PATRICIA G. HILL

**** *** ***** ** ****** Haven, FL 33884

863-***-**** acuq60@r.postjobfree.com

Dynamic Restaurant Management Professional with 18+ years of impressive history maximizing production, minimizing costs, and amplifying opportunities and resources for hospitality and retail organizations ranging from start-ups to multi-million dollar international enterprises. Drive business and profit growth, designing and directing high-impact strategic plans. Generate new revenue streams, coordinating cross-functional teams to create state-of-the-art products and services. Open new worldwide distribution and sales channels, networking with partners, alliances, and clients. Well-versed in leading, develop, and lead high-performance teams.

Hospitality Policies & Procedures • Quality Assurance • Team Building • Talent &

Relationship Management

Project Management • Strategic Planning • Business Development & Reengineering • Start-Ups

Change Management • Leadership • Cost & Inventory Control • R&D • Process Improvements

Negotiations • Problem Solving • Budget Development & Management

PROFESSIONAL EXPERIENCE

Festival Bar and Grill, 1501 Champions Gate Blvd West, Davenport, FL 33896

2015-current Food and Beverage Manager

Designed and developed the complete start up of a brand new restuarant, bar and General Store. Established vendors and set up accounts. Designed the menu, the POS system and the General Store and wrote policies and procedures for running the day to day operations.

PCMD (Subway Franchisee), 1382 HWY 60 E, Lake Wales, FL 33853

General Manager 2012-2015

Designed, developed and successfully executed Go-to-Market strategy on behalf of the organization s, resulted achieve promotion 7 times.

Demonstrated verbal, written and presentation skills through development of products passed through leadership to run accurate day to day operations.

Demonstrated outstanding training of 4 MIT s with success in fixing food cost and labor at 7 stores.

D-CARR INVESTMENTS (KFC Franchisee), 885 HWY 60 W, Lake Wales, FL 33853

General Manager May - September 2011

Expedited collaborative communications for daily leadership day to day operations with significant productivity and efficiency improvements.

Facilitated improvements to pass corporate and health inspections with high marks by identifying deficiencies, conducting an analysis.

Defined a strategic communications plan, effectively enhancing intelligence, information management, systems, and communications.

SAILORMAN’S CORP. (Popeye’s Franchisee), 2550 US 98 N, Lakeland, FL 33809

General Manager Assistant Manager 2002 – 2011

Ran day to day operations and managed 3 locations, Plant City, Lakeland and Winter Haven.

Increased the inspection grade of all stores by over 10 points and in Lakeland scored 90%, which was a record for that store.

Successfully broke a company record with a $10,000 profit in a day, with the help of the crew.

DENNY’S RESTAURANT, 3204 HWY 98 N, Lakeland, FL 33805

Restaurant Manager Bar Manager Waitress Bartender 1997 – 2002

Took responsibility for the business performance of the restaurant.

Analyzed and planned restaurant sales levels and profitability.

Organized marketing activities, such as promotional events and discount schemes.

Created and executed plans for department sales, profit and staff development.

EDUCATION & PROFESSIONAL DEVELOPMENT

Drafting Diploma, L.H. Bates Vocation College

Advanced Drafting A.T.A. Degree, Tacoma Community College

Animal Behavior Certificate, Tacoma Community College

Denny's Certified Trainer Certificate

Denny's Serve Safe Certificate

Denny's WE CAN (Equal Op) Certificate

Denny's M.I.T Certificate

Sailorman's Corporation Operations Training Certificate

Subway Operations Training Certificate

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