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Customer Service Administrative Assistant

Location:
Washington, DC
Posted:
May 10, 2016

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Resume:

Washington, DC *****

202-***-**** ©

acupvu@r.postjobfree.com

EDUCATION

NORTH CAROLINA CENTRAL UNIVERSITY, Durham, N.C.

Bachelors of Arts in Psychology, December 2011

PROFESSIONAL EXPERIENCE

Cornerstone Montgomery, Bethesda, MD

Residential Counselor (Nov 2014- current)

Completes all applicable assessments documents to develop individualized service plans; write weekly progress notes. Maintains clinical records following all applicable licensing and Medicaid regulations.

Instructs and guides residents in the completion of tasks to ensure the development of skills and confidence. Monitors, evaluate, and records resident’s performance through written progress notes.

Monitors medication management of residents by observation and reporting medication concerns to treatment team and/or supervisor.

Identifies and responds to personal emergencies and crisis with referral to appropriate community resources and treatment team.

Participates in treatment team meetings.

Assists residents in preparing meals, house cleaning, laundry, grocery shopping and other ADL skill building.

Campagna Kids, Alexandria, VA

Assistant Site Director (March 2013- April 2014)

The Assistant Site Director works to ensure that programs and activities meet the State of Virginia licensing requirements.

In the absence of the Site Director, assume full responsibility for site management, including conduct of activities, supervision of staff and communication with appropriate school personnel.

Prepare and implement the daily schedule and enrichment activities of the CK Program.

Input attendance data at the CK Headquarters Office and take attendance daily once the children arrive at the site.

Take snack count at point of service and prepare snacks for children on a daily basis.

Campagna Kids, Alexandria, VA

Group Leader (Sept 2012- March 2013)

Implements daily activities.

Take lead on incorporating required activities into lesson plans that support children’s development.

Maintains group attendance and reports to Assistance Site Director.

Provides supervision and direction to ensure safety for all children.

Inner City Family Services

Community Support Worker/Case Manager (March 6, 2012-Sept. 2012)

Serves as an effective liaison between consumers and health care providers to utilize community-based services, making suggestions for treatment and connecting them with housing and psychiatric aftercare services.

Completes comprehensive assessments and formulate individual treatment plans.

Provides key support for successful conflict resolution, training and content development, and meeting coordination.

Participates in recreational, therapeutic and coping activities.

Fed Ex Corporation

Package Handler (January 2010-Nov. 2012)

Loads and unloads packages.

Regulates package distribution.

North Carolina Central University

Daycare Counselor (January 2009-December 2009)

Facilitated a stimulating environment for young children (ages 2-3 years old) to analyze developmental behavior.

Observed, interacted, and study pre-school children in an environment which utilizes varied teaching strategies and methods to assure developmentally appropriate experiences.

Target; Durham, NC

Sales Representative (April 2008-February 2010)

Displayed efficient customer service.

Received payments by cash, check, credit cards, or automatic debits.

Performed an array of functions delegated by management.

SKILLS & STRENGTHS

Spanish (conversational; novice level 3)

WPM 45

Strong leadership, time management, goal setting, interpersonal skills and effective decision making ability.

Strong oral and written communication skills

Ability to establish good internal and external working relationships.

Microsoft Word, Word Perfect, Microsoft Excel, PowerPoint, Adobe Acrobat and Internet Navigation.

VOLUNTEER EXPERIENCE

Red Cross Blood Donation 2006-2010

Duke Hospital-Administrative Assistant- 2009

North Carolina Troopers Association (Telemarketer)- 2006-2008

TRAININGS

2014 NAA Annual Convention (Times Square, NY)

Appropriate Positive Behavioral Intervention (November 6th, 2012)

Understanding How Staff Can Influence the Behavior of Children and Youth (November 6th, 2012)

Leadership Development (October 8th, 2012)

Human Relationships (October 8th, 2012)

How Learning Styles Affect the Classroom Environment (October 8th, 2012)

Creating a Positive Work Environment (October 8th, 2012)

CPR & First Aide Training

Licensed in Food Service

REFERENCES

Furnished upon request



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