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Customer Service Manager

Location:
Oxnard, CA
Posted:
May 12, 2016

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Resume:

Diana S. Williams

**** **** **. ***.*** Oxnard, Ca 93030

(C) 805-***-**** (E) acuq5r@r.postjobfree.com

Summary

Hands-on Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Team-oriented who prepares clean comprehensive financial reports for executive-level management. Focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Proficiently with basic office technology. Excel in resolving employer challenges with innovative solutions.

High-Lights

* Budgeting and cost control * Cash handling expertise

* Inventory management * Bank Deposits

* Accounts Payable / Receivable * Food and Beverage Director

* Fluent in Spanish * Collecting Rents

* Exceptional Customer Service * Microsoft Office 2007

* Inspection of rooms / property * Reservation specialist

* Payroll * Microsoft Excel

* Human Resources * Microsoft word

Experience

Gerald Gooss CPA Feb. 2016 - April 2016

Assistant Tax Specialist

Assist with U.S. tax return work paper preparation (property tax, income tax, estimated payments, extensions) Clerical and secretarial duties, type, print, or copy documents and reports. Answer telephone, make deposits. Confirm appointments and update schedule book. Answer to customer questions about tax issues, accounts receivable, update files, folders and receipts. Establish and maintain good relationships with customers.

Casa Via Mar Inn &Tennis Club May 1989 to Oct. 2014

General Manager

I Managed a 74 room Hotel. Responsibilities included but not limited to, managing approximately 20 employees including front desk staff, housekeeping, and the maintenance department. Responsible for all facets of its operations. Collecting rent and security deposits on month to month leases, inspection on move outs, handling complaints/ emergencies, maintenance request and repairs. Prepared correspondence, accounting and financial documents for analysis. Decreased office and hotel supply expenditures 15% by implementing needed controls on stock / supplies and standardizing ordering procedures.

Education Channel Islands High Oxnard, Ca



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