Khalid Zaki

* ********* **, *******, ** *****

Mobile:631-***-****

Email:acuq2g@r.postjobfree.com

Desired Role: -

Software Engineer/ Pre-Sales Engineer / Solution Architect Position.

Highlights of Qualifications: -

Thirteen years of experience in Software Engineering with history of productivity and Successful project outcomes for Enterprise Solutions.

Optimizing technology business in a professional and innovative environment, by bringing value, quality and trust to internal/external customers.

Business client support as subject matter expert during pre-sale, delivery, cutover and post-cutover stages.

Adaptable and Proficient in Object Oriented Design and Programming of systems in wide variety of areas involving System Analysis and Technical Architecture.

Well versed with complete Software Development Life Cycle Process Waterfall and Agile.

Ability to organize, prioritize and execute activities following a customer satisfaction strategy.

Ability to make decisions and achieve goals with minimum directions from senior management.

Experience working with quality assurance metrics, Risk assessment and Management.

Ability to resolve solution problems under pressure situations such as an escalation process.

Excellent Programming skills in Java SE and J2EE.

Experience in Web Technologies using J2EE technologies such as JSP, Java Servlet, JNDI, XML, JAXB, Web Services (SOAP, WSDL).

Established & maintained long-term relationships with customers & clients.

Three years of experience in Auto Sales & Management developing a good blend of business acumen, commercial sales and technical skills.

Extremely energetic, enthusiastic and thrive in a fast-paced dynamic environment.

Highly Motivated, Self-Starter with great leadership.

Skills and Technical Profile: -

Environments:

Windows, UNIX, LINUX, Nortel Media Processing Server and Avaya Voice Portal.

Programming:

C/C++, Java, J2EE, Java Design Patterns (Factory, Singleton, DOA, JNDI, MVC), Generic Programming, JavaScript, VXML, CCXML, HTML, CSS, Perl, PHP, JSP, JSTL, Servlets, Java Beans, Struts, Struts2, Spring, Hibernate, JDBC, JBOSS, Tomcat, JAX-RS, RESTful, JSON, SOAP, JAXB, WSDL, Apache Axis, Maven, Eclipse, NetBeans, CVS, SVN, ANT, Log4j, MPS Developer, Nortel Service Creation Environment, Avaya Dialogue Designer and Avaya Orchestrational Designer.

RDBMS:

MySQL, PostGreSQL, MSSQL, ORACLE, Stored Procedures, Telnet3270.

Development:

Object-Oriented Design, Object-Oriented Programming, Software Engineering, Software Reuse, Solutions Architecture, UML, Technical Documentation, VISIO, Q&A, Clear Case & JIRA.

Professional Experience: -

Apex Auto Sales, Centereach, NY March 2013 – Current

Certified Used Car Dealership / Cruise America & U-Haul rental agency.

CEO / CFO [Sales, Marketing & Finance Director]

Main point of contact for clients who are looking to purchase or sell vehicles.

Generated $1.5 million in automotive sales for 2015.

Generated $1.3 million in automotive sales for 2014.

Develop sales strategies and market research analysis to ensure sales performance.

Matched clients to their best financial needs to ensure their purchases were properly acquired.

Successfully sold certified used cars to new and returning clients by providing excellent customer service.

Followed up on sales leads and maintained relationship to existing clients.

Ensured maximum profitability in each transaction by up selling finance products.

Maximized profits for the dealership by structuring deals with banks and financial agencies.

Negotiated interest rates with banks and lending institutions.

Offered post-sales support for any returning conditions to ensure positive experience.

Received A Five-Star customer collective reviews on cars.com & Cargurus.

Currently Merged Cruise America and U-Haul Rental Agency to the business to maximize more profit for our company.

Professional Experience: -

Avaya Inc, Bohemia, NY January 2010 - March 2013

A leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.

SENIOR LEAD DEVELOPER – EPT Software (Emerging Product & Technology)

Lead Java development projects, Web-service interface development, and Voice applications inside Avaya's development platform for major systems including systems for Primerica Insurance, Ace Hardware, COX Communications along with Nortel’s customer base support.

Analyze, Design and Develop self-service applications for Avaya's IVR platform (Avaya Voice Portal / Avaya Aura Experience Portal) using Avaya's proprietary development tools Speech Recognition through VoiceXML, Web Services integration and software packages.

Development of IVR speech based applications (front-end) utilizing Java, J2EE, Struts, Avaya Dialogue Designer, Web Services clients utilizing Maven and Spring MVC in a Tomcat environment.

Provided effort estimations for development of custom applications to other Business Units.

Secured customer accounts by presenting Software demonstrations, training sessions and onsite development and support.

Environment: Java, J2EE, XML, VXML, XML-Bean, SOAP, WSDL Web Services, Spring Frame Work, Struts, Maven, Tomcat, MySQL, SVN, Log4j, Unix, Avaya Dialogue Designer and Avaya Voice Portal.

Professional Experience: -

Nortel Networks, Bohemia, NY July 2000 - December 2009

A Multinational telecommunications and data networking equipment manufacturer

SOFTWARE ENGINEER

Implemented IVR (Interactive Voice Response) Applications, in accordance with the software development life cycle methodology, in an ISO-9000 compliant organization. Both as an individual lead developer, and also as part of a diverse multi-member group.

Major accomplishments including the design, implementation and delivery of major systems for Bank of America, Santander Bank (Mexico), Saint Lawrence Seaway (Canada), Long Island Rail Road, Metro North, NY Housing Preservation & Development, Instinet Brokerage, Delta Dental, Nashville Metro Water & more.

Collected business requirements, created design specifications, user guides, technical specifications, test plans, test scripts, standards and flow charts.

Designed, developed, and tested voice response and speech-based applications, to integrate with customer operations using VoiceXML in a complete open environment, utilizing Java, J2EE, Struts, JSP, Servlets MVC pattern in a web-centric environment.

Development and support of IVR & Speech Recognition applications MPS developer & Service Creation Environment on the Nortel/Periphonics integrating Computer-Telephony Interface Environments.

Experience integrating IVR with a variety of back-end systems, databases, including MSSQL, MySQL, Stored Procedures and Oracle.

Implemented Business Objects to conform to WSDL Requests & Responses.

Utilized JAXB for converting Java Objects from XML Messages.

Developed Web user interfaces using Java Server Pages (JSP), HTML, CSS and Java Scripts.

Performed application testing by executing unit, functional system, customer-specific tests & verifying system stability by monitoring system through post-production, UAT & load tests by utilizing log4j and Junit.

Primary point of contact between Nortel and Channel/Customer/End user project team and ensured projects stay on schedule and within budget.

Worked closely with sales teams presenting technical information on services, products architecture and training, remotely and on-site.

Environment: Java, J2EE, JSP, Servlets, Java Beans, XML, VXML, XML-Bean, Struts, SOAP, JAXB, WSDL Web Services, JBOSS, MySQL, MSSQL, Oracle, Stored Procedures, Apache Axis, PHP, Perl, Java Scripts, HTML, CSS, ANT, CVS, Eclipse, Log4j, Unix, Linux, Windows, Media Processing Server Developer, Media Processing Server, Service Creation Environment.

Education: -

B.A., Computer Science, Binghamton University, NY 2000

Linkedin Account: http://www.linkedin.com/in/khalidzaki

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