Howard J. Green II

**** ******** ** **

Apt. ****

Atlanta, GA 30324

acuqoh@r.postjobfree.com

Phone: 678-***-****

EDUCATION

Bachelor of Science Degree in Network and Communications Management, February 2004

DeVry University, Atlanta, GA., GPA 3.35/4.0

Bellsouth Basic Electricity course completed, April 2006 Atlanta Technical College

TECHNICAL QUALIFICATIONS Circuit/Packet

Hardware T1 and T-Carrier System Switching

Voice/Data Communications Digital Capacities Frame Relay

PBX DSO, DS1, DS3 X.25

PC Configurations ATM

Computer Languages LAN/WAN Technology TCP/IP

C++ Bus, Star, and Token Ring TCP/IP Addressing

Routers, Switches, and Bridges Ethernet

OSI Reference Model

Software Operating Systems

Visio Professional Windows XP

Netcracker Windows 2000 Server

Suites Windows 2000-Office

Windows 98

Windows NT

UNIX

Linux

PROJECTS/TECHNICAL EXPERIENCE

Completed over 450 hours lab hours in both VISIO and Netcracker, developing diagrams with desktop system, modems, WANs, fax and printer servers routers and hubs

Designed logical and physical Ethernet and Token Ring network management tools

Developed and presented Asynchronous Digital Subscriber Line (ADSL)

Performed experiments with Local Area Network interconnectivity consisting of PC’s Cisco routers, and switches

Installed, customized, configured, and supported Windows NT workstations/servers, Windows 2000 Server, Windows 2000 Professional, and Redhat Linux 6.2

Completed a LAN design for a Real Estate firm in Manning, SC

Designed a LAN connections through TCP/IP and configured to make sure each workstation could communicate

Transferred data between two host using FTP with one connection transferring commands and responses and the other transferring data

Configured a DHCP server for a group of 5 students

PROFESSIONAL EXPERIENCE

Sprint IT Customer Solutions and Support II – (ITCSS), 07/2006-02/2016

Sprint Norcross, GA

ITCSS is a Sprint IT technical support group that supports and monitors provisioning transactions and errors via Switch Control, Amdocs Activation Manager (AAM), and Device Network Analysis (DNA) which are network elements for all devices for postpaid, prepaid, and wholesale Sprint customers. ITCSS work duties also include supporting (OMA) Open Mobile Alliance Device Management which is over-the-air (OTA) provisioning for (CDMA) Code Division Multiple Access devices, resolving Number Porting Operations (NPO) for cable customers, and resolve issues in Number Management Systems (NMS) which include Lost /Stolen, number reservations, and out of sync issues in Number Management Systems. Other ITCSS functions include troubleshooting and supporting voicemail, data, and voice services for all devices Sprint supports via email and chat via SightMax, support International Roaming Provisioning (IRPT) for all Sprint customers, and resolve Service Management 7 (SM7) tickets and CTMS tickets from Sprint technical teams.

Keeps abreast of current literature and technologies to develop a comprehensive collection in various formats. Coordinates technical projects and represents the office in inter-agency and multilateral technical working groups. Plan and schedule the installation of new or modified hardware and operating systems and application software. Manage accounts, network rights, and access to systems and equipment. Manage systems resources including performance, capacity, availability, serviceability, and recoverability. Implement security procedures and tools. Develop and document systems administration standard operating procedures. Coordinates testing and integration for all software projects, deconflicting resource requirements as needed. Performs feasibility studies and full analyses in order to develop information systems to meet user requirements. Communicates with all levels of personnel in the provision of quality and sound services/support. Establishes interpersonal relationships and provide professional customer service at all levels – to foster successful collaborations, which facilitate a quality clinical information system.

Serve as an advisor to management on matters relating to security vulnerabilities and threats to computer systems. Develop corresponding security countermeasures necessary to protect technical, complex, sensitive and classified information processed on computer equipment. Provide technical support and assist in preparing and implementing policy guidance. Evaluates adequacy and/or develop new or revised information security policy, standards, and procedural guidance and support for the protection of information technology systems. Work closely with program and project activities to develop safeguards for the computers that are connected to various networks. Review and analyze technical aspects of proposals and integrity studies to determine adequacy and ensure executive, statutory, regulatory and organization requirements are effectively met. Participate in identification and analyses of information security policy issues, deficiencies, and problem areas through review and analyses of reports, contacts, surveys, inspections and facility reviews. Reviews operational and technical security aspects associated with specific sites and facilities to determine vulnerability and threat.

Bellsouth Internet Billing Support Team Lead, 05/2004- 07/2006

Bellsouth Atlanta, GA

Responsible for disconnecting and reactivating DSL line customers user Ids submitted by team members. Analyze and monitor teammates call center performance; give suggestions on ways to improve performance, and documenting and keeping track of performance. Responsible for assisting teammates with difficult customer accounts. Handle escalated issues without manager assistants. Change email addresses for Bellsouth Internet customers submitted by the Internet billing department. Responsible for processing credit, research, and changes to customer accounts submitted through email by team members. Relieve manager in manager’s absence. Consult with customers on ways to make their services better. Present new changes and new system requirements from Bellsouth to teammates in team meetings. Complete projects given to me by management. Provide outstanding customer service when interacting with internal and external customers.

Determine appropriate products or services with clients or customers to define project scope, requirements, and deliverables. Develop, modify, or provide input to project plans; implement project plans to meet objectives; coordinate and integrate project activities. Lead project resources. Identify project documentation requirements or procedures; and develop and implement product release plan. Develop business case analysis for assigned information technology (IT) projects, programs, or tasking. Conduct feasibility analysis and special studies on technology's direction, future, and applicability to the customer base. Leads and evaluates projects to improve effectiveness and efficiency, and identifies and analyzes problems and proposals for automated solutions to data-processing problems and designs and implements improvements to systems. Applies analytical processes to the planning, design and implementation of new and improved web applications to meet the customer organization business requirements. Creates Internet applications that enhance user centered content and meet business and technical requirements.

Professional References:

Traci Williams-Simpson - Sprint (Tech Support II supervisor) 770-***-****

Catherine Oliver-Weems – Sprint (Manager Production Support) 770-***-****

Dexter McClary – AT&T (Project Manager) – 678-***-****

Wayne Thompson – Ericsson (Network Project & Program Manager) – 678-***-****

Leonard Wilson – Delta (Logistics Specialist) – 678-***-****

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