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Customer Service Manager

Location:
Atlanta, GA, 30341
Posted:
May 14, 2016

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Resume:

Dannon T. Green, Pharm.D 770-***-****

**** **** ******* *****, ***** Mountain, GA 30083 acur7d@r.postjobfree.com

Objective

To obtain a challenging position as a Pharmacy Resident utilizing my pharmaceutical and managerial experience.

Professional Experience

Wal-Mart, Atlanta, GA

2007-Present

Pharmacy Manager

Responsibilities:

Manages the daily operations of the pharmacy, including customer service and pharmaceuticals inventory control.

Interacts and consults with customers, medical professionals and other healthcare providers.

Oversees the work performed by pharmacy residents, interns and technicians.

Reviews new prescriptions for completeness and authenticity.

Conducts quality assurance reviews to ensure prescriptions are processed and filled accurately and appropriately.

Improving the prescription numbers, pharmacy sales, and profit.

Maintains and improves performance of department through building of employee morale and motivation.

Coordinates and organizes pharmacy department daily schedule of activities

Manages and controls prescription department inventory

Eckerd-Rite Aid Corporation, Atlanta, GA

2006-2007

Pharmacy Manager

Responsibilities:

Performed Drug Utilization Review (DUR) on all prescriptions and reviewed clinical edits.

Reconciled inventory on hand with prescriptions dispensed to comply with state and federal regulations.

Monitored drug therapy by accurately and proficiently entering drug orders into the patient's computer profile.

Advised physicians on selections, dosage, and side effects of medications.

Evaluated drug use patterns and outcomes for patients.

Interpreted and explained clinical effects of medications to patients in response to drug-related inquiries.

Supervised technician support staff.

2005-2006 VA Outpatient Pharmacy, Nashville TN

Outpatient Pharmacist

Reconciled controlled substances dispensed to comply with federal regulations

Supervised technician support staff in compliance to JCAHO regulations

Monitored drug therapy for compliance and adverse reactions

Recommended drug therapy according to institution formulary

Supervised technician support staff.

CVS Pharmacy

1999-2006

Pharmacy Manager

Responsibilities:

Prepared, compounded, manufactured and dispensed drugs issued by the pharmacy.

Assisted physicians in the management of patient drug therapies and screened doctor orders for potential drug interactions.

Evaluated the patient's response to medication by observing for signs of adverse reactions.

Participated in patient education by instructing them on the appropriate use of over-the-counter

Maintained required records and performed routine audits of narcotic records, patient dispensing and charges and drug utilization.

Prioritized, delegated, and motivated personnel to meet deadlines.

Handled incoming physician and patient calls.

Education

Doctorate of Pharmacy

Xavier University of Louisiana, New Orleans, LA May 1999

Licensed Pharmacist Georgia



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