SYLVIA GRACIANO
SAN ANTONIO, TX 78216
acuq23@r.postjobfree.com
Career Objectives
To acquire full-time employment with a company that can best use my 15 yrs of skills and abilities as a Bilingual professional, Human Resources Employment Specialist, Management, Marketing, Medicaid and Managed Care enrollment Broker.
Summary of Qualifications
A team player with good management, coaching, teaching and communication skills necessary to promote services and concepts. Supervised and managed 12 employees. Self motivated, self-starter with the ability to develop a productive workforce.
Work History
KRAFT Professional Cleaners, SAN ANTONIO, Texas
Assistant Jan 04, 2010 - Feb 22, 2016
Provides administrative support to upper management. Fast pace environment daily customer inter-action. Track all daily bank deposits. Maintain daily employee scheduling, account receivables, data entry. Prioritize and assess all operational deadlines with regards to customer needs. Notifies departments of changes as required. Terry Gomez, Realtor - Keller Williams,
PROPERTY MANAGEMENT ASSISTANT Nov 10, 2009 - Nov 10, 2010 Interfaced directly with clients in search of Rental Properties. Conducted all research on MLS search engine under Keller Williams Realtors Web site. Created client database, scheduled, prioritize and assessed all operational deadlines with regards to clients needs. Complied with Board of Realtors guidelines and regulations. Met with Clients and Apartment Management to process all associated paper work. Methodist Health Care System, SAN ANTONIO, Texas
FAMILY HEALTH CENTERS - MANAGER Aug 18, 2005 - Nov 09, 2009 Supervised and managed 12 employees and 5 clinics under the umbrella of Marketing, OB/GYN doctors and Pregnancy Testing regulations. Daily client tracking, hire, coached, scheduled training, designate responsibilities, prioritize and meet with operational deadlines, fast paced environment. Complied with all Hospital Policies, Procedures and Guidelines annual surveys with JACHO, QRS, LAB, and Texas Department of State Infection Control compliance regulations certifications.
Anna Laura Holbrook Attorney at Law, SAN ANTONIO, Texas ADMITISTRATIVE ASSISTANT Feb 19, 2005 - Aug 19, 2005 Highly interpersonal skills, demanding fast-paced, high-pressure atmosphere. Assisted Paralegal with preparation of all associated paper work on Family Law, Divorce, Traffic tickets, Will and Counter Petitions. cases. Scheduled all Court dockets with Judges chambers, clients and Attorneys. Maintained Attorneys calendar and handling diverse tasks simultaneously. Demonstrated flexibility and team player. Texas Health and Human Services Commission, SAN ANTONIO, Texas TEXAS WORKFORCE ADVISOR 1 Oct 05, 2004 - Feb 05, 2005 Interfaced daily with clients to verify financial eligibility for Texas Food Stamps and Medicaid Programs.
Utilized HHSC mainframe, Attorney General, State Data Broker, Unemployment Benefits, Social Security Administration (WTPY) computer database systems.
Ensured compliance with all Federal, State, Government policies, regulatory and reporting regulations. Maximus Enrollment Broker, SAN ANTONIO, Texas
OUTREACH COUNCELOR 1, MANAGED CARE DIVISION Jan 05, 1998 - Oct 05, 2004 Interfaced directly with and educated, assisted and enrolled Medicaid clients with Primary Care Providers with available Health and Human Services Commission, Texas Star/Texas Health Steps programs and health plans. Conducted healthcare orientations with eligible certified Medicaid clients. Ensured compliance with all contractual, federal, state, government reporting and regulations per enrollment procedures.
Presented Medicaid procedures to community based organizations in the San Antonio area. Certified Texas Department of State Health Services as a Community Health Worker and United Way Referral Agent.
REGION 8 -
SAN ANTONIO, TEXAS
EL PASO, TEXAS
World Car Hyundai / Kia Dealership, SAN ANTONIO, Texas BUSINESS OFFICE CLERK Sep 05, 1997 - Dec 05, 1998
Administered associated paper work for New and Used Car Vehicles. Issued License Plates, Titles, maintained database, Shipping and Receiving logs.
Operated 10-line switchboard, cashier for World
Car Service Department.
West Tele Services - San Antonio, Texas, SAN ANTONIO, Texas HUMAN RESOURCES - EMPLOYMENT SPECIALIST 1 May 05, 1992 - Sep 01, 1997 Recruited potential applicants for staff positions. Made recommendations to departmental managers.
Maintained public relations with Community Advocates. Conducted job fairs, created weekly newspaper
advertisements
Posted external and internal job postings and weekly status reports to HR Manager. Coordinated New Hire Orientations, track and maintained current status with associated paper work.
Conducted Employee of the month functions.
Member of SAHRMA.
Education
San Antonio Board of Realtors SABOR, San Antonio, Texas 1 year college, technical or vocational school
S.W. School of Business Careers, San Antonio, Texas 1 year college, technical or vocational school
Major: Computor Concepts
San Antonio College, San Antonio, Texas
1 year college, technical or vocational school
Major: Human Resources
Palo Alto College-S.A.I.S.D., San Antonio, Texas
High School Diploma/GED
Training
Basic Supervisory Training Jun 06, 1993 - Jun 10, 1993 West Tele Services
Basic Supervisory Training
Occupational License or Certification
Community Health Worker Certification Expires: Mar 31, 2007 Texas Department of State Health - Community Healt, San Antonio, Texas Computer Skills
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• Desktop Publishing Software (InDesign, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc) Language Skills
English - Excellent ( Read Write Speak )
Spanish - Good ( Read Write Speak )
Additional Skills
SW School of Business Careers - Computer Concepts
San Antonio College - Human Resources Management and Development San Antonio Board of Realtors - Real Estate License Driver's License
Class C - Standard Driver's License
References
Maricela Esparza
Property Manager / Friend
Landara Town Home Apartments
Miguel Lopez
Engineer / Friend
Fort Sam Houston Army Base
George Rodriquez
Interpertor / Friend
County Court House of City of El Paso, Texas
Charlie Pena
BC Deputy/Friend
Bexar County Sheriffs Department