Daniel Robert Clymore-Greene

*** ****** *** • Boulder, CO, 80304 • 919-***-**** • acuqjj@r.postjobfree.com

Excel Expert certified professional with experience in operations, client management, and sales. Analytical experience working in both operations and client services. Proven ability to manage client- account, reporting, and procedural initiatives for improved function in conjunction with both clients and colleagues. A proven track record of exceeding quotas and metrics in all aspects of employment function. Fundamental SQL Server and HTML/ CSS proficiency.

Relevant Experience

Rapt Media, Boulder, CO

Operations Specialist (January 2016-April 2016)

Responsible for maintaining and developing Client Services infrastructure while working within new vertical of startup company

API integrated platforms and designed respective workflow for bugs escalation and tracking (Zendesk, Pivotal Tracker)

Provisioned client accounts within product admin system based on complex contract structure

Assisted in custom project design and implementation in conjunction with clients, colleagues, and third-party vendors

Gathered functional requirements for Customer Help Center and designed respective content

Customized and automated client services platform (auto-routing, notifications, case status, and reporting)

Monitored and communicated account deliverables to clients based on contract

Signpost LLC, Denver, CO

Account Manager (December 2014– August 2015)

Administered department-wide data collection and reporting of key performance indicators (call volume, call time, case resolution time) via operating systems (Shortel, SalesForce, Zendesk)

Successfully developed department- wide operating procedures for improved product implementation via Google My Business, which was adopted as standard operating procedure by Signpost’s executive team

Deployed mobile, social media, and email advertising campaigns for clients, demonstrated value via performance metrics

Administered and implemented effective use of Signpost proprietary software leveraging account performance metrics for improved results

Achieved over 100% of retention- driven quota for client- accounts

Developed and maintained client relationships to secure recurring revenue streams

Served as interim team lead on an ad-hoc basis including the handling of escalated client calls and cases

Conducted retention calls to save accounts in the cancellation process

Junior Account Manager (June 2014 – December 2014)

Responsible for the retention of recurring revenue streams

Assisted in transition to new lead product

Contributed to product iteration in-conjunction with product team

Developed and maintained client relationships to secure recurring revenue streams

Developed expertise in multiple marketing platforms working in-conjunction with third-party companies to ensure a positive client experience

Achieved over 100% of retention- based quota every reporting period

Southwestern Advantage, Boulder, CO

Manager/Sales Representative (September 2011 – October 2013)

Recruited, trained, managed, and motivated first year sales representatives for direct sales

Conducted in-depth sales training emphasizing key sales principles (active listening, needs analysis, objective handling, closing)

Developed managerial and public speaking skills through 200 hours of training

Organized and assisted in sales meetings and individual conferences on sales topics

Responsible for the collection of sales team activity metrics and sales outputs

Continued excellence and improvement in personal sales while mentoring other sales representatives including an increase in personal sales of over 100%

Personal Retail Sales of $97,000+ combined in two summer selling periods

First Year Salesperson (February 2011 – August 2011)

Independent contractor in direct sales of educational products

Prospected and approached over 2,500 families from various socio-economic backgrounds

Executed all ordering, inventory, sales, accounting, presentation, delivery, and collections of products

Personal Retail Sales of $20,088 in a 12 week selling period and relocated to New York for the summer

Education

University of Colorado at Boulder

Bachelor of Arts, Political Science (May 2013)

Minor Coursework: Economics

Activities, Awards, and Skills

Southwestern Advantage

Top Experienced Salesperson (Top 10% out of 2,000 sales representatives company-wide) – 2012, 2013

Top First Year Salesperson (Top 10% out of 1,200+ first year salespeople) – 2011

Growth Award (increase in personal sales of $13,200+ over previous summer) – 2012

Gold Seal Gold Award (worked over 85 hours/ week each summer) – 2011, 2012, 2013

Microsoft Excel Expert Certified- Exams 77-427 & 77-428) (2015)

Proficient with SQL Server, Salesforce, Microsoft Word, and Microsoft PowerPoint

Licensed Health Insurance Broker- Colorado Sickness and Accident (2014)

Member of Sigma Phi Epsilon Fraternity

Raced Internationally with US Cycling Association and Junior National Program (2008)

Volunteer at Boys & Girls Club- Wilfley Location (2015- Present)

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