Qualifications Profile

Performance-focused, highly skilled, and goal-driven professional, with hands-on experience in providing top-notch management and

services; complemented with in-depth background in office operations, facility management, and customer service.

Equipped with solid expertise in driving business and organizational growth through collaboration with executive leaders and other

professionals as well as development and implementation of strategic plans. Articulate communicator with analytical, problem-solving,

and multitasking aptitudes. Technically proficient with Microsoft Office Suite (Word and Excel), Quicken Premier, and QuickBooks Pro;

with typing speed of 60 wpm.

Areas of Expertise

Accounting Operations Human Resource Functions Account Management

Organizational Leadership and Team Building Regulatory Compliance and Standards

Production and Performance Optimization Problem Identification and Resolution

Professional Experience

Santa & Sons Christmas Trees - Philomath, OR

Oregon Business Manager 2007-2014 2015-2016

Assumed full accountability in managing daily operations of the Oregon business office, which included providing administrative

assistance and support to the business owner

Performed various administrative tasks, such as processing reports, invoices, correspondence, financial statements, and spreadsheets

through Microsoft Word processor, spreadsheet, and database software

Handled all aspects of accounting management, including preparing employee payroll, accounts payable and receivable, budget control,

monthly budget reports, and daily bookkeeping

Took charge of documenting and maintaining business records and file management, as well as soliciting of new sales; handling customer

accounts; administering customer sales and relations; and delivering exceptional customer service

Oversaw the entire logistics, cost negotiations, and scheduling; as well as the employees to manage operational issues and resolution

Functioned as liaison among customers, suppliers, and transportation services, as well as during the peak selling season for the

office and the out-of-state retail and wholesale locations

Homeland Inc. - Cleveland, OK

Assistant Front End Manager 2014-2015

Rendered direction to overall evening operations of the store, including corporate office reporting as well as management of the store

associates in compliance with company policy and standards

Assisted with human resources responsibilities, including hiring, training, performance evaluation, and release activities for

employees

Dealt with issues and customer complaints, which involved resolving store problems and accommodating employee issues to maintain

superior customer service

Carried out bookkeeping tasks, including check cashing, refunds, daily bank deposits, setting up and closing cash tills, mid-day and

nightly counts, and reconciliation and reporting of daily/weekly sales reports

Administered the Western Union transactions, which included prepaid card and state lottery transactions

Leveraged interpersonal aptitudes in helping non-profit customers in creating store charge accounts and any billing and account issues

Earlier Career

Response Scientific Inc. - Hobart, OK

Vice President of Operations

Cleveland Chamber of Commerce - Cleveland, OK

Executive Director

Decorating Den - Phoenix, AZ

Owner

Kyocera America - Mesa, AZ

Senior Customer Service Representative

Hybrid Design, Co. - Tempe, AZ

Customer Service Specialist

Motorola Inc. - Tempe, AZ

Senior Sales Administrator

Education

Associate of Arts in Liberal Arts and General Studies Scottsdale Community College - Scottsdale, AZ

Coursework in Business Administration, Minor in Sociology Arizona State University - Tempe, AZ

Professional Development

Grant Research & Writing, Editorial Courses Tulsa Community College, Tulsa - OK

Certified Proofreader Grammatika, Online Editorial Graduate

Fundamentals of Chamber Management Center for Chamber of Commerce Excellence - Dallas, TX

Management Assistance Program Graduate MAP, OK State Chamber - Oklahoma City, OK

Extensive Customer Service and Time Management Workshops Motorola, Inc. - Phoenix, AZ

Certified Municipal Official Oklahoma Municipal League - Oklahoma City, OK

Certified Sports Car Club of America Race Car (SCCA) Driver

SCCA Stephens Brothers School of High Performance Driving - Hallett, OK

Affiliation

Oklahoma Conference of Mayors (OCOM)

Community Involvement

Former Mayor and Vice Mayor, City of Cleveland Cleveland, OK

Volunteer, Civic Leadership, Community Involvement and Improvement-Youth Programs and Mentoring

Volunteer Grant Research and Writer, Cleveland Pound Pals

Volunteer, The Humane Society and American Society for the Prevention of Cruelty to Animals (ASPCA)

Associate Member, Philomathic Study Club

President, Board of Directors-Pawnee County Economic Development Foundation

Board Director, Tallgrass Rural Conservation and Development Council

Board Member, Green Country Marketing Association

President, Board of Directors-Oklahoma Lakes and Countries Association

Board Member, Oklahoma State Tourism Promotion Advisory Committee

Board Member, Council of Indian Nation Area Chambers

Awards

Outstanding Service Award Pawnee County Economic Development Foundation

Jay C. Byers Memorial Library Annual Spelling Bee Championship

Woman of the Year American Biographical Institute

Red Wagon Award Cleveland Chamber of Commerce

Appreciation Awards Oklahoma Parks and Resorts

Contact this candidate