ASHLEY BERNAL

**** **** ******* *****, *******, GA 30075 • 770-***-****

Health care management professional with a career path in healthcare administration and business operations. Strengths include policy setting, project management, budget control, human resources, process improvement & facility expansion. A key leader to implement improvement plans that drive results through strong project management skills and communication with CFO, partners and throughout the organization.

Professional Experience

Pain Consultants of Atlanta, GA Assistant Practice Administrator 04/06 – present

•Direct all operations for six interventional pain management clinics

•Work collaboratively with all levels within the organization, improving processes that enhance provider efficiency, office flow and practice growth

•Negotiate payer and vendor contracts and monitor them for compliance, improving the financial health of the practice

•As EHR Administrator, stay current with all products offered by our vendor and implementing those that best serve our practice based on our culture and budget

•Monitor all organizational key metrics in the areas of Front Office, Referral Management, and Revenue Cycle and implement solutions to improve performance

•Manage employee benefits including selecting new plans that best fit our employee’s needs while remaining cost effective

•As Human Resource Administrator, responsibilities include staff recruitment and retention, policy setting and implementation and payroll processing

•Coordinate all IT and telecom repair and maintenance including researching new technology and updating as needed to enhance our providers and patients experience

•Research other revenue streams and create business plans to apply them including DME licensing and on-site lab set-up

•Strong knowledge of CPT & ICD9 coding compliance issues

•Design and implement Meaningful Use processes for the Medicare incentive program

•Participate in the development of expansion plans of additional locations

•Collaborate with physicians to design master provider templates and schedules

•Maintain and process Physician and Allied Health Credentialing with hospitals and payers

Per-Se Technologies, GA Operations Manager 02/01 – 04/06

•Consistently met and exceeded Revenue Cycle goals for multiple anesthesia and pain management practices by effective department management

•Served as HIPAA Compliance Liaison

•Developed and maintained positive client relationships with multi state client base

•Analyzed accounts receivables to determine payer trends and collections targets

•Met with clients to present reporting outcomes and strategies for continued success

•Monitored profits and losses to maintain department budget

•Maintained knowledge of medical policies and billing guidelines for government and commercial payers of various states including Alabama, Georgia, Florida, Iowa, Kentucky, North Carolina, and South Carolina

NCO Financial Group, AL Operations Supervisor 06/96 – 02/01

•Supervised Commercial and Managed Care Collections department for U.A.B. Hospital

•Motivated staff to consistently meet revenue cycle goals

•Staff Recruitment and training

•Timecard management

Education

A.S. Business, Healthcare Management Jefferson State, AL

Software Proficiency; Microsoft Office PPT, Word, Excel, Greenway Technologies EMR, Great Plains, Kronos, ADP Resource, ADP EZLabor, and various other software programs.

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