LISA COX

Norcross GA ***** C: 770-***-**** acus3d@r.postjobfree.com

CAREER OVERVIEW

Information technology consultant with 10+ years of successful software/hardware administration with collaborating services/applications and data communications. Quality -driven and practical with aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem solving skills to an industry-leading company.

QUALIFICATIONS

10 + years’ experience with Microsoft Exchange Servers, 2003- 2013, Unified Messaging server, Microsoft Office Communication server, Microsoft Active Directory, Microsoft SQL server 6.5, Microsoft OS 2003 – 2012R2.

Proficient knowledge of LANs, WANs, Firewalls, and TCP/IP

Ability to work and effectively communicate within a small/large organization and with international remote users

Ability to multitask efficiently, yet prioritize and organize competing work demands sensitive to cultural/national differences

Ability and desire to learn new skills quickly- fast learner

WORK EXPERIENCE

8/10/2008 – 4/29/2016 Technology Consultant I/ II

Hewlett Packard Enterprise - Alpharetta, GA

Support and install Symantec Enterprise Vault server. Implement daily Discovery Accelerator searches, and ran SQL queries against EV databases for data collection and reports. Perform extractions of email data from O365/BPOS/Exchange server 2007 to discovery search mailboxes using PowerShell commands.

Collaborate and support configuration, upgrade and maintenance of the Exchange server 2003 -2007, then later 2010. Support SharePoint 2007 and all related technologies, i.e. Lync, BlackBerry, Active Sync and Right Fax.

Successfully resolved message delivery/email failures, active/passive failovers, connection and NDRs using various tools, i.e. message tracking, remote connectivity analyzer, best practice analyzer, IP commands, eseutil\mh and log tracking.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Monitor, assign, resolve client incident tickets, alert notices and other work request streams for new notifications via remedy and service manager. Regularly communicate status of incidents and requests with clients and key stakeholders via e-mail, phone and face-to-face as dictated by the severity and circumstances of the incident. Provide root cause analysis for any SLA’s missed via SEV1 and SEV2 issues.

Provide executive support escalations and on call support.

2/2003 – 2/2008 System Administrator

NEXTEL Corporation– Norcross, GA

Support Windows Server 2003/Exchange server 2003 user administration and installation of patch and hotfixes when necessary. Monitor and resolve any system hardware/software issues with LAN/WAN connection. Coordinate with other teams to support network hardware such as firewalls, load balancers, routers, switches and storage hardware such as SAN, EMC and NAS systems.

Administer BlackBerry Enterprise Server, Active Sync, Active Directory and Exchange 2003 server accounts, including creation, deletion of user accounts, managing access controls and mobile activation.

Roll out new hardware/software to local and remote locations – Standardized environment via ghost imaging reducing rollout deployment times by %50. Installed network printers, install/replace peripheral devices; established network access via VPN, RSA token; created network shares for users and departments. Supported Microsoft Office Suite 2003 for customers.

Managed IT procurement, vendor relationships and asset management tracking for workstations/laptops and monitors.

12/2002 – 2/2003 Desktop Support

Southern Insurance Co. –Duluth, GA

Install, configure and maintain laptops, workstation, printers, copiers, fax machine, and scanners. Install, configure and maintain network cabling, routers and VPN access. (RSA Token, Citrix applications). Installed and maintained McAfee Anti-Virus Corporate software.

Performed desktop migration from Windows 95/NT4 to Windows 2000 and provided technical support for corporate client/server systems. Provided desktop, laptop and application (Microsoft Office Suite products) and peripheral support to over 300+ users. Administer user accounts via Active Directory.

Administer and monitored VOIP and PBX telephony system (phone moves, routing tables, setting- up phone lines and voice activation system for clients.)

Monitor group incident and request queues, alert notices and other work request streams for new notification via Remedy. Plan, scheduled and coordinated staff moves and new staff setup including PC’s phones and equipment

Certifications:

• Certified MCSE, MSCA, MCTS and MCITP

• Certified Office356

• Certified Symantec Enterprise Vault Administrator

EDUCATION

Associate in Applied Science: Electronics Technology

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