SUMMARY

Accomplished manager with over ** years’ experience in delivering exceptional customer service along with excellent organizational, written and verbal skills. Detail-oriented with the ability to work in a fast-paced environment while delivering high quality work in a timely manner. A self-motivated quick learner with strong problem solving, negotiation and inter-departmental communication abilities coupled with the ability to consistently exceed guest expectations and sales goals. I have a proven track record of leading high-performance teams, developing talent, and building strong relationships.

Microsoft Computer Experience

Internet Explorer, SAP System

MARSHA,

Imaginn, Atlas and Clarity

Knowledgeable in Spanish

Microtel Certification General Manager Training

Completion of DACOTA training

Completion of Fred Pryor Seminar “How to Supervise People”

PROFESSIONAL EXPERIENCE:

2013 to 2016 General Manager; VALUEPLACE HOTEL, Orlando, FL

Oversee daily operations of the property including front desk and consistently falling under budget

Manage hotel revenue resulting in the highest occupancy in the Southeast Region for two years straight

2011 to 2013 Assistant Front Office Manager; MYSTIC DUNES RESORT AND GOLF CLUB, Celebration, FL

Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered

Responsible for recruitment, initial training and ongoing development of staff

Ensure department heads are aware of operational goals and are supplied with the necessary tools to accomplish them

2009 to 2011 Front Office Manager; CALYPSO CAY SUITES, Kissimmee, FL

Brought in internet sales leads

Handled all Cash transactions

Manage budgets and financial plans as well as maintain statistical and financial records to achieve profit targets

2006 to 2008 General Manager; MICROTEL INN AND SUITES, Dover, DE

Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas

Creation and execution of marketing initiatives to maximize revenue for new hotel

Increased revenue numbers from 79% to 93% first year

Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals

2004 to 2006 Assistant General Manager; FAIRFIELD INN & SUITES BY MARRIOTT, Dover, DE

Responsible for Front Desk staff, inventory control, group sales and functions

Coordinate payroll as well as accounts payable & receivable, improved employee efficiency and lowered payroll budget by 20%

Maintain and distribute P&L and Daily Revenue Reports

Marketing leads help to increase room revenue by over 40%

EDUCATIONAL BACKGROUND:

CALIFORNIA STATE UNIVERSITY; Fullerton, CA

G. P. A. - 3.4, Bachelor's Degree in Business Administration

Football Scholarship

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