Justice

San Bernardino Valley College

Associate’s Degree in Administration of Justice

Career Skills

Supervising, Bilingual, Strong Communicator, Excellent Customer Service, Analytical Problem Solving Skills, Microsoft Office



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