Adam Allen

**** ********** ***

Flower Mound, TX 75028

Cell: 214-***-****

acur3p@r.postjobfree.com

Skills

Windows XP / Vista / 7 / 8 / 10

Windows Embedded POS ready 2009

Windows Embedded POS ready 7

Windows 2008 Server

Windows Server 2012 R2

Windows PE

MacOS

Power Shell

Various VPN Clients

Network troubleshooting

Windows shell scripting

MS Office Suite

Symantec Ghost

MDT 2013

BMC (Marimba)

3270 emulation

ADP Applications

Conference Room A/V

Working knowledge of TCP/IP

Various software packages

Various hardware platforms

MS Exchange

Lotus Notes

AutoCAD

AutoDesk Raster Design

Avaya

Image Standardization

Employment History

Wipro (Neiman Marcus) Dallas, TX April 2010-Present

Senior Desktop Technician

Day to day responsibilities include:

Providing sole support for over 500 desktop and laptop users.

Providing “white glove service” to high level Neiman Marcus executives (VIP Support)

Providing third tier support for Point of Sale machines at remote sites.

Procurement, configuration and deployment of new equipment and software.

Creation, standardization and maintenance of desktop, laptop, and Point Of Sale images.

AutoCAD support, call center support, multiple 3rd party applications requiring coordination with vendors.

Special Projects include:

PCI vulnerability remediation. This project involved ensuring all equipment managed by Neiman Marcus met the stringent security requirements required by PCI.

Point of Sale machine refresh. Developed a solution for deploying 5,000 Point of Sale machines across the environment.

Building Neiman Marcus’ MDT infrastructure from the ground up.

Neiman Marcus Information Services Dallas, TX May 2001-April 2010

Senior Desktop Technician

Day to day responsibilities include:

Providing sole support for over 500 desktop and laptop users.

Providing “white glove service” to high level Neiman Marcus executives (VIP Support)

Procurement, configuration and deployment of new equipment.

Creation and maintenance of desktop, laptop images.

AutoCAD support, call center support, multiple 3rd party applications requiring coordination with vendors.

Special Projects include:

Developed a process for remotely imaging PCs which allowed us to have a new PC shipped directly to a store where it would be imaged and configured. This process eliminated 3 to 4 days of downtime per remote machine deployment.

Point of Sale machine refresh. This involved deploying and configuring approximately 4,000 machines running Windows 2000 Professional. This project also required building three new Ethernet subnets and removing any Token Ring networks.

Nortel Networks Richardson, TX June 1998-January 2001

NetFX Support Personnel

Provided all aspects of Information Services support to a voice over IP research and development group.

Day to day responsibilities included:

Providing support for Windows 2000 Professional

Providing support for Windows 2000 Advanced Server

Troubleshooting and expansion internal test LAN

Maintaining DHCP scopes for PCs as well as IP telephony

Preparing road kits for technical presentations

Information Services Desktop Technician

Provided desktop PC support to 5,000+ users at the Richardson campus.

Day to day responsibilities included:

Troubleshooting and resolution of various hardware and software related issues.

Information Services PC Migration

Converted the entire Richardson campus from a Macintosh platform to Windows95

Day to day responsibilities included:

Data migration

Configuring and Installing PCs

Provided first level support of hardware and software issues.

Education

Texas State Technical College September 1997 – June 1998 Computer Networking Services

Duncanville High School 1992 – 1996

References Available upon Request

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