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Customer Service Management

Location:
Portland, OR
Salary:
15.00/hr
Posted:
May 10, 2016

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Resume:

Kathy M. Cieloha

acupvc@r.postjobfree.com 503-***-****

Skills Summary

Over 2 years of supervisory experience

Calmly provided friendly customer service, even under adverse situations

Experienced in production, transportation, and customer service environments

Current, valid driver’s license

NightVision hotel software experience

1 year professional laundry experience

Professional Experience

Greeted customers in a friendly and helpful manner

Addressed and worked to resolve driver and customer issues

Inspected containers and chassis for damage, safe functionality, and licensing as they came in and prior to leaving

the yard

Interfaced with the computer system to print out work orders as they arrive

Once work orders were completed, I entered the data to show proof the work has been completed per the customer’s specifications

Downloaded before and after pictures of the chassis, containers, and work that has been completed, and sending this data to corporate headquarters

Performing maintenance inspections on freight containers to ensure compliance with federal and state safety standards

Compassionately and efficiently performed laundry, cooking, elder care-giving, and oversaw tenant activities

Entered payment, inspection, and shipment data into computer and distributed to appropriate department

Delivered products to residential customers

Coordinated product distribution process-ensuring product was packaged correctly and allotted to drivers

Picked up and delivered secured materials, operating company trucks safely

Operated industrial machinery in an assembly type work environment

Answered phones and provided customer service or directed call

Utilized office software and computer

Managed electronic and paper file systems

Work History

Laundry, Attendant, Front Desk, Extended Stay America, Portland, OR 2015- Present

Maintenance Inspector, P&B Intermodal/IMS (for Union Pacific) Portland, OR 2012-2014

Swing Shift Supervisor, Cherry Blossom Cottage Portland, OR 2002-2003

Caregiver/Housekeeper, PSA Healthcare Vancouver, WA 1998-1999

Office Clerk and Delivery Driver, Oregon Distribution Portland, OR 1994-1998

Courier Driver, Respond Portland, OR 1996-1997

Education & Courses

John Adams High School

Mount Hood Community College, Business Administration

Guardian Management, Property Management Course



Contact this candidate