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Customer Service Project Manager

Location:
Hallandale Beach, FL
Posted:
May 16, 2016

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Resume:

ANNE-MARIE CADRIN BUSINESS OPERATION MANAGER

954-***-**** acus2r@r.postjobfree.com 738 SW 3rd St. Dania Beach, FL 33004 Dynamic, highly motivated leadership professional with over 15 years of experience driving sales and business development. Strong expertise in marketing, business relationships, and strategic planning. Proven ability to design and optimize business processes. Fluent in French, proficient in Spanish. Areas of Expertise include:

Strategic Planning & Forecasting Merchandising/Inventory Control Technology Proficient

Business Development Logistics Import/Export/Freights Project Management (HTML,PHP)

Sales Planning & Marketing Staff Training & Leadership Accounting & Financial Analysis EXPERIENCE AND NOTABLE CONTRIBUTIONS

RAMCON CORP Hallandale, FL 2015 - Present

OFFICE MANAGER / CONSTRUCTION PROJECT MANAGER ASSISTANT General office administration including but not limited to accounting, marketing, project forecasting and financial analysis. Efficiently and effectively coordinate operations to maintain liaison between contacts to facilitate project activities. NIAGARA DISTRIBUTORS Hollywood, FL 2013 - 2015 DIRECTOR IMPORT/EXPORT

Comprehensive responsibility for the performance and efficiency of import/export operations at a bakery distributor. Lead spokesperson for the company handling customer service requests and interfacing with the public.

Identified wasteful practices and restructured the department to optimize processes and slash costs.

Established and developed strong customer relationships to drive sales and revenue.

Prepared all export documents.

DCAD CONSULTANT LLC Fort Lauderdale, FL 2011 - 2013 GENERAL PROJECT MANAGER

Consulted company on marketing strategies to break into the French market. Responsible for daily business operations as well as planning and executing strategy, developing marketing tools and assist

Evaluated brand and advised executives on Resource Planning.

Researched, identified, and developed marketing tactics to maximize impact.

Optimized departmental procedures in accounting, contract management, and sales. NIAGARA DISTRIBUTORS/BAGEL MARKET Lauderhill, FL 2009 - 2010 PROJECT MANAGER

Operated a bagel shop and restructured procedures and operations after a bankruptcy.

Built accounting system to control accounts receivable and payable, controlled business expenses and payroll in order to maximize profits, and maintained inventory. Managed 30 employees.

Collaboratively developed strategic plans for marketing programs.

Provide the owner with sales report with cost analysis, inventory report, profit & loss report and analysis. J.B. CADRIN INC. Quebec City, Canada 1998 - 2011 COORDINATOR SALES – MARKETING AND BUSINESS ANALYST Responsibilities ranged from Sales and Telemarketing management (5 staffs) to customer service direction to account management. Continually designed and optimized processes and procedures. Hired staff and conducted training to ensure performance.

Worked with 350+ suppliers (fruits and vegetables, frozen, dry, refrigerated, tobacco, wine, kosher, etc.)

Aggressively developed territory through multi-channel marketing and business relationship development.

Directed and conceived Web site design and development.

Consulted customers on product alternatives and solutions to drive profitability in retail and food service.

Participate at department evaluation of efficiency and instauration of business procedure top optimize productivity of human resources, logistics, accounting, sales and marketing. EDUCATION

B.B.A., International Business Management, Laval University, Quebec Business Administration: Industrial Management, Logistic & Accounting, Cégep Lévis-Lauzon



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