Richard A. Foster

* ********* **.

WORCESTER, MA 01606

617-***-****-CELL

E-MAIL acurkj@r.postjobfree.com

International Sales operations and Key account rep with 18+ years of experience, tech savvy, and strong customer service skills.

Process driven individual with the ability to think outside the box and do what is needed to get the job done as well as improve existing processes already in place. I have worked with small and large businesses alike and can operate in a startup environment as well as a larger, growing company. My global experience would be an asset for a worldwide company as I have worked with distributors in over 40 markets around the globe.

EXPERIENCE International Sales and Operations Coordinator

4/2010 –4/2016 New Balance Athletic Shoe Inc., Boston, MA

Worked as part of the International Sales Operations team to develop and implement an internal communication hub via SharePoint to provide global distributors with a single web based point of contact for price lists, booking programs, sales sample data, open order info, and any updates and announcements from the internal teams.

Coordinate election and distribution of quarterly sales samples for 42 global distributors for all New Balance footwear and apparel, along with any special SMU style runs. Coordinated international distribution through 3rd party Hub in Hong Kong.

Increased on time delivery of quarterly sales samples from 85 to +95%.

Filled ad-hoc samples requests when needed.

Oversight of Global and domestic excess inventory and approve pricing and availability. Streamlined purchase process to provide a single point of contact to purchase excess products and liquidating products at a faster rate.

Assisted Legal department in identifying counterfeit product and unauthorized global sales to help keep brand integrity.

Continuously held operational meeting with distributors in order to continuously improve processes.

Helped to create a sales operations manual for distributors. This manual advises them of all operational policies and procedures along with contacts and responsibilities.

Provided sell thru data on excess inventory and various reports as needed for sales management and marketing teams.

Senior Key Accounts Representative

12/2006- 4/2010 New Balance Athletic Shoe Inc., Boston, MA

Working in the US Key Account group, overseeing order base of $100+ million account base.

Oversee daily order flow of major accounts and insure product allocation for timely deliveries.

Work with distribution centers to insure timely delivery of product and providing logistical info to accounts to insure on time arrival.

Make necessary changes to orders, routing, pricing, and promotional discounts when needed.

Serve as primary vendor liaison for accounts, directing them when necessary to specific internal groups.

Attend logistical meetings with accounts, providing data and making presentations to stakeholders.

Provide weekly and monthly statistical information on sales, inventory, forecasting, and shipping.

Assisted in startup program for Nascar fireproof pit crew shoes. Placed seeding orders with factories and set up logistics for the distributor. Program went from test program to multiple use by several race teams.

Sales Program Administrator

5/1998 – 12/2006 New Balance Athletic Shoe Inc., Dunham and Aravon Footwear Division. Boston, MA

Maintained and develop a library of sales programs and policies specific to Dunham and Aravon brands. The library includes: sales programs, return authorization policies, defective allowance agreements, special shipping programs, and contract guidelines, and communicating to sales force in a timely manner.

Maintain integrity between sales programs and internal sales force automation programs and internal systems.

Work with division management to ensure that all selling and promotional programs are compatible with internal business systems.

Provide approval of pricing of closeouts and orders outside published guidelines, as well as selling products to accounts as necessary.

Daily review and processing of entire open order base to insure allocation and timely deliveries.

Produce spreadsheets with current and historical data for nationwide sales staff and key accounts.

Involved with implementation of Shipping, Logistics, of new accounts.

Maintain integrity of corporate websites as insure continuity of dealer websites.

Provide sales force with samples and oversee sample and promotional budgets and inventory.

Make sales presentations when necessary to accounts as well as part of training for account service reps.

Assist in setup and maintenance of trade shows and coordination of all related sales, marketing and POP materials.

Oversee distribution of sales and promotional orders and trade catalogs to sales force and Key retailers.

Store Manager

8/1996 – 12/1997 Foot Action USA, Boston and Danvers, MA

Supervised, trained, hired, and recruited new employees. Oversaw staff of 15+ employees in downtown location.

Managed regional outlet store to assist company in liquidating aged products.

Performed all Payroll functions for store employees.

Consolidated shipping and receiving of all store merchandise via UPS and LTL shipments.

Tracked and performed quality control, inventory and weekly cycle counts in order to limit shrink.

Credit Representative

3/1996-8/1996 Filenes’, Boston, MA

Maintained a monthly file of store credit cards

Performed recovery attempts on all delinquent accounts

Contact and respond to customer questions and inquires

Advised customers how to maintain good credit standing

EDUCATION High School Diploma, Brockton High School, 1987

SKILLS Expert Level Microsoft Word, Excel, Access, and Power point, Outlook and FrontPage.

IBM AS 400 ERP, Aurora ERP, Salesforce.com, Lotus Notes, Diver, and Avaya CenterVue call center software

Misc. Volunteer- Deutsche Bank PGA tournament 2010 and 2011. Premium Access and Cart Services

REFERENCES

Nelson Aquino-International Sales Operations and New Business Manager, New Balance Athletics, 617-***-****, acurkj@r.postjobfree.com

Nele Guarino-International Shipping Coordinator New Balance Athletics, 617-***-****, acurkj@r.postjobfree.com

Peter Bajdek Director, Global Financial Planning & Analysis -New Balance Athletics, 978-***-****, acurkj@r.postjobfree.com

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