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Customer Service Manager

Location:
Buffalo, NY
Salary:
negotiable
Posted:
May 11, 2016

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Resume:

Summary

Highlights

Accomplishments

Experience

Carolyn Elliott

*** ****** ***., ******* ** 14216

Cell: (716) 308 - 3860

acuqf5@r.postjobfree.com

Hardworking and dedicated creative shift leader versed in planning daily operations, food preparation and menu development.

Accomplished catering and food service professional with prior work in social and corporate markets.

Experienced in bartending, serving, cooking, setup and clean-up. Deemed versatile in many situations.

Strong leader

Full service restaurant background

Stable work history

Catering

Supervisory skills

Adaptable

Energetic

Banquet Management

Responsible for the coordination of weddings and banquets with upwards of 350 people. Have supported all kitchen operations and room service when head chef was in attendance and also took charge when absent.

Ran dining room with a capacity of 150, in a 100 room hotel. Communicated with food and beverage manager to assure compliance with frequently changing menus and dietary needs.

Responsible for assigning tasks for up to 20 servers for dining room and catering events. Maintained daily cleanliness of the front and back of the house. Ensured freshness of food and ingredients by checking for quality, and keeping track of old and new items and rotating stock.

LaSalle Catering April 2005 to October 2013

assistant manager

Buffalo, NY

Assign tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Ensure proper cleanliness with all food carts along with preparation of daily foods. Set up vending supplies when needed.

Plan menus for venues of catering events with organization,storage,and sanitation of food and beverage products to ensure quality.

Transported and served all foods requested at reserved events. LadyFingers Catering January 1990 to Current

owner

Buffalo, NY

Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems and concerns to the satisfaction of all involved parties. Assign tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Develop and maintain exceptional customer service standards.

Education

Optimize profits by controlling food, beverage and labor costs on a daily basis. Initiate negotiations regarding vendor contracts and keep updated records of contracts. Developed and maintain a staff that provides hospitable and professional services while adhering to policies and business initiatives.

Doubletree by Hilton July 2013 to December 2015

server-catering supervisor-cook

Buffalo, NY

Conducted full opening and set up of restaurant.

Scheduled daily assignments to floor staff and coordinated catering events weekly. Responsible for transporting,setup,serving, and pickup of catering events. Participated in menu planning, daily specials and ensured proper cleanliness in all areas of front and back of house.

Collaborated with Executive Chef to analyze, approve and prepare all food selections. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Erie Community College 1977

Associate of Arts: business management

Buffalo, NY, USA



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