Post Job Free

Resume

Sign in

Customer Service Human Resources Recruiter

Location:
Durham, NC
Posted:
May 12, 2016

Contact this candidate

Resume:

LAURA OAKLEY

**** **** **. ******, ** *****

Phone 919-***-**** Email: acuq5k@r.postjobfree.com

CAREER PROFILE

Offering 17 years’ experience and background of repeated success implementing exceptional practices and building HR departments from the ground up. Accomplished in transforming disorganized HR organizations into cost efficient strategic entities and valued partnerships in obtaining top-priority business goals. Strong cross-industry background and experience supporting large, diverse workforce of 500+ employees in multiple locations including union/non-union, exempt/non-exempt, temporary staff, front-line staff, midlevel and senior level management. Talent for creating team environments, delivering training and coaching to all levels, including supervisory training and management. Key contributor on executive teams, participating in organizational development and strategic planning. Excellent leader and supervisor, skilled at motivating HR Staff to perform at peak levels.

HR Skills

HR Department Startup

Employment Law

FMLA/ADA/EEO/WC

Mediation & Advocacy

HR Policies & Procedures

Staff Recruitment & Retention

Employee Relations

Alternative Dispute Resolution (ADR)

Benefits Administration

HR Program/Project Management

Orientation & On-Boarding

HRIS Technologies

Training & Development

Performance Management

Organizational Development

Core Competencies

Detail-oriented, efficient and organized professional with extensive experience and knowledge in human resources, marketing, recruiting, accounting and office administration.

Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.

Excellent written and verbal communication skills with ability to deal with diverse peoples.

Highly trustworthy, discreet and ethical.

Resourceful in the completion of projects, effective at multi-tasking.

Strong work ethic with determination to complete all projects timely and effectively.

Award winning talent acquisition with proven results in all areas of human resources, recruiting, marketing, customer service, research and social media.

Management Skills

Supervision of small and large staffs; coaching and training; corporate, state and federal compliance; human resources (recruiting, interviewing, hiring, disciplinary issues, benefits, payroll); reports, project management. Excellent social networking skills, community development and employee retention.

Career Highlights

Human Resources Generalist/Contact Liaison

PeopleTree Talent Solutions - Durham, NC

2009-2016

Worked with Fortune 500 companies, universities and new business startups to create Human Resources Departments and new business development. Provided extensive background in all HR generalist and executive affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

Key Results:

Created social networking plans for Talent Acquisition and recruitment strategies.

Recruited administrative, light industrial, medical and technical talent for a diverse client base.

Performed administrative, accounting, billing and collection duties.

Responsible for budgets, forecasting, payroll, accounts payable and receivable.

Marketed and developed new business.

Provided care and administrative support to geriatric and terminally ill clients.

Organized grass root political campaigns for NARAL.

Flew right and left seat ferrying aircrafts to various locations.

Human Resources partner onsite to a mid-sized perfume & cosmetics company, maintained 500 temporary positions with limited notification.

Recruited medical talent for the medical community.

Recruited and maintained FDA compliance for the largest tobacco company.

Recruited, marketed, trained and maintained staff for the nation's largest distributor of consumer fireworks and sparklers, established benchmark for safety, customer satisfaction, innovation and quality in the fireworks industry.

Provided recruited and provided payrolling services for integrative security systems.

Worked with the oldest retail organization to provide call center credit department with each new location.

Created partnership with medical diagnostic organization to maintain and train for all open positions on 1st, 2nd, and 3rd shifts.

Provided outstanding customer service, maintained compliance for OSHA, ADAAA, ADEA, WC, FMLA, FDA, FLSA as well as ensured compliance with all state, federal and local laws.

Director of Professional Services

Living Arts College – Raleigh, NC

2015-2015 (Hired for 2 Modules)

Hired to bring the Professional Services Department up to date with federal reporting, record keeping while providing students with employment and creating solid business relationships with employers to provide students with part time and full time employment and internships. Responsible for maintaining and building strong relationships with the local communities while creating a data base of employers for students.

Key Results:

Supported student growth to achieve their goals and objectives.

Provided accurate record keeping for several college accreditation organizations.

Organized quarterly career activities, trips, job fairs and events.

Successfully engaged community support for college events by dedicating their time, resources and knowledge to prepare the students for their prospective careers.

Marketed, developed and coached students for career opportunities.

Provided an open door policy to ensure students, staff and faculty received information unlimited to contract negotiation, labor law guidelines and business etiquette.

Completed all graduation packages and conference information for students and VP of the college.

Conducted exit interviews and new student orientation.

Maintained multiple large ongoing projects at the same time with outstanding success.

Strong relationships with the community resulted in gifts for students of over $5000.00 for Professional Development Day prizes.

Research Associate

University of North Carolina – Chapel Hill, NC

2008-2011

Worked with a number of departments as needed to complete difficult projects before the funding and deadlines expired. Adaptable Talent Acquisition Coordinator with a wide array of experience in the talent acquisition arena of human resources management. Knowledge of best practices regarding recruitment, orientation, interviewing and hiring. Focused on the organization of recruiting events such as open houses, job fairs and charity events.

Key Results:

Conducted and managed social research programs and field service studies.

Provided coaching, orientation, interviewing and hiring while consistently recruiting new staff associates.

Focusing on the organization of recruiting events such as open houses, job fairs and interview days.

Responsible for Recruitment Activities, Interview Scheduling, Hiring Processes, Background Checks, Event Coordination, Resume Reviews, Customer Service, Data Entry

Provided accurate record keeping and detailed information for ongoing research projects.

Reviewed and researched FDA compliance and regulations for The Shep’s Center and the University of North Carolina.

Event planning and fundraising for North Carolina Children’s Promise.

Responsible for all aspects of recruitment of over 500+ volunteers, temporary and permanent professionals.

Provided Administrative support to the Vice-Chancellor.

Organized, trained staffed off over 100 students and full time employees in the academic book store on campus.

President/Manager

PeopleTree Staffing Solutions - Durham, NC

1994-2009

Opened new company, guiding the startup and management of a full spectrum of HR consulting firm operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; Develop orientation, training and incentive programs. Managed leave-of-absence programs and personnel records. Administered benefits enrollment and programs, HR budget administration, Responsible for all HR Generalist and HR executive workplace issues. Created brand with an impeccable reputation for quality, commitment and high ethics.

Key Results:

Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch’s employee-retention rate of 89% within an industry where high turnover is the norm.

Negotiated hundreds of salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.

Provided strict OSHA enforcement, created policy and trained managers and associates on procedures to follow in case of injury.

Created workers’ compensation program and maintained full compliance. Instituted preferred. Reduced benefits costs by 75% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Revised job descriptions across all levels and 50+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Provided strategic planning and marketing for business development and applicant recruitment.

Recruited entry level, light industrial, administrative, scientific, medical and technical personnel.

Maintained compliance with federal, state and local governmental agencies.

Created and managed company website, organized trade shows and job fairs.

Maintained payroll, accounts payable, receivable and general ledger.

Created and managed database, including reconciling payments, invoicing customers, WC, payroll and statutory taxes.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch’s employee-retention rate of 89% within an industry where high turnover is the norm.

Immediately created multimillion organization by creating team work, offering incentives, maintaining solid community support and provided the highest caliper of talent.

Excellent ESC/FICA/WC rates due to documentation and working with insurance companies and employees.

Provided outstanding service for medical, scientific, pharmaceutical, medical diagnostics, trades, industrial, administrative and technical talent for national and international corporations.

Provided safety tours and inspections to all client companies.

Staff Assistant/Physician Liaison

Duke University and Health Systems – Durham, NC

1992-1994

Managed day to day operations and employees in the Department of Cardiology. Liaison between administrative staff, referring physicians and hospital administration. Recruited medical and administrative staff. Created patient support system between referring physicians and office staff. Managed physician referral program. Created department brochure for distribution to patients and referring MD’s, maintained statistical reports to implement automated filing, data collection and computer systems. Maximized services through scheduling and technology advancements.

Key Results:

Played a key role in the drafting and developing promotional materials for the department.

Created the template for marketing materials to prospective faculty that continues to be used as a principal information document for recruitment.

Consistently dealt with confidential information and services; maintained the highest standard of discretion when handling caseloads concerning staff, faculty, patients and students.

Responsible for complex international travel arrangements, accurate expense reporting. Visa, Passport and other document preparation.

Quarterly cross-functional corporate Senior Executive Admin meetings, a forum for exchange of best practices, organizational knowledge and business process improvements.

Monthly meetings with admin team to discuss best practices, organizational updates and address concerns.

Mentor to several administrative support personnel.

Coordinated monthly and Annual Cardiologists Conferences.

Coordinated weekly staff meetings – prepared agenda, managed presentations, set up conference call and sent high level minutes and action items following staff.

Education

University of North Carolina, Chapel Hill, NC B.S. Political Science.

Computer Skills

Microsoft Word, Excel, Access, PowerPoint, Publisher, Outlook Express, Microsoft Windows and Microsoft Office. HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP) A2K, Passport, Websis, Allscript, Epic, Legion, Chrystal Reports.

Awards and Achievements

Received awards seven times for Top Producer, six times for Divisional Employee of the Month and Rookie of the Year, Employee of The Year. Received additional distinction for customer service support, recognition and honors from Who’s Who Among Woman in Business, Private Pilot License.

Volunteer Experience

NC Children’s Promise, Duke Golf Classic, Ronald McDonald House, Carolina Meadows, Duke Oncology, Animal Protection Society, Living Arts College Mentoring Program, Rhodesian Ridgeback Rescue, National Heart Association, Dialysis Association, Owner and administrator to several Facebook groups that use humor and comradery to help with debilitating illnesses, currently training service and therapy animals for the handicapped.



Contact this candidate